Im giving a 2 star review on the basis that customer services have replied to me. However over a week after they said they would forward my 11 missing [two full sets and one single coin) certificates,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Se mer
Företaget har svarat
After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Se mer
Företaget har svarat
Great Thankyou as gold and silver coins will be worth alot soon and great collection it Is the treasure IFNINTE TRUTH INFINTE IT IS DONE AMENDMENT.
Företagsinformation
Skrivet av företaget
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Skrivet av företaget
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Kontaktuppgifter
PO Box 9438, BH15 9HR, Poole, Storbritannien
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Latest problem with the KOIN Club
Whenever I need support over a problem all I get to access is AI which is a very poor and unhelpful method of dealing with a customer. The system doesn't understand the problem and therefore cannot solve it.
I currently have an incomplete collection of 50p pieces depicting aircraft and despite trying to advise the KOIN Club of this issue I have had no success.
17 juli 2026
Svar från The Koin Club
Hi David,
Thanks for taking the time to share this, and I am sorry your query has not been resolved — that is not the experience we want you to have.
I have made sure this is now with a member of our team rather than an automated system. Someone will email you directly so we can look at the gaps in your 50p aircraft collection and get them filled for you.
If you need us before then, please write to us at support@thekoinclub.com and it will come straight to the team.
Kind regards,
Svar från The Koin Club
Paul,
We're delighted to hear that your coin arrived without any issues! Thank you for sharing your positive experience with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Hi,
We're so happy to hear you had such a positive experience with our service! We truly appreciate you taking the time to share your kind feedback with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
why do they keep sending me things that…
why do they keep sending me things that i didnt order. I ordered the wwe set and they then sent me the batman set(both of which I didnt receive the complete sets). Now they have started another batman set which I do not want. this has to stop now. I do not want any more of your coins.
23 juli 2026
Svar från The Koin Club
Hi James,
Thanks for getting in touch, and I am sorry this has been frustrating.
I can confirm your subscription has now been cancelled, so no further coins will be sent and no further payments will be taken.
On the sets that arrived incomplete, we would still like to put that right for you. One of our team will be in touch with you by email shortly to go through which pieces are missing and get them sorted.
If you need us before then, please write to us at support@thekoinclub.com.
Kind regards,
Easy to deal with
Easy to deal with. Items ordered where delivered a lot quicker than expected.
Overall excellent service
23 juli 2026
Svar från The Koin Club
MARK,
We're so pleased to hear you found us easy to deal with and that your items arrived much quicker than expected. Thank you for acknowledging our excellent service!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
The Koin Club
When i saw the advert for the coin i was interested in i gave it a go. The delivery time was spot on and there was no high pressure sales guff.Thoroughly recommend The Koin Club.⁰
22 juli 2026
Svar från The Koin Club
Thomas,
We are absolutely delighted to hear that you had such a positive experience with us! It's wonderful to know that our delivery time met your expectations and that you appreciated our approach. Your recommendation means a lot to us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Graham,
We're so pleased to hear you had a positive experience with our service and that your delivery was quick. We truly appreciate you taking the time to share your feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Marvin,
We're glad to hear this collection is a valued addition to your coin collection. Thank you for sharing your positive feedback with us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
It seems to be taking a lot longer for…
It seems to be taking a lot longer for you to despatch orders
22 juli 2026
Svar från The Koin Club
Hi Reg,
Thanks for taking the time to leave your feedback. I am sorry the wait was longer than you expected — the items on your order were pre-order pieces, which are only released once they arrive with us, and I appreciate that is frustrating when you are waiting.
If there is anything else we can help with, or if you would like us to let you know when those pieces are back in stock, just reply to our email and we will be happy to help.
Kind regards,
I have no problem with the way you…
I have no problem with the way you carry your service .
21 juli 2026
Svar från The Koin Club
Linda,
We're so happy to hear you have no problems with our service. Thank you for your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
"Reply from The Koin Club
"Reply from The Koin Club
We're sorry to hear about the mix-up with your coin, David. We can see we've already been in touch to help get the correct item sorted, including sending over an invoice to resolve this, but we haven't heard back from you yet. Please do get back to us when you can so we can get this finalised for you."
How do I get back to you? the invoice did not work!!
1 juli 2026
Omdöme utan inbjudan
Svar från The Koin Club
Hi David,
Thanks for coming back to us, and I am sorry the invoice did not work for you.
I have just sent you a request through Trustpilot for a few details so we can find your order. Alternatively, the quickest way to reach us is by emailing support@thekoinclub.com — one of our team will pick it up and get your coin sorted.
Kind regards,
Svar från The Koin Club
Hi Kevin,
Thanks for getting in touch. One of our team will be in contact with you by email shortly so we can look into this and get it sorted for you.
Kind regards,
I got charged for coins that I didn’t…
I got charged for coins that I didn’t even order so I suspended my subscription until further notice I haven’t received the coins that you charged me for so I would like my money back or just send me the 2 coins you charged me for and let’s leave it at that
17 juli 2026
Svar från The Koin Club
Hi Manny,
Thanks for getting in touch. I can confirm your subscription is currently paused, so nothing further will be sent or charged while it stays that way.
On the coins you are waiting for, we would like to get that sorted for you. Please email us at support@thekoinclub.com and one of our team will check what has been sent and put things right, whether that is getting the coins to you or looking at a refund.
Kind regards,
Safety in the delivery
Comes on time every month and if lost gets replaced straight away. Great service.
20 juli 2026
Svar från The Koin Club
Anthony,
We're so pleased to hear that your deliveries are consistently on time and that our replacement service has met your expectations. Providing great service is always our goal, and we appreciate you acknowledging our efforts.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Was very happy with my purchase easy…
Was very happy with my purchase easy ordering fast delivery. Would recommend others .
17 juli 2026
Svar från The Koin Club
Peter,
We're so happy to hear you were pleased with your purchase and found the ordering process easy with fast delivery! We truly appreciate your recommendation.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Happy customer
Very pleased with the regular delivery of my collection. The whole process is efficient & problem free
20 juli 2026
Svar från The Koin Club
Natalie,
We're so pleased to hear that you're happy with the regular delivery of your collection and that the process has been efficient and problem-free. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Thank you so much for your review, Colin! We're delighted to hear you're so happy with your collection. Thanks again for sharing your feedback!
Top international seller!
20 juli 2026
Svar från The Koin Club
Thank you so much for your review! We're really pleased to hear you've had such a great experience with us as an international customer. Thanks again for taking the time to share your feedback!
I like how it was protect my coin and…
I like how it was protect my coin and coin collection book from being damage and lost. Also it delivers to the correct address after it was delivered. I will trusted it again for future purchases.
20 juli 2026
Svar från The Koin Club
Brandon,
We're so glad to hear that your coin collection and book arrived safely and were well-protected! It's wonderful to know you trust us for future purchases. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I ordered my coin and it had arrived in…
I ordered my coin and it had arrived in no time at all!
I have purchased coins before and would fully recommend the Koin Club!
20 juli 2026
Svar från The Koin Club
Hi,
We're so happy to hear your coin arrived quickly and that you would fully recommend The Koin Club! We truly appreciate your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.