Right from my first contact to the last everyone there was exceptionally helpful. I bought them returned a motor for a refund. Solomon helped me to complete the return and then when I needed anothe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My leaf blower packed up literally just days after the 3 year warranty expired, but had worked smoothly up to that point. Messaged Hyundai, via Genpower and spoke to a very helpful agent called Jade.... Se mer
Företaget har svarat
Bought the chainsaw largely based on reviews and price. Not disappointed. Easy to assemble and adjust. Cut down 8 trees like a hot knife through butter. Easy to tighten the chain when required, ligh... Se mer
Företaget har svarat
Hyundai Petrol Roller Lawnmower HYM430SPER Late delivery and package damaged on arrival. Packaging poor. Contact with Hyundai Power products was reasonable and Soureshna Nabobsing (GENPOWER) sorted... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
Skrivet av företaget
- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
Kontaktuppgifter
Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, USA
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
4,3
Utmärkt
568 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff in all departments are untrained…
Staff in all departments are untrained and have no knowledge of products past or present. After sales and parts service are a total joke. They cannot even find the existence of a product bought just 10 years ago. Do not deal with these people ever.
7 februari 2024
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Edward,
Thank you for taking the time to leave us your review. We sincerely apologise for all the inconveniences you have faced. This is certainly not the service we aim to provide. We are looking into the matter and we aim to get this sorted out at the earliest possible time for you.
Should there be anything else we can do for you in the meantime, please let us know.
Kind Regards
Rukshal
Quick delivery and excellent product
Quick delivery and excellent product - thank you!
29 december 2023
Svar från THEPOWERSITE
Dear Jonathan,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
We remain available for any other assistance you may require.
Best Regards
Rukshal
Svar från THEPOWERSITE
Hello,
Thank you for sharing your experience with us. We are pleased to hear the service provided has been satisfactory. It gives us great pleasure to know you are happy with the machine.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
Excellent service again
Further to my recent review The Powersite promptly contacted me to fully explain the situation.
Excellent service again
7 januari 2024
Svar från THEPOWERSITE
Dear Mr. Gibson,
Thank you for taking the time to leave us your review. We sincerely apologise for the inconveniences you have faced in the beginning. This situation is deeply regretted. Thank you for allowing us the chance to rectify this.
We remain yours for any other assistance you may require.
Kind Regards
Rukshal
Hyundai 100 ltr compressor
Fantastic service.
Great product.will definitely use again in the future.
18 december 2023
Svar från THEPOWERSITE
Dear Mark,
Thank you for taking the time to share your experience with us. It brings us great pleasure to learn that the service met your expectations. This is what we aim for, and it feels good to know that we succeeded.
Should there be anything we can do for you, please let us know. We hope to see you soon!
Best Regards
Rukshal
Svar från THEPOWERSITE
Dear Claire,
Thank you for taking the time to submit this review. It is great to hear that you are happy with your purchase.
Should you require any other assistance, please let us know.
Best Regards
Rukshal
HYUNDAI POWER PRODUCTS
Shadiya Khodabocus at Genpower in relation to HYUNDAI POWER PRODUCTS has been wonderful. Thank you for your very swift and helpful customer service. Very much appreciated.
7 december 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Hello,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Your comment will certainly be passed on to Shadiya.
We remain available for any other assistance you may require.
Wishing you and your loved ones a happy holiday!
Best Wishes,
Rukshal
Great online buying experience
Great online buying experience, fully informed from order to delivery. Would recommend to all
7 december 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Neil,
Thank you for sharing your experience with us. We are pleased to hear the service provided met your expectations.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
Don't waste your time
Don't waste your time, they don't have the stock they claim to have and the guaranteed next day delivery is actually next year delivery.
15 november 2023
Svar från THEPOWERSITE
Dear Elizabeth,
Thank you for taking the time to leave us your review. We sincerely apologise for all the inconveniences you have faced. This is certainly not the service we aim to provide. We will definitely take your feedback into consideration and will do our best to improve.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Great Support Serviuce
I bought a Hyundai HY4500SEi generator which wouldn't start, having contacted the seller they passed me over to Gen Power who are the UK distributor.
From beginning to end the support was fantastic.
I dealt with a chap called Kieran who didn't once fob me off and reassured me that he would help resolve the issue which he did. Top marks to Gen Power and top marks to Kieran.
27 november 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Adam,
Thank you for sharing your experience with us. We are pleased to hear the service provided has been satisfactory. We will pass on your feedback to Kieran.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
If it says they have it.... they might not!
Took my order for a pressure washer and have the £ from my card, but nothing on the website said they had no stock. Had a confirmation saying delivery within 24hrs as my order was before 2pm then nothing... No delivery, no communication at all. I called to chase and they have no idea when item will be back in stock, twice they said they would email me with a date. Have asked to cancel, said they would email to confirm cancellation and refund my card, but still no email or any sign of a refund. I wouldn't buy from them again as there is no way of knowing if they actually have the item you are paying for, Just useless, can't give less than one star, avoid at all costs!.
28 november 2023
Svar från THEPOWERSITE
Dear Richard,
Thank you for taking the time to leave us your review. We sincerely apologise for all the inconveniences you have faced. This is certainly not the service we aim to provide. We will definitely take your feedback into consideration and will do our best to improve.
Should there be anything we can do for you, please let us know.
Kind Regards
Rukshal
Very prompt service
Very prompt service
& product was just as described
Good value too
4 december 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Kay,
Thank you for taking the time to submit this review. It is great to hear that the service provided met your expectations.
Should you require any other assistance, please let us know.
Best Regards
Rukshal
when the problem was clearly identified…
when the problem was clearly identified the issue was quickly and efficiently resolved. Staff were at all times professional, friendly and helpful. Aly Cuddy was particularly helpful in tracking down the root of the problem and resolving it quickly and efficiently,
29 november 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Kay,
Thank you for sharing your experience with us. We are pleased to hear the service provided has been satisfactory.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
My experience was fantastic
My experience was fantastic. Could not have been any easier and straight forward. Quick phone call, 1 email to follow up and job done.
Kieran Darragh Dealt with my problem and hats of to him for been so efficient .
30 november 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Lee,
Thank you for sharing your experience with us. We are pleased to hear the service provided by Kieran has been satisfactory. We will pass your feedback to him.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
Superb aftersales/warranty claim services of Hyundai
Kieran Darragh of the aftersales services of Hyundai was fantastic. The blow function of the leaf blower vaccum was not working and I contacted Hyundai via online contact form and Kieran handled my warranty claim efficiently and effectively and it was in fact resolved less than 2 working days. Await for the replacement and thank you Kieran.
24 november 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Cathy,
Thank you for sharing your experience with us. We are pleased to hear the service provided by Kieran has been satisfactory. We will pass your feedback to him.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
Great attitude towards solving a…
Great attitude towards solving a problem with our machine.
22 november 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Lee,
Thank you for sharing your experience with us. We are pleased to hear the service provided met your expectations.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
Excellent product and customer service.
Bought the chainsaw largely based on reviews and price. Not disappointed. Easy to assemble and adjust.
Cut down 8 trees like a hot knife through butter. Easy to tighten the chain when required, light weight but a good balance in use,
Follow up customer service call a very pleasant shock in these times of firms just requesting you to complete a review with no interaction, real pleasant human contact. Keep up the good work.
24 augusti 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Steve,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
We remain available for any other assistance you may require.
Kind Regards
Rukshal
Good price
Good price, delivery on time, easy to contact via phone and speak to a person not the usual email only companies.
10 oktober 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Graham,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
We remain available for any other assistance you may require.
Kind Regards
Rukshal
Svar från THEPOWERSITE
Dear Mark,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
We remain available for any other assistance you may require.
Kind Regards
Rukshal
Carpet cleaner
Great bit of equipment
So much better & easier to use than some of the other wet dry hoovers
1 november 2023
Omdöme utan inbjudan
Svar från THEPOWERSITE
Dear Jackie,
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
We remain available for any other assistance you may require.
Kind Regards
Rukshal
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.