Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Se mer
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Absolutely appalling subscription cancellation process! Can't get through on Customer helpline, On website AI bot keeps wanting to re-subsribe, or request not available. I initially joined for a spe... Se mer
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Customer service and communication was very good and the agent (Kelly) did a great job to sort out a problem of the wrong item included in my order. She was professional and did her best to correct th... Se mer
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Företagsinformation
Skrivet av företaget
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Skrivet av företaget
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Kontaktuppgifter
PO Box 9438, BH15 9HR, Poole, Storbritannien
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Orders arrive as promised on time and…
Orders arrive as promised on time and in perfect condition.
30 juli 2026
Svar från The Koin Club
Paul,
We're delighted to hear that your orders consistently arrive as expected, on time, and in excellent condition. We truly appreciate you sharing your positive experience!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Coin Never Arrived
I was supposed to receive a coin which never arrived. I am really disappointed in The Koin Club that this would happen!!
17 juli 2026
Svar från The Koin Club
Hi Jim,
Thanks for letting us know, and I am sorry your coin has not arrived — I completely understand the disappointment.
I can see our team is already looking into this for you, so your case is in hand and they will be in touch by email with an update as soon as they have one.
If you need us in the meantime, just reply to us there and we will pick it up straight away.
Kind regards,
Very helpful and very quick in dealing…
Very helpful and very quick in dealing with my query. I could not have asked for a better service.
17 juli 2026
Svar från The Koin Club
Hi,
We're so pleased to hear that your query was dealt with quickly and that you received such helpful service. Thank you for your wonderful feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Speedy service
Speedy service, no complaint with product received. Will use again when necessary.
29 juli 2026
Svar från The Koin Club
Michael,
We're so glad to hear you were pleased with our speedy service and the product you received. We appreciate your positive feedback and look forward to assisting you again!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Coin Collection
I have a subscription for a certain coin collection that I receive a different coin about every 21 days. It is great, easy and adds to my collection.
17 juli 2026
Svar från The Koin Club
Larry,
We're so glad to hear you're enjoying your coin collection subscription and that it's a great addition to your collection! We appreciate your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Thank you so much for your review, Mark! We're delighted to hear you've had excellent service from us. Thanks again for taking the time to share your feedback!
product are good but staff are clueless
22 juli 2026
Svar från The Koin Club
Andrew,
We appreciate your feedback on our products. We are addressing your concerns about staff knowledge to improve our service.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Hi,
We're so happy to hear about the efficient delivery and that you find the coins perfect! Thank you for your wonderful feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Fraud
They are sending me coins, which cost fortune and not replying to my request to stop my subscription. Very bad organization.. stay away because you will run to same problems since me. I bought one coin and now, regardless, I don’t want more. They sent me another, which cost me a lot of money.
17 juli 2026
Svar från The Koin Club
Hi Jacek,
Thanks for getting in touch, and I am sorry this has been a frustrating experience.
I can confirm your subscription has now been cancelled, so nothing further will be sent or charged. Our team has also emailed you with instructions for returning the coins you no longer want, and once they are back with us we will take care of the rest.
If you have any trouble with the return, please email us at support@thekoinclub.com and we will help you through it.
Kind regards,
Scam artist
16 juli 2026
Svar från The Koin Club
Hi Adam,
Thanks for your feedback. I am sorry you were not happy with the charges on your order.
Our team has already emailed you to explain these — shipping is shown at checkout before payment, and Package Protection is entirely optional and can be removed at any point before completing an order.
If you would like to go over anything further, please reply to that email or write to us at support@thekoinclub.com and we will be glad to help.
Kind regards,
Please update my address I’ve tried and…
Please update my address I’ve tried and my mailings shouldn’t go to Georgetown. It’s Shel Bickerstaff 27606 Seascape Village Drive Katy to 77493
24 juli 2026
Svar från The Koin Club
Hi Shel,
Thanks for letting us know. I can confirm your address has now been updated on your account, so your future mailings will go to the correct place.
For your privacy, I would suggest editing your address out of this review. If you would like to double-check the details we hold, just email us at support@thekoinclub.com and we will confirm them with you directly.
Kind regards,
I ordered something on a different…
I ordered something on a different site, after my purchase I was offered to claim a free coin. I got sucked in, thought my son would like the coin. My mistake! Ended up with the free coin which I paid postage for, AND a monthly subscription that cost me!! I had no interest or intention in getting a subscription but they tricked me into it, still no idea what it was that I somehow missed. Regardless, these 'offers with a catch' are dishonest and sneaky strategies that erodes trust with customers. Theres no email to request my money back. The one I found bounced back.
28 juli 2026
Svar från The Koin Club
Hi Craig,
Thanks for your feedback, and I am sorry the sign-up was not as clear as it should have been.
I can confirm your subscription has now been cancelled, so nothing further will be sent or charged. One of our team will be in touch with you by email so we can look at the payments with you and sort this out properly.
If you need us before then, please write to us at support@thekoinclub.com — that address does reach us.
Kind regards,
Item delivered on time and as described
16 juli 2026
Svar från The Koin Club
Hi,
We're delighted to hear that your item was delivered on time and exactly as described. Thank you for sharing your positive experience with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Nicholas,
We're so pleased to hear that you found the purchasing process straightforward and that your delivery arrived quickly. Your positive feedback is truly appreciated!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
I ordered some coins and realised I had…
I ordered some coins and realised I had my old address on the login so I got in touch and they changed the address no problem
16 juli 2026
Svar från The Koin Club
Hi,
We're so glad we could assist you with your address change! We appreciate you reaching out to us and we're happy to hear everything was resolved smoothly. Thank you for your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
All I want is my coin
All I want is my coin, never had problems with the coins before, and I have spend quite a lot on coins from the Koin Club.
Geraldine Graham .
27 juli 2026
Svar från The Koin Club
Hi Geraldine,
Thanks for letting us know, and I am sorry your parcel arrived opened with the coin missing — that is very disappointing, especially after collecting with us for so long.
One of our team will be in touch with you by email shortly so we can look into what happened with the delivery and get this put right for you.
If you need us before then, please write to us at support@thekoinclub.com and we will pick it up straight away.
Kind regards,
very easy to order
very easy to order.,Delivered quickly order packed well .would recommend. thank you.
27 juli 2026
Svar från The Koin Club
john,
We're so glad to hear that your ordering experience was easy and that your delivery arrived quickly and well-packed. We truly appreciate your recommendation!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Very BAD would not deal with this…
Very BAD would not deal with this company don't waste your money poor quality
15 juli 2026
Svar från The Koin Club
Hi Marie,
Thanks for taking the time to leave your feedback, and I am sorry to hear you are not happy with your collection.
When we last spoke everything seemed to be on track, so if something has happened since then we would really like to know. Please email us at support@thekoinclub.com and one of our team will look into it and put things right for you.
Kind regards,
Svar från The Koin Club
Hi Ekaterina,
Thanks for your feedback — I am sorry you have felt left without answers, that is not how we want you to feel.
Your case has been with a manager for approval and there is now an outcome. One of our team will email you with the full details very shortly.
If you need us before then, please write to us at support@thekoinclub.com.
Kind regards,
Great products very good response from…
Great products very good response from the company and costs controlled and consistent
15 juli 2026
Svar från The Koin Club
Alan,
We're so pleased to hear you're happy with our products, the responsiveness of our company, and our consistent and controlled costs! Thank you for your kind words.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.