From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had an issue with my order, and trouble contacting them as the opening times under the 'call us' heading are listed as 9-6, however the lines close at 5. Was called back after my initial review by Roy... Se mer
Excellent service from ordering to delivery. They are great at keeping you informed every step of the way after you place your order. This even goes as far as the delivery driver ringing the night b... Se mer
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... Se mer
Företagsinformation
Skrivet av företaget
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Kontaktuppgifter
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, Storbritannien
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3,9
Bra
379 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 9 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good price for a nice table just as…
Good price for a nice table just as described. Thanks!
6 mars 2024
Very pleased
Was on time packaging was hood and very pleased with the nest of tables would recommend company
6 mars 2024
Omdöme utan inbjudan
Fantastic service and the items I…
Fantastic service and the items I purchased are beautiful and really good quality. The delivery was perfect - I requested a date change and it was straight forward. The follow up to check if everything was ok was also a really nice touch. I highly recommend using the furnshop!
6 mars 2024
Omdöme utan inbjudan
Quality product which arrived on time
Quality product which arrived on the date promised.
Very competitively priced.
I will be back!
29 februari 2024
Omdöme utan inbjudan
Just what buying online should be.
Just what buying online should be.
The fear of buying online, getting poor service, shoddy goods etc sometimes puts me off buying.
But this experience was excellent. Right down to the delivery drivers , who were awesome. Fantastic communication throughout the whole sale & delivery service, and the furniture arrived in excellent condition.
Absolutely no complaints at all.
Thank you
4 mars 2024
Our lamp table is excellent quality…
Our lamp table is excellent quality very pleased, would have given five stars if it wasn't for the first delivery arrangements that never happened ending with a a text message from delivery team at 3.43 AM saying “no delivery.” then a phone call later in the morning to say our table was not in the warehouse and we had to wait another two weeks.
4 mars 2024
Good furniture, decent price
Some of the Comms about when the order would be ready could have been a bit better, but nice piece of furniture for a reasonable price and the Comms improved closer to delivery, so all good!
24 februari 2024
Product as described and delivered…
Product as described and delivered according to schedule
16 februari 2024
good service and very happy with coffee…
good service and very happy with coffee tables very good quality
14 februari 2024
Omdöme utan inbjudan
Lovely single bed delivered on time
Lovely single bed delivered on time. Website super easy to use and great value. Overall, I am very happy!
14 februari 2024
Omdöme utan inbjudan
Delivery was on time and well informed
Delivery was on time and well informed. The product i bought was a coffee table. The design and quality is exceptional, and we are extremely pleased with it. It is a different look and already getting good comments from friends and family. Would definitely recommend.
13 februari 2024
Omdöme utan inbjudan
Went ahead and placed an order for two…
Went ahead and placed an order for two types of side tables soon realised they offered a “price match guarantee” however when I contacted them they stated they could not match as they work on low margins! In the end they offered me 10% back which I accepted. I asked about delivery and was told that by the 21st Jan it would be sent. That date has now passed and so I’ve tried messaging them 3 times to no responses all week! Not impressed and after now reading the reviews this is no surprise. I’ve already purchased other items that match these tables and so really wanted these but now I am doubting these will ever be received. If no contact made by tomorrow I will be contacting trading standards
22 januari 2024
Omdöme utan inbjudan
Svar från The Furnshop
Hi Kelly,
Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.
We have already discussed the issue with you over the phone. We offered you the delivery options but you did not reply to any of our emails. As agreed earlier, we will now deliver your nest of tables on Saturday 24/2/24.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team at customerservice@cfsonline.co.uk
Warm Regards,
TFS MANAGEMENT
Dressing Table Review
We were happy with our purchase and pleased that it arrived well-packaged. We would be happy to purchase from Furnshop and would recommend you to our family and friends.
20 december 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with our furniture, we truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Furnshop Team
Good quality bedside cabinet which was…
Good quality bedside cabinet which was delivered on time as expected.
22 december 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with our furniture and the efficient delivery service, we truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Furnshop Team
Excellent furniture delivered quickly
Excellent furniture delivered quickly and efficiently - very pleased and highly recommended
11 december 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with our furniture and the efficient delivery service. Your recommendation means a lot to us, and we truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Furnshop Team
We bought a lovely table from the…
We bought a lovely table from the furnshop. We had seen this exact table for £800 in a physical shop but it was £540 here so an absolute bargain. Arrived in an acceptable timescale and we are extremely happy with it.
12 december 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you for choosing The FurnShop, and for taking the time to share your experience with us!
We're delighted to hear that you found the perfect table at a great price. We're thrilled that we could offer you a significant saving compared to other options.
We truly appreciate your positive feedback and the opportunity to serve you.
If you ever need anything else or have further inquiries, please don't hesitate to reach out.
We look forward to the possibility of assisting you again in the future.
Thank you for being a valued customer!
Best regards,
The Furnshop Team
Svar från The Furnshop
Dear Customer,
Thank you for sharing your positive feedback with us.
We're delighted to hear that you appreciate the quality of our furniture and the services provides. Your satisfaction is our top priority, and we're pleased that your purchase met your expectations.
If you ever have more furniture needs or if there's anything else we can assist you with, please feel free to reach out. We look forward to the opportunity to serve you again.
Thank you for choosing us, and we appreciate your kind words!
Best regards,
The Furnshop Team
Very dependable
Really quick delivery and good follow up communication to see if delivery arrived safely 👍 would shop with this company again 😀
4 december 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you appreciated the quick delivery and found our follow-up communication helpful.
Your satisfaction is our priority, and we're delighted to have earned your trust.
We look forward to serving you again in the future.
If there's anything else we can assist you with, please feel free to let us know.
Thanks again for choosing us!
Best regards,
The Furnshop Team
Excellent customer service.
Excellent customer service.
Item arrived on time. Delivery person very helpful and courteous. Have no hesitation in recommending this company.
22 november 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our customer service excellent and that your item arrived on time.
We appreciate your kind words about our delivery person's helpful and courteous demeanor. Your recommendation means a lot to us, and we are grateful for your trust.
If you ever have more furniture needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing us!
Best regards,
The Furnshop Team
Fantastic service
Fantastic service, great prices for quality furniture. Customer service just brilliant. Would definitely recommend & use these guys again
17 november 2023
Omdöme utan inbjudan
Svar från The Furnshop
Dear Customer,
Thank you for taking the time to share your fantastic feedback with us. We're thrilled to hear that you had a positive experience with our services.
Your recommendation means a lot to us, and we look forward to the opportunity to serve you again in the future.
If you ever have more furniture needs or questions, please don't hesitate to reach out.
Thank you for choosing us, and we truly appreciate your kind words!
Best regards,
The Furnshop Team
Detta är Trustpilot
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