The Timber Group Omdömen 

135
•
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First time dealing with timber group, wanted to use local outfit. Great experiance, measure of a company is post sales support to which they excelled. Would recommend not just on price but also servic... Se mer

Betygsatt 5 av 5 stjärnor

John. D at the Hoddesdon depo was brilliant to be honest. Really helpful and prompt responses. Couldn’t ask for better customer service and experience. Will definitely be coming back

Betygsatt 5 av 5 stjärnor

The web site was easy to order from. A helpful gentleman called to confirm when to deliver. The driver who delivered the wood was a great help carrying the order to exactly where I asked for it to be... Se mer

Betygsatt 5 av 5 stjärnor

Delivered what I wanted when I wanted it. Had a call to advise of a problem but they advised me that they found a way around it so it still worked (swapped lengths of wood so the quality was maintaine... Se mer

Företagsinformation


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

135 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(135)

79 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Awful plywood

No problem with the ordering or the delivery, but the quality of the 12mm hardwood ply is awful.

1) lots of handling damage.
2) delamination of the plys is HORRIFIC.

probably ok if you just need it as a flat panel, but absolutely not if you want to make anything out of it.

You get what you pay for....this was £10 cheaper than Wickes which is great.....but sooo many headaches. I never had these issues at wickes and the quality of my project is definitely compromised.

can’t trust to buy again in future.

8 september 2025
Omdöme utan inbjudan
Logotyp för The Timber Group

Svar från The Timber Group

Hi Charlie,

We are very sorry to hear that you have been unhappy with the plywood in your recent delivery. We pride ourselves on supplying high quality timber products, so it is disappointing to hear you were unhappy with these products.

We always advise customers to contact us if they have an issue with their order, so that we may assist in either advising a different product depending on the use or swapping the products if a customer is unhappy.

My apologies again and if you need anything else in the future please contact us.

Betygsatt 1 av 5 stjärnor

Extremely Disappointed – Poor Service and Unprofessional Management



I purchased a 6mm ply from The Timber Group (High Wycombe branch) 20 days ago. Unfortunately, the staff provided the wrong size. When my builder came 10 days ago to start the work, he identified the issue.

Despite the delay being due to their own mistake, when I returned to the branch to resolve the matter, the manager and staff acknowledged that the product was indeed theirs—but not what was invoiced. Even then, they refused to accept a return or issue a refund, blaming the time passed since the purchase.(Invoice no: HW/40699529)
(Invoice date: 06/08/25)

The entire experience was frustrating and exhausting. Not only did they waste my time and energy, but the branch manager was extremely dismissive, unhelpful, and showed little to no respect for customer service. I was left with no option but to leave the incorrect item in their office, without any resolution or refund.

This was entirely the staff’s fault, and the manager's unwillingness to resolve the issue reflects very poor standards of professionalism. I have never dealt with a more uncooperative and customer-unfriendly manager in any business. A truly disappointing experience with The Timber Group.

27 augusti 2025
Omdöme utan inbjudan
Logotyp för The Timber Group

Svar från The Timber Group

Hello,

We are very sorry to hear that you have been unhappy with your recent experience. We pride ourselves on customer service, so it is disappointing to hear you were unhappy on this occasion.

On our collection and delivery notes, goods are confirmed as being correct at the time of purchase.

As per our returns procedure, any returns should be notified to us within 14 days. Unfortunately, we can’t accept returned goods without being able to verify them as being purchased from us.

My apologies again and if you need anything else in the future please contact us.

Betygsatt 5 av 5 stjärnor

High Wycombe site

Well like to say the high wycombe branch has some amazing people too many to name all but really special thanks firstly to Alina who has an awesome sense of humour and then the bible of timber and bounty of knowledge that is Dean. Well Dean helped me when I first started my own business and since then I always use them for any quotes and projects and they always have the right answers and always go above and beyond

16 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Bought railway sleepers from Maidstone branch , with great service from John ,absolutely first class advice , the order was delivered spot on the time given , if I could give more stars I would recommend timber group, the timber is great quality and couldn't be more happy with the product

23 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

High Wycombe branch…

I bought some fence posts and shiplap cladding from the High Wycombe branch. Darren talked me through my options, I ordered online and the delivery was made a couple days later. The timber is of a good quality, the price was good and the delivery driver was superb. I have a couple more projects planned and wouldn’t think twice about buying from them.

26 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Our company dealing for many years with…

Our company dealing for many years with Timber Group Team in High Wycombe and they never let us down.
Always updated about the actual prices, always receiving the best service and fast delivery.
All materials we need are always in stock.
It's real pleasure to deal with trusted supplier like Timber Group.

27 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company to deal with !!

I have been using this company now for over 15 years and they have always been great.
They have a great sales team and their deliveries are always on time. They fully deserve the 5 stars i am giving them.
Ricardo from MH Costa

25 juni 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We deal with James at the Hoddesdon…

We deal with James at the Hoddesdon branch, he is knowledgeable, helpful and deals in an efficient manner for all of our orders, the deliveries are always there when he says from helpful understanding drivers when delivering to our sites.

21 juni 2024
Omdöme utan inbjudan

Detta är Trustpilot

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