Ordered a piece of the Berlin Wall from this company sealed in a Perspex display unit. It arrived damaged (the piece had become detached from the display unit). I emailed the company and they respo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After realising that I got charged due to being subscribed without me knowing it, I got in contact with them. Once they reviewed it, they explained how it happened (from a previous purchase that I d... Se mer
Företaget har svarat
Absolutely appalling subscription cancellation process! Can't get through on Customer helpline, On website AI bot keeps wanting to re-subsribe, or request not available. I initially joined for a spe... Se mer
Företaget har svarat
Customer service and communication was very good and the agent (Kelly) did a great job to sort out a problem of the wrong item included in my order. She was professional and did her best to correct th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The Koin Club is the home of modern coin collecting. Our mission is to make the world of numismatics accessible and fun for everyone, from new hobbyists to seasoned coin collectors. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture, helping you build a meaningful collection you can treasure for years to come. Our vast range of officially licensed coins and limited edition sets includes themes from 80 years of D-Day and Mysteries of Ancient Egypt to beloved characters like Peter Rabbit and iconic franchises like Harry Potter, James Bond, and DC Comics. Whether you're a military history buff or a fan of fantasy, our themed collections make for unique gifts for the whole family. We provide a variety of items, including gold coins and silver coins, all with stunning finishes. We believe that collecting is more than just a hobby—it's a passion and an investment. We provide a seamless experience from start to finish, ensuring you can acquire unique coins with complete confidence. Join our community today, explore our latest releases, and grow your own unique collection, one piece at a time. Access www.thekoinclub.com to get started!
Discover The Koin Club!
Skrivet av företaget
- The Koin Club is the home of modern coin collecting. We offer a curated selection of commemorative coins and exclusive collectable items that celebrate history, culture, and iconic moments in pop-culture. Our mission is to make collecting accessible and fun for everyone, from new hobbyists to seasoned collectors. Join our community and grow your own unique collection today.
Our Promise
28-day returns
We hope you always be happy with purchase but if for any reason you would like to return an item, then we offer a fast 28-day returns policy.
Kontaktuppgifter
PO Box 9438, BH15 9HR, Poole, Storbritannien
- support@thekoinclub.com
- www.thekoinclub.com
Discover amazing coins today
3,8
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Koin Club
Andrew,
We're so happy to hear that you think our coins are the best! We appreciate you taking the time to share your positive feedback with us.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
They took money out of my account…
They took money out of my account without permission and I did not order the item beware I ordered them to put money back but they won’t reply
4 augusti 2026
Svar från The Koin Club
Hi Stephen,
Thanks for flagging this — I am sorry you have not had a reply from us yet, and I understand why that is worrying when it involves a payment.
I can confirm your subscription has now been cancelled, so no further payments will be taken. One of our team is picking up your case and will be in touch by email shortly to go through the payment with you and explain where it came from.
If you need us in the meantime, please email support@thekoinclub.com and we will pick it up straight away.
Kind regards,
No one answers emails
No one answers emails. Very capsule has been damaged in the mail. Can’t get replacement ones.
23 juli 2026
Svar från The Koin Club
Hi Steven,
Thanks for taking the time to leave your feedback — I am sorry to hear the capsule arrived damaged, that is certainly not how it should reach you.
We did email you on 3 August about this and have not had a reply yet, so it is worth checking your junk or spam folder in case it has landed there. If you reply to that email, or write to us at support@thekoinclub.com, we will get replacements sorted for you straight away.
Kind regards,
Always great service with excellent…
Always great service with excellent after sales advice and help.
22 juli 2026
Svar från The Koin Club
Steven,
We're so pleased to hear you consistently receive great service and excellent after-sales advice and help. Thank you for your kind words!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Issues resolved with due care.
3 augusti 2026
Svar från The Koin Club
ADAMS,
We're so glad we could resolve your issues with care. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Quick delivery time,very happy with the…
Quick delivery time,very happy with the service.
3 augusti 2026
Svar från The Koin Club
David,
We're so pleased to hear that your delivery was quick and that you're very happy with the service you received. Thank you for taking the time to share your positive experience!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Coins are great that Ive ordered but…
Coins are great that Ive ordered but they are hot and miss with replying to your emails .
22 juli 2026
Svar från The Koin Club
Geraldine,
We appreciate your feedback on our coins. We are sorry to hear about the inconsistency with our email responses. We are working to improve our communication.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Bargains for money
I’m totally satisfied with my first coin ( Batman ) and interested in looking for a Charles III and an Elizabeth II coins.
David Wayne Evans
10 augusti 2026
Omdöme utan inbjudan
Svar från The Koin Club
Evans,
We're so happy to hear you're satisfied with your first coin! We appreciate your interest in expanding your collection with Charles III and Elizabeth II coins. We look forward to assisting you further.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Collin,
Thank you for your wonderful feedback! We are so pleased to hear that you experienced quick and efficient service, and that our communication was helpful. We always strive to provide a smooth and clear experience for our customers.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Trevor,
We're so happy you enjoyed the coin and the great variety! We appreciate your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Hi,
We're so glad to hear that our subscription service is convenient and easy for you to set up. We appreciate your positive feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Tom,
We are so happy to hear you love our site! We appreciate your kind words.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Rev5
Great place get coins you always get superb service fast delivery keep going work up
20 juli 2026
Svar från The Koin Club
Mark,
We're so glad to hear you consistently receive superb service and fast delivery! We appreciate your kind words and look forward to continuing our work.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Paul,
We're so pleased to hear you appreciate the excellent quality of our coins and the great service you received. Your positive feedback is truly valued!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
The Batman Coins I Don’t really Like…
The Batman Coins I Don’t really Like because the Art work isn’t that Good as on the Justice League Coin Set. I wish to Cancel that Set ASAP….
20 juli 2026
Svar från The Koin Club
Hi Mark,
Thanks for sharing your thoughts on the Batman collection — feedback on the artwork is genuinely useful to us, so I appreciate you taking the time.
I can see your subscription has now been cancelled, so nothing further will be sent or charged. If there is anything still outstanding, or if you would like a hand finding something more to your taste, just email us at support@thekoinclub.com and we will be happy to help.
Kind regards,
Svar från The Koin Club
Matt,
We're so happy to hear that everything went smoothly and that your delivery was fast. Thank you for your wonderful feedback!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Great collection of Collectables.
Great collection of Collectables.
And precious gift s and historical significance.
Excellent (5) star ⭐️ ⭐️⭐️⭐️⭐️
28 maj 2026
Svar från The Koin Club
ARVIND,
We are so glad you appreciate our collection of unique items and their historical significance. Your 5-star rating truly means a lot to us!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Svar från The Koin Club
Hayden,
We're so pleased to hear you enjoyed our service and found our items lovely! Thank you for your positive feedback.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Everything sold is very good
30 juli 2026
Svar från The Koin Club
Hi,
We're delighted to hear that you are happy with everything you've purchased from us! Thank you for sharing your positive feedback; we truly appreciate it.
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Orders arrive as promised on time and…
Orders arrive as promised on time and in perfect condition.
30 juli 2026
Svar från The Koin Club
Paul,
We're delighted to hear that your orders consistently arrive as expected, on time, and in excellent condition. We truly appreciate you sharing your positive experience!
If there’s anything more we can do to support you, our team is available via live chat, email, or Messenger.
The Koin Club
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.