The Furnshop Omdömen 

379
•
TrustScore 4 av 5

3,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Se mer

Betygsatt 5 av 5 stjärnor

Had an issue with my order, and trouble contacting them as the opening times under the 'call us' heading are listed as 9-6, however the lines close at 5. Was called back after my initial review by Roy... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service from ordering to delivery. They are great at keeping you informed every step of the way after you place your order. This even goes as far as the delivery driver ringing the night b... Se mer

Betygsatt 1 av 5 stjärnor

Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... Se mer

Företagsinformation

  1. Möbelaffär
  2. Sovrumsmöbler
  3. Trädgårdsmöbler

Skrivet av företaget

The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

379 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 9 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(379)

21 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service. All calls answered very quickly. All queries answered and reassured.
Goods arrived very promptly, and driver called 30mins upon arrival.
Very happy with my purchase and the service provided. Would highly recommend.

24 april 2024
Betygsatt 5 av 5 stjärnor

Kayflex Sapphire Super-king Mattress

Ordered a new mattress from Furnshop , as good price and good delivery. Smooth transaction and delivery within the week. Follow up call to confirm order and post delivery to make sure all was okay. Recommend these guys.

24 april 2024
Betygsatt 4 av 5 stjärnor

Good service

Good service, one of the products i ordered went out of stock so it should
of been made noted on website rather than finding out via phone call after a few days, refund was promptly given and my
other product was in good condition that
i ordered, overall good service

23 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Steer Well Clear - Clueless Chaos

Had a delivery slot booked, then told on the day of delivery, the delivery company hadn't picked up the item yet from supplier (Which isn't this company)
Confirmed with this company (Which trades under several different names) that the bed hadn't been sent & I could cancel the order and re-order with a more reputable & reliable supplier.
I'm now receiving multiple voicemails to say the item has already been dispatched. When I call back to attempt to confirm the order has been cancelled (Which they've emailed to confirm) I'm told to wait 14 WORKING DAYS (3 weeks) for a refund which in real life actually takes 1-3 working days.
Wish I'd paid slightly more to order with a different company originally and saved hours of my life dealing with these clowns.

23 april 2024
Omdöme utan inbjudan
Logotyp för The Furnshop

Svar från The Furnshop

Hi Andy,

Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.

Please note that you asked us to cancel the the order when it had already been dispatched by our supplier. Yours was a Direct Home Delivery which is carried out by suppliers on behalf of retailers to save time. We immediately asked ourt supplier to get their couriers to return your order to them and they obliged. The courier company tried getting touch with you and left voicemails before our supplier could inform them about the cancellation of your order.

As discussed over the phone yesterday, the refund will be processed as agreed.

If there are any further concerns or if we can be of any assistance, please do not hesitate to reach out to us on customerservice@thefurnshop.co.uk. We remain committed to ensuring your satisfaction and would welcome the opportunity to address any remaining issues.

Once again, we apologize for the inconvenience caused.

Regards,
TFS MANAGEMENT

Betygsatt 5 av 5 stjärnor

Great product and service

The company were very helpful in answering my questions before purchasing so that I was confident that the chairs would be exactly what I wanted. Delivery was timely. Overall extremely satisfied with everything.

19 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Purchasing expensive furniture online?

It is always a concern purchasing an expensive piece of furniture online, but I have to say I was really pleased with the service I received and blown away with the quality of the product. Thanks!

19 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service, great product

Well made product, good communication and really appreciated the two man delivery service to the room. Will definitely shop here again. Also knowing it is a family business gives me extra comfort.

18 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding quality and Service

We were delighted with the quality of the sideboard and it was excellent value for money. Customer service is excellent all the way through. Timing of delivery was as promised on ordering and everyone treated us as VIP’s
We look forward to dealing with this company again. They are truly amazing and really stand out from their competitors.Thank you team!

18 april 2024
Betygsatt 5 av 5 stjärnor

Excellent chairs

We ordered some chairs, they arrived within the advised time frame, delivery people were very helpful and we loved the chairs, they are exactly what we hoped for. Will definitely use the furnshop in the future

12 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy and hassle free…even with an exchange needed!

This has been such an easy hassle free company to deal with! Ordered 8x dining chairs and needed a replacement due to one being faulty. Such an easy exchange process, chairs swapped over when replacement was delivered. The couriers even wanted to put the chair together to check it was satisfactory.
Super service and great to deal with over email/phone.
Thank you!

25 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent communication

Excellent communication. Company rings to let you know your delivery date and again once item received to guarantee customer satisfaction. Item arrived intact and pleased with the product. Will look at this company again for further purchases.

10 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Issues with contacting them, otherwise helpful.

Had an issue with my order, and trouble contacting them as the opening times under the 'call us' heading are listed as 9-6, however the lines close at 5. Was called back after my initial review by Roy, who dealt with my issues over the phone. Was offered a discount for the trouble but opted for a refund (I had already made alternative arrangements elsewhere due to time constraints on my end). They were happy to facilitate this. The whole thing was dealt with within 3 working days and Roy offered various options to make things right.

5 april 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Console table

Searched online for a particular table I had seen elsewhere.
Found it at a very good price at The Furniture Shop. Took some time to arrive which I expected but was kept up to date regularly by Customer services.
now delivered and I am very pleased with all aspects of their service.
Thank you

5 april 2024
Omdöme utan inbjudan

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