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The Fish Society Omdömen 

978
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer

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Betygsatt 5 av 5 stjärnor

DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer

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Betygsatt 4 av 5 stjärnor

Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer

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Betygsatt 1 av 5 stjärnor

CANCELLATION OF MEMBERSHIP - FISH SOCIETY Have been trying to cancel this since July. Tried to get Bank to cancel it. Because it isn't a Direct Debit, they can't do anything. Have written t... Se mer

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Företagsinformation

  1. Fiskaffär
  2. också i
  3. Butik med frysta livsmedel
  4. Tillverkare av frysta livsmedel

Skrivet av företaget

The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

978 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 63 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(978)

611 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I am very happy to say that they were…

I am very happy to say that they were very professional regarding my first delivery, which had an issue due to an address error; however, a replacement shipment was sent to my address.
Definitely I'll be ordered more delivery with them.
High recommended honestly.

10 juli 2026
Betygsatt 5 av 5 stjärnor

Great fresh fish

Lovely fish, very fresh. It reminds me of the quality i used to get in Hong Kong, sadly the UK is not as good at getting fresh fish to the consumer despite us being an island. However The Fish Society manages it so well worth the little extra you pay. I'm convinced if all fish was as fresh we would eat more fish in the UK. Buy with confidence.

10 juli 2026
Betygsatt 4 av 5 stjärnor

four stars as a couple of products were disappointing

I have ordered from Fish Society several times, and mostly have been impressed by the quality. I have given 4 stars because 3 products failed to impress. the premium scampi, raw and battered are expensive and really are bot good. Mushy and actually not nice to eat. Where as the cheaper breaded scampi is amazing. the fish pie is again not pleasant to eat, Watery sauce, which makes the potato topping sloppy, and fish mixture is poor quality. I will buy from the Fish Society again, because there are other good quality products. i highly recommend the breaded scampi. The XXL prawns are really good, and the Lobster tailsd very good value

6 juli 2026
Betygsatt 3 av 5 stjärnor

average

On average, it's okay, but for the price I paid, I expected better quality. The worst were mussels (really small and not too much to eat, also not cleaned well)

4 juli 2026
Logotyp för The Fish Society

Svar från The Fish Society

Thank you for sharing your feedback. While we're glad your overall experience was okay, we are deeply sorry that the quality didn't meet the high standards you expected for the price you paid—especially regarding the mussels.

We take prep work and grading very seriously, so I am passing your feedback directly to our Operations team to review our current mussel stock and cleaning procedures.

Thank you for bringing this to our attention. Your feedback helps us maintain the quality our customers expect, and we hope the rest of your order was enjoyable!

- The Fish Society

Betygsatt 2 av 5 stjärnor

The plaice fillets were smaller than a…

The plaice fillets were smaller than a woman’s hand with virtually no flesh on the five items in the pack.
Other fish ordered look OK. Packaging and delivery was very good.

6 juli 2026
Logotyp för The Fish Society

Svar från The Fish Society

Thank you for sharing your feedback with us! We are delighted to hear that your delivery went smoothly, that the packaging hit the mark, and the rest of your fish products you ordered look great.

However, we are so sorry that the plaice fillets were a disappointment. Plaice can naturally vary in size, but receiving thin fillets with very little flesh is certainly not the premium, satisfying meal you expected from us. You deserve generous cuts every time you order.

We take sizing consistency seriously, so I have passed your comments directly to our Operations team to review the batch sizing of our plaice.

Thank you again for your honest review. We hope you thoroughly enjoy the rest of your order!

-The Fish Society

Betygsatt 1 av 5 stjärnor

Received on time but fish defrosted

Received on time but fish defrosted
Asked to contact customer services and they kindly offered a replacement or refund I chose refund and because I froze the fish on receiving them and were still cold to the touch would be safe to freeze and eat which they are. Excellent after service would use again.

6 juli 2026
Logotyp för The Fish Society

Svar från The Fish Society

Thank you for reaching out, and I am so sorry to hear that your fish arrived defrosted! We take food quality and safety very seriously, and this is certainly not the standard experience we want you to have.

We would like to correct this for you - Please get in contact with our customer service team who will be happy to assist your further.

We look look forward to hearing from you.

-The Fish Society

Betygsatt 1 av 5 stjärnor

Avoid this Company

On 30th June 2026 I received two 500g packs of Wild Prawns from The Fish Society. but on opening them I was very unhappy to see the BBE date was July 2026 - with a Freezing date of December 2023. This means the prawns have been frozen for two and a half years - and must be eaten within the next 30 days. The very maximum boxed frozen prawns should be kept for is 18 months, and it is accepted that they will degrade considerably during that time. These have been kept frozen for a whole year longer than that, which means they will be seriously degraded, and the whole kilo of prawns must be eaten within 30 days otherwise they will not be fit for consumption.

I immediately emailed the Company with my complaint to give them the opportunity to address the problem, but a week later they have not even acknowledge my email. It would appear the Company is very happy to supply expensive seafood that is borderline rotten. As a customer ordering online one is unable to see the freezing date prior to purchase therefore I would strongly suggest, if you want frozen fish of an acceptable quality, you should avoid this Company.

30 juni 2026
Omdöme utan inbjudan
Logotyp för The Fish Society

Svar från The Fish Society

First and foremost, we want to sincerely apologise for the delay in responding to your original email. Taking a week to reply is completely unacceptable on our part, and I understand why you feel let down by our service.

I also completely understand your disappointment regarding the Best Before date and freezing date on your Wild Prawns. You deserve premium seafood that meets the highest standards for both freshness and shelf life.

We are using your feedback to review our inventory controls and ensure stock with short BBE dates is monitored far more closely moving forward.

We would like to correct this for you - Please do get in contact with our customer service team at the customerteam@thefishsociety.co.uk
who will be happy to assist your further.

We look look forward to hearing from you.

-The Fish Society

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