First time dealing with timber group, wanted to use local outfit. Great experiance, measure of a company is post sales support to which they excelled. Would recommend not just on price but also servic... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
John. D at the Hoddesdon depo was brilliant to be honest. Really helpful and prompt responses. Couldn’t ask for better customer service and experience. Will definitely be coming back
Prompt response & delivery, The driver was helpful & polite, The timber was good quality (we've all been sold twisted sheets) unchipped/unmarked, Will 100% use this company going forward!
Delivered what I wanted when I wanted it. Had a call to advise of a problem but they advised me that they found a way around it so it still worked (swapped lengths of wood so the quality was maintaine... Se mer
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would highly recommend
We use The Timber Group for all of our Sheet & Timber requirements, the Sales Team are very responsive and deliveries are always as promised. Would highly recommend
Reliable Supplier
We have used Ian at The Timber Group for our timber requirements for many years without issues. Reliable and has competitive pricing.
The Service
The Service, Knowledge & efficiency of Natalie and Experience is second to none!
She always has a nothing is too much mentality
Delivery time is always one-two days which is as good as it gets for me
The range of sizes, lengths and stock is unrivalled
John Church and Natalie Tree are always…
John Church and Natalie Tree are always professional and courteous. Both have years of experience and a wealth of knowledge which makes each transaction easy. Nothing is too much trouble, and they both go the extra mile to ensure that my requests are dealt with expediently and my deliveries arrive when requested
True sales people in a changing world where the majority of people in sales lack drive and motivation
Ethos Construction
We using The Timber Group from long time and all the staff are very friendly and helpful. We received delivery on time.
Very good customer service and…
Very good customer service and knowledge would definitely recommend
Another positive experience
I've been using The Timber Group for ages - they are currently supplying a third renovation project of mine. They have a huge range of stock and I've bought everything from decorative beading, to oak flooring, to timber cladding from them. The quality has always been good, service great, and deliveries prompt. (The driver even helped me carry 21 packs of flooring into the house yesterday).
I would definitely recommend them (and I have used just about every supplier imaginable in the past).
Svar kan ha AI-innehållLäs mer
Do not give refunds
I ordered from Clapham branch and due to fact decking was not the correct solution for my back space returned it in perfect condition. I contacted them many times by phone and email but not received any refund. I would not order from them in future.
Update: I received 75% of order value as per their terms and conditions.

Svar från The Timber Group
This is a company of two faces
This is a company of two faces, the good points are that they have large stocks, all under cover and very helpful and cheery drivers. The bad point is that the customer facing shop staff are unhelpful and lazy. They find it easier to say no and when pressed go through maybe to yes than just check first. Also, they close at 4.00 pm but by 3.30 have already checked out mentally to the point when they cannot even stand up to serve you. So my advice would be to order online or not at all.
I wanted to spend £600+ today but…
I wanted to spend £600+ today but Timber Group and the sullen person on the counter in High Wycombe made sure I couldn’t. I researched on line, great web site on the face of it, but the reality in the yard was very different “yes website says we have them but we don’t and we don’t normally stock the brown sleepers, fed up telling head office to sort it” “we only sell 250 pack of hex wood screws not the 10 pack - look I’m only telling you what we have”. One of my worst experiences in a retail/ commercial environment.
A small project
We wanted a little piece of plywood for a small project, after trying all the local competitors we were recommended to The Timber Group. What a find - James was very helpful and we will definitely be back
The Clapham branch staff are not great
The Clapham branch staff are not great. Very oldskool and not interested in the customer. I don't think it is set up for collections imo.
Good prices and availability
Good prices and availability. Added to order at the last minute. However I'm not giving 5 stars:
£25 for a kerbside drop (8 sleepers and 2 scaffold boards) is not great. I had to carry everything a further 3m to the back garden with a damaged shoulder.
Not helpful.
Brown Sleepers
I recently bought brown sleepers that are delivered, dont think they are of good quality.
First time using The Timber Group - very impressed
After being let down by a previous supplier I came across The Timber Group on a google search.
Very good website with stock levels backed up by great customer service over the phone (Jack).
Order placed via email on Monday 17th Aug, delivery took place on Wednesday 19th Aug.
Very professional and courteous delivery driver.
I noted something was missing from the order (typically the parts that were needed first!) - immediate response on the phone and they managed to get the missing posts to the job site in the afternoon.
All in all, great service, worthy of the time it takes to write a review and undoubtedly our new preferred timber supplier.
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