Melton Building Society Omdömen 

The juxtaposition of Melton making changes to their online systems (September/October), my c27 month fixed rate bond maturing (October) and going away on holiday (starting mid October) was unfortunate as I wanted the assurance of knowing that I would be able to give Melton my maturity instructions before I went away.
As it happens, it all worked out OK but it was a worrying time. Melton’s communications were poor. They told you when you would NOT be able to do things online but not when you would be able to resume online activity and, in my particular case, when I would be told, other than in very general terms, what my maturity options were. When they did eventually commit to a ‘go live’ date for online activity to resume, they failed to meet it. It did not inspire confidence.
I also found strange some of their requirements for registering for their new online portal. For example:
Put a nought in front of your account number as the new system needed an 8 digit account number and theirs were only 7 digits.
Do not put the nought in front of your mobile phone number when entering it.
Use dashes rather than slashes between date, month and year when entering a date of birth. I don’t think I’ve come across that one before.
Sending 6 digit one time passwords by email. Most other financial institutions I work with send them by text to a mobile.
I suspect many of their online customers have had a few problems registering.
All in all, this experience does not leave me feeling kindly disposed towards the Melton. I think it displays a lack of real customer focus – it was all about them and not about the customer. Because of that I think I’ll reinvest my matured funds with another financial institution. There are plenty of them out there!

My savings account is due to expire and I need to decide on my options. Have been unable to login to my account since the weekend and it is impossible to get through on the phone. The reason given on their site is a “system upgrade”!! Very poor excuse! I’m wondering if they have been hacked

I had an appointment scheduled with a mortgage adviser today and no one has contacted me. i have emailed twice and tried calling 4 times but no one answers the phone. very unprofessional and not at all helpful.

Impossible to contact by phone: leave you on hold then an automated message says they’re too busy and will call you back. Still waiting for the call back… meanwhile can’t access my money. Really poor.

Can’t open online when requesting initial password nobody’s answering the phone have tried emailing but not accepting my email’s

Accessible by phone and helpful knowledgeable staff

Friendly staff, and no long queues. All seemed very well informed - about the arrangements for the end of a savings offer period for example.

I visited my local Grantham branch last Thursday 28th and Saturday 30th and was served by a lovely blonde lady who was sat in the kiosk nearest the entrance . She is such a lovely chatty lady and it’s always a pleasure visiting when she is there . She has blonde shoulder length hair … keep up the fantastic work you all do in branch . Melton Mowbray building society was my first ever savings account all those years ago . They offer I believe the best savings interest rates ever . Top customer service too

An efficient and punctual service. Any staff I spoke with were helpful, friendly, and efficient. Thank you.

Friendly, knowledgeable and professional staff who are always ready to help. I have three accounts with the Melton. Interest rates are nearly always competitive. Branch is very convenient for where I live but does not open on Saturday which is disappointing.

We opened a fixed rate account with a small amount and contacted the melton by phone to say we wanted to open this account as BOE had lowered interest rates and add within the 30 day window whenothersavingshad matured. The melton noted our account and we sent the extra funds and have got back the book duly updated. Service was as we expected.

The team were always quick to respond to emails and very polite. I had a mortgage with them for 7 years and found the very easy to deal with.

I recently opened a Regular Saver account which offers a good rate of interest, a comparatively high monthly allowance, and is flexible to allow withdrawals if needed.
Perhaps in future the Society will move to allow online account opening for new members, rather than via post.

Opened a Regular Saver account, which meant I had to print out a form and post it in, wait the best part of two weeks for a couple of letters to be posted back to me. Then I had to phone them and talk to a real person to get the second half of the login password. They were "experiencing high call volumes" so I had to leave a message and wait for a call back several hours later, which I missed, so had to phone them again the next day... It's no doubt a secure process, but in these days of apps, biometric logins and 2FA it seems very outdated to have to go through all that palaver. I'm used to being able to open accounts using an app or online instantly - two weeks delay, snail mail and phone calls to get passwords is very out of date. The online access is also missing a key function - to withdraw you have to visit a branch or, you guessed it, send them a letter..!

EDIT: Thanks for the reply. Good to hear you're aware there's an issue and are already addressing it. Increasing my rating from two stars to three. :)

EDIT 27th Oct2025: Melton have rolled out their updated site, but I can't register because they don't have a mobile number on file for me. Customer services advise the only way to fix it is to post them a letter with my mobile number which I've done and am now waiting for it to be added. They did send out an email a few days before the upgrade, but it didn't advise I should add my mobile number otherwise I wouldn't be able to access my account. Another unnecessary pain in the backside for their customers that could have been easily avoided! Decreasing to one star.

I recently opened an ISA and was impressed with the friendliness and expertise of the lady I dealt with. The rate offered was competitive and I prefer to deal with a mutual rather than a commercial bank. Back in 1979 when mortgages were difficult to obtain the Melton were able to provide us with one and even apologised that we would have to wait until the following week! We have had various accounts with them ever since.

Fabulous staff at the Grantham branch. Always helpful. They get to know you and always offer a personal experience . I have had an account there for over 20yrs and never had any issues at all.

Went in today, the only bank/building society in Grantham that will talk to you face to face and advise you on the best options for for your savings and also let you open an account, thank you so much.

Ann was very helpful ,Jessica on the counter was helpful to

I joined Melton in September last year and now have three Regular Savers with them. I sent off for the Issue 5 in May, which I assume prompted the email to leave a review. I do appreciate a Regular Saver with no end date.

Online application would be nice, especially when customers are already set up on the portal. It can be unnerving wondering if a form full of your personal details has gone missing in the post, but the time taken to open is consistent (approx 2 weeks to receive passbook after sending off application) indicating that they cope well at times of high demand.

We transferred all our significant savings to The Melton, as living in the local area we appreciate its community focus and more traditional ways of customer interaction.