I was cautious due to some of the negative reviews, but ended up having little issues. Items arrived as expected and quickly too; haven't needed customer service so I can't speak on that. That said... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely customer service and very quick to respond to any queries after my parcel went missing (which I eventually found - I just hadn’t checked properly!) The journal itself is of the highest quality... Se mer
This is a great small independent business that knows it's stuff. They stock a great range of stationery items, including Japanese and Korean ranges. I have bought quite a few things now. Delivery... Se mer
I’ve used this company a few times now and always had a great experience. I love the range of products they have that can be hard to source in the uk and everything has been dispatched quickly and... Se mer
Företagsinformation
Skrivet av företaget
The Journal Shop is for people who know that stationery is never just stationery. We stock Hobonichi, Traveler’s Notebook, Blackwing, planners, stickers and cult Japanese favourites, alongside a carefully chosen range of notebooks, paper goods and desk essentials that are as useful as they are lovely to own. We’re here for people with strong opinions on paper quality, a soft spot for good design, and a habit of finding joy in the little things. Whether you journal daily, plan obsessively or simply want nicer things on your desk, The Journal Shop is all about thoughtful stationery and a shopping experience that feels easy, friendly and well looked after from start to finish. We ship worldwide, and are always very happy to send a little stationery joy your way.
Kontaktuppgifter
167 Great Portland St, 5th Floor, W1W 5PF, London, Storbritannien
- info@thejournalshop.com
- www.thejournalshop.com
4,5
Utmärkt
101 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service
Excellent customer service, fast despatch and great products.
Repeat customer and I’m sure I’ll be back for more!
23 april 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for your lovely review. We’re so pleased to hear you had a great experience with us, and we really appreciate you taking the time to share it. We look forward to your next order with us!
The team @ The Journal Shop
Such a great outfit!
Ordered a hard to get mechanical pencil - I stupidly forget to check the mailing address - an old one - dropped a note to Carla and she sorted it all out instantly. It’s so important to know there are really effective humans behind the slick digital interface - so really well done Journal Shop - I shall be returning!
8 april 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for your lovely review. We’re so pleased we could help get everything sorted quickly, and Carla will be especially glad to hear your kind words. We completely agree, it really does matter to know there are real people behind the screen, so your feedback means a great deal to us. We hope you love your new pencil, and we look forward to welcoming you back soon.
The team @ The Journal Shop
Great support team/ great company
Accidentally ordered the wrong thing, emailed late evening, the next morning they got straight back to me, and worked with me to get the right item. I was very impressed with the punctual responses. Rebecca was the person who helped me, incredibly impressed with the professionalism and speed of their support. A****
23 mars 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for your kind review. We’re so pleased we could help get everything sorted quickly, and Rebecca will be delighted to hear your lovely feedback. We always want our customer service to feel prompt, helpful and straightforward, so it means a great deal to know that came across. Thank you again for your support.
The team @ The Journal Shop
I think this is my third or fourth…
I think this is my third or fourth order from the journal shop. I absolutely love what they sell and keep returning to buy more!
For my most recent order there was an item out of stock. The team contacted me via email straight away and offered a refund or alternative. I asked about what alternatives were available and received a reply within the next 15 minutes. I was happy with the alternative they came up with and was notified that they would be posting my order that day.
I was also instructed on how I could be updated on stock in the future.
Overall fantastic customer service and I'm looking forward to receiving my order.
Cannot recommend highly enough!!
18 mars 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for such a lovely review and for coming back to shop with us again; It means a lot to have your continued support. We’re so pleased we could help quickly and find a suitable alternative for you, thank you for being so understanding. We try our very best to provide a prompt service to all of our lovely customers, so your feedback means a lot. We hope you love your new stationery goodies, and thank you again for such a generous recommendation.
The team @ The Journal Shop
It is my first time ordering from the…
It is my first time ordering from the Journal Shop and it certainly won’t be the last. There was a small issue with Royal Mail not updating the shipping info for a few days and I got a little concerned. My issue was resolved within a few hours and the company were so helpful and prompt with getting back to me. Highly, highly recommend!
11 mars 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for your lovely words! We’re so pleased your first experience with us was a positive one. We know how worrying delayed tracking updates can be, so it means a great deal to hear the team was able to respond quickly and help. Thank you again for your recommendation, and we hope it is the first of many orders with us.
The team @ The Journal Shop
The Journal Shop is fabulous !
The Journal Shop is, without doubt, the best stationery shop and provider I have ever used before. The fabulous choice of items in stock is amazing and all the best paper, journals, pens and EVERYTHING!!!
Their customer service is second to none and very personal and it is much appreciated . Will always purchase all my stationary needs from THE JOURNAL SHOP . Thanks everyone there.
24 februari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so, so much for this incredibly kind review! We honestly can’t tell you how much it means to us to read something like this. Your generous words have made our day, and we’re so grateful for your support. Thank you for choosing The Journal Shop for your stationery. It really does mean the world to our small team. We look forward to having you shop with us again!
The team @ The Journal Shop
Svar från The Journal Shop
Thanks so much for your support and for taking the time to leave a review. We’re so pleased you had a positive experience, and we hope you enjoy using your new stationery!
The team @ The Journal Shop
Fantastic customer service
Fantastic customer service for the very one time one of the pens didn't perform as expected. I am a regular costumer and I could not be happier!
5 februari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for your lovely review and for being a regular customer of ours! We’re really glad we could help when the pen wasn't quite right, and we appreciate how understanding you were. It means a lot to have your support :)
The team @ The Journal Shop
I made a purchase on the website and…
I made a purchase on the website and although I am located in the United States, the turnaround time for the item being shipped was great. Also, when I asked a question via their email customer service, they responded within 24 hours and provided all the information I needed.
30 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you so much for your lovely review :) We’re so pleased to hear your order reached you quickly in the US, and that our team was speedy! It really means a lot to know you had a smooth experience shopping with us from outside the UK, so thank you again for your support.
The team @ The Journal Shop
Great but too many marketing emails
Good range of items and some unusual brands. Service from them has been very good, on time and well packed.
However, be prepared for constant marketing emails from them. Far too many that made me unsubscribe after one week.
5 februari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you for your review and for your kind words about our range, service and packaging. We’re really glad to hear that side of your experience was a positive one. We’re also very sorry that our email marketing felt excessive and became frustrating. We completely understand why you chose to unsubscribe, and we really appreciate you taking the time to mention it. Feedback like this is genuinely helpful, and you'll be pleased to know that this has already been actioned. Our marketing folks have tweaked settings and reduced the frequency of some of our emails, so we hope this feels a little less 'spammy' now :)
Hope this doesn't put you off shopping with us, we'd love to have you back.
The team @ The Journal Shop
Love this shop!
Great products, really quick delivery and I am very impressed with the quality. I would buy from them again
2 februari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
We’re so pleased to hear that you were happy with your new stationery goodies! It's lovely to know you had a positive experience, and we’d be delighted to welcome you back again in future.
The team @ The Journal Shop
Beautiful products and the service is…
Beautiful products and the service is always excellent. One of my favourite places to shop.
29 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
That’s so lovely to hear :) We’re really glad you enjoy both the products and the service, and it means a lot to be one of your favourite places to shop. Thanks so much for your support.
The team @ The Journal Shop
Very helpful and lovely customer…
Very helpful and lovely customer service & quick delivery! I will be shopping from them again for sure. Thanks!
27 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
So lovely to hear this! We’re really glad you had a great experience with us, and that everything arrived quickly too. Thanks so much for your kind words. We’ll look forward to having you shop with us again.
The team @ The Journal Shop
Shipping issue resolved
I had an issue about shipping, which was actually due to my misunderstanding, but Rebecca at customer services resolved it with me most helpfully. It's refreshing to have a person on the other end, rather than an automated response. Rebecca was great and the company's products are lovely!
26 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you for taking the time to leave such lovely words. So pleased Rebecca was able to help get everything cleared up for you, she’ll be happy to hear your kind words :) Thanks so much for your support, and we’re pleased you love the products too!
The team @ The Journal Shop
Excellent customer service
Excellent customer service when the delivery company messed up. They were very helpful, immediately refunded the shipping cost without even being asked, then went out of their way to follow up with the delivery company. Very happy with The Journal Shop.
6 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
We’re really sorry the delivery company let things down, (unfortunately it happens sometimes), but we’re glad we could step in and help get things sorted. We really appreciate you taking the time to share your experience, and we’re so happy to hear you were well looked after. We'll be sure to pass this on :)
The team @ The Journal Shop
I had a few issues with my order but…
I had a few issues with my order but the customer service team, particularly Lana, was absolutely excellent at helping ever step of the way! Extremely fast communication too. Thank you.
15 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
Appreciate you taking the time to leave us such kind words. We’re sorry there were a few issues with your order, we’re so glad Lana was able to help get everything sorted for you. She’ll be really happy to read this. Thanks again, we hope you come back to shop with us soon!
The team @ The Journal Shop
Great experience, lovely staff
I had a great experience! I put in the wrong shipping address by accident and didn’t think they’d be able to change it. A lovely lady, Chantelle, fixed it for me and refunded my shipping (because I put in an address abroad) the morning I emailed. She was very helpful! Everything arrived on time and in perfect condition
13 november 2025
Omdöme utan inbjudan
Svar från The Journal Shop
We’re so glad we could help with this. It’s such an easy mistake to make, and we’re really happy Chantelle was able to get it sorted for you so quickly. She’ll love hearing this. Thanks so much for taking the time to leave such a kind review, pleased everything arrived safely.
The team @ The Journal Shop
Love the Journal Shop
Love the Journal Shop. I have been a repeat customer for a long time. Never had one issue with their service, always prompt delivery and a vast range of stationary! Highly recommend!
14 januari 2026
Omdöme utan inbjudan
Svar från The Journal Shop
This is so nice to read, thank you :) We really appreciate your support, especially as a returning customer, and we’re so glad you’ve always had a good experience with us. Thanks so much for shopping with us and for such a lovely recommendation.
The team @ The Journal Shop
Quick delivery, no issues
Recently ordered from the store for the third time and as before the items arrived promptly and well packaged. No issues whatsoever. I have not used the customer service as there was no need for that. Just wanted to add my two cents in case you are considering to order from JS and are concerned about the negative reviews. I would definitely order again.
12 december 2025
Omdöme utan inbjudan
Svar från The Journal Shop
Thank you Ursula, this is genuinely so kind. We’re glad your orders have gone smoothly each time, and we really appreciate you taking the time to write this, especially for anyone who might be unsure about ordering. Thanks so much for your support, and we’d love to have you back again. Please keep us in mind for the next time you need more lovely stationery :)
The team @ The Journal Shop
Issue with order resolved promptly
I had a small issue with one of the Kokuyo items in my order and I flagged it a few days after delivery. Heard back within the day and The Journal Shop sorted it out straight away. The girl who helped me was polite and genuinely apologetic, which made all the difference. I was refunded promptly and told I could keep the item too, which was a really nice gesture. Lovely store and friendly customer service.
18 september 2025
Omdöme utan inbjudan
Svar från The Journal Shop
We’re really sorry there was an issue with one of the items, I'm happy we could get it sorted quickly for you. I'm pleased you felt that the support was helpful, as that really does matter to us. Thanks so much for your kind words and for taking the time to leave such a thoughtful review.
The team @ The Journal Shop
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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