I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering was easy, but there was a delay in my package being delivered - down to EVRI delivery service. A couple of the items I ordered were not in stock. This did not show up at the point of orderi... Se mer
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Se mer
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I have been shopping with Vanilla Valley for over five years for my cake business, and I can honestly say they have been very reliable. Their website has changed over the years, and they have in... Se mer
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Företagsinformation
- Tårtgarneringstillbehör
- också i
- Bageriutrustning
- Baktillbehör
- Butik med kökstillbehör
- Hantverksbutik
- Hobbybutik
Skrivet av företaget
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Skrivet av företaget
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Kontaktuppgifter
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Storbritannien
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Utmärkt
13 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always great service
Always great service.
A huge range of products at competitive prices.
The customer service team are so helpful too. I have been shopping with VV for years for my Cake business.
I love the fact they reward your loyalty with offers and discounts too.
28 augusti 2026
Svar från The Vanilla Valley
Hello Lisa,
Thank you so much for your lovely review and continued support over the years! It means a lot to us to be part of your cake business journey. We’re so pleased you enjoy shopping with VV and really appreciate your loyalty 😊
I placed an order and it never arrived
I placed an order and it never arrived. However they were brilliant and sent my order via a different delivery service and it arrived very quickly.
22 augusti 2026
Svar från The Vanilla Valley
Hello Wendy,
Thank you so much for your kind review and for your patience! We’re sorry your original order didn’t arrive as expected, but we’re delighted we could resolve the issue quickly and get your order to you with an alternative delivery service. We really appreciate your understanding and support. 😊
Svar från The Vanilla Valley
Hello Diane,
We’re delighted to hear that you found our team polite and helpful. Thank you for your review 😊
Svar från The Vanilla Valley
Hello,
We’re pleased to hear you found the ordering and payment process easy and that your items arrived well packaged. Thank you for your review 😊
Svar från The Vanilla Valley
Hello,
We are so pleased that you are happy with the products. Thank you for your review 😊
Very happy with the purchase as I have…
Very happy with the purchase as I have recived the order within 48 hours and good items.Hope will buy again.
Thank you.
25 augusti 2026
Svar från The Vanilla Valley
Hello Farhana,
We’re delighted to hear you were happy with your purchase and that your order arrived quickly. It’s great to know you were pleased with the products. Thank you so much for your review 😊
Perfect for all cake needs ,quick…
Perfect for all cake needs ,quick delivery and good are spot on
25 augusti 2026
Svar från The Vanilla Valley
Hello Josie,
We’re delighted to hear you were happy with the quick delivery and the quality of our products. Thank you for your review 😊
Order never arrived
Order never arrived, paid for next day delivery, days later still nothing . Arriving now today . Sadly far to late for my customer. Got a refund of £2 for inconvenience caused .
29 augusti 2026
Svar från The Vanilla Valley
Thank you for your review. We’re sorry to hear you experienced an issue with your delivery.
Looking into this, I can see we have had no contact from yourself regarding this.
We have checked the tracking information for your order, which shows that the parcel was delivered the following day.
A member of our customer service team will contact you directly by email with the tracking details, including the delivery image provided by the courier, so that we can look into this further with you.
Thank you for your update. We’re pleased to hear that the matter has now been resolved.
We have reviewed the order and our records again, and we cannot find any £2 refund issued by us in relation to this order. We therefore believe there may have been a mix-up with another order or company.
As mentioned in our previous response, our tracking information shows that the parcel was delivered the following day, and our customer service team has been in contact regarding the delivery details.
If you believe the £2 refund was issued by us, please contact our customer service team with the relevant details so that we can investigate this further.
Fast delivery competitive prices and…
Fast delivery competitive prices and big selection of products.
Was a customer of another online cake company until I found vanilla valley
24 augusti 2026
Svar från The Vanilla Valley
Hello Julie,
We’re delighted you found us and are so pleased to have you as a customer. It’s fantastic to hear you’re enjoying our service. Thank you so much for your review 😊
Very happy with the ordering and the…
Very happy with the ordering and the quick delivery, very good service I will definitely order again.
24 augusti 2026
Svar från The Vanilla Valley
Hello Marcella,
We’re really pleased to hear you had such a positive experience. Thank you so much for your review 😊
Very quick delivery once items ordered…
Very quick delivery once items ordered and packed well
27 augusti 2026
Svar från The Vanilla Valley
Hello Beryl,
We’re delighted to hear that your order arrived quickly and was packed well. Thank you so much for your review 😊
Svar från The Vanilla Valley
Thank you for your positive feedback! We’re delighted to hear you found our service good, quick, and efficient.
Svar från The Vanilla Valley
Thank you for your wonderful feedback! We’re delighted to hear you received excellent service and that your delivery arrived quickly.
Wide range of cake making equipment
Goods arrived promptly, appear good value - time will tell, and from such a variety of baking equipment, I was tempted into 2 off-piste items I never knew I needed!
26 augusti 2026
Svar från The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear your goods arrived promptly and that you found them to be good value. We’re especially pleased our range tempted you into a couple of unexpected purchases — it sounds like you’ve discovered two things you never knew you needed
Super quick turnaround
Super quick turnaround, items packaged with care and good value!
26 augusti 2026
Svar från The Vanilla Valley
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the quick turnaround, careful packaging, and great value.
Vanilla Valley
Fab visit to Vanilla Valley. Found everything I wanted and prices were very good. Staff were knowledgeable and helpful. Keep up the good work.
26 augusti 2026
Svar från The Vanilla Valley
Thank you so much for your fantastic review! We’re delighted to hear you found everything you were looking for and were happy with our prices. It’s wonderful to hear our team were knowledgeable and helpful too. We really appreciate your kind words and support — we’ll certainly keep up the good work!
Great Customer Service
Would’ve liked an email to let me know my order had been received, however, when I emailed to check they had received it they replied more or less straight away.
The delivery was prompt and my items were very well packaged and exactly what I had ordered.
I would certainly recommend & I wouldn’t hesitate to use Vanilla Valley again. Thank you.
25 augusti 2026
Svar från The Vanilla Valley
Thank you so much for your lovely review and recommendation😊 We’re delighted to hear your order arrived promptly, well packaged and exactly as expected.
We do send an email confirmation when orders are dispatched, so it may have ended up in your junk or spam folder. Thank you for letting us know, and we’re pleased we could respond quickly when you got in touch.
We really appreciate your support and look forward to welcoming you back to Vanilla Valley!
Always a good service and products
21 augusti 2026
Svar från The Vanilla Valley
Hello Judith,
We’re delighted to hear you’re always happy with our service and products. Thank you so much for your review 😊
Svar från The Vanilla Valley
Hello Wendy,
Thank you for your review 😊 We’re so pleased you had a great experience and enjoyed the flavours.
Fast delivery value for moneu would…
Fast delivery value for moneu would recommend this site
24 augusti 2026
Svar från The Vanilla Valley
Hello Sandra,
We’re so pleased you had a great experience and would recommend us. Thank you so much for your review 😊
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