TheDrinkShop Omdömen 3 853

Avoid Avoid Avoid! went in to administration in Jan. They take orders and just don't dispatch the items.

I ordered a few items from The Drink Shop. They arrived on time but unfortunately one of the flavour bottles was wrong. Contacted the customer service by email with the photo of the wrong item and they straight away sent the right one. Excelent costumer care and ngood prices too.

Placed an order on the 24th December for an item they knew wasn’t in stock, went bust and refusing to refund me £200

They’ve gone bust leaving me £200 out of pocket on an order at end Nov; they took the money knowing they did not have the item in stock

No attempted delivery made due to the item being damaged within the courier system.

Emailed to hopefully resolve me getting a replacement, no reply.

Luckily had paid by PayPal, so managed to claim my money back.

To this day, still no response.

Ordered two items to be delivered as gifts - both ordered eleven days before Christmas, with a selected delivery date of the 23rd Dec. Neither had been delivered by close of play on the 23rd, and by then TheDrinkShop had closed for four days (kinda wierd in the e-commerce world). Their first response was “they will be delivered today”, then after a push they apologised as they had clearly missed delivery date. They haven’t even responded to my last email to them.

Little to no point in trusting these individuals with another order - you can buy the same items from plenty of other retailers. I’ve spent hundreds of pounds with the over the years but that counts for very little.

Only used twice now but each time the experience was absolutely outstanding!! Seamless ordering and very prompt delivery. No issues - where others frequently fail, DHL has found the address each time. Cannot praise this service enough!

Excellent Company, have only used twice so far, but both orders were dispatched very promptly and arrived within 3 days of order. Very impressed will certainly be using more regularly.

Communication from customer service team has been great and very prompt over email and via phone regarding the status of my order. It arrived in perfect condition very well packed.

I have sent a few email only received one item of my order , can not get a reply
Order #5616
This was a Xmas gift ordered 8th December

I ordered wine through Amazon and the seller was TheDrinkShop. Ordered in plenty of time for Christmas and it still has not arrived. It says on my order it was collected by courier (DHL) on 6th December. DHL say they have not collected this and to contact the seller so someone is not telling the truth. I have contacted TheDrinkShop twice but have not yet had the courtesy of a response. I will definitely not be ordering from them again.

In November, purchased a five pack of pre-mixed Campari and Soda. Had one at the time - popped the rest in the fridge. Six weeks later, I noticed that one of them had changed from bright red to bright yellow.

Messaged The Drink Shop to see if they were aware of any issues or had any advice. Their response: "It maybe where they have been stored - we have not had any other customers inform us of any issues. If you try it and it doesn't taste right then don't drink it". Not impressed.

I contacted Campari directly who put me in touch with their UK PR Company (3 Monkeys Zeno) and they've been absolutely brilliant. Helpful and knowledgeable and were more than happy to replace the unusual coloured bottle (with some spares too).

I won't be using The Drink Shop again but I will definitely continue to drink Campari!

Fantastic service! Found a wine I like at a restaurant and ordered from this web-site while still having lunch. Very good communication and fast delivery (48 hours). Extremely well packed. Very professional company. Thank you.

Exceptional service. Second year I have placed my Christmas order of Sloe Gin (Gordons of course!!). Fast reliable delivery and the option to choose delivery date. Well packed. Great selection and discounts for those in the trade.

I ordered several soft drinks cases, which were all in glass bottles, plus a bottle of brandy. The box was understandably really heavy and had clearly been dropped in transit. Although there was plenty of protective packaging, one bottle had smashed, and a couple of other bottles were damaged so had leaked. I emailed the company some photos of the damage and they replied to me within a couple of hours. They were very apologetic and immediately offered to refund the cost of the damaged bottles, the postage cost plus another £10, which I accepted. Can't fault the customer service, will definitely use again.

We purchased 6 kegs for our blade and 1 was faulty, we tried to report to their customer service but received such poor service i would never purchase again. No reply to our emails. DO NOT BUT FROM THEM>

One of the glasses I ordered was damaged and the box it came in was in very bad condition which was disappointing due to them being a gift. However the complaints team dealt with my issue very quickly and efficiently and have sent a replacement glass to a new address without even pressuring me for photographs of the items.

these ladies are wonderful. easy to communicate with. they produced a special pickle ball shirt for me.

BEST PRODUCTS, BEST PRICE, BEST CUSTOMER SERVICES & SHUPER DUPER 24H FAST DELIVERY WITH A PROPER COURIER...........WHAT ELSE? :) :)

Ordered a bottle, website stated 3 left at the time I placed the order, the order was confirmed, to be subsequently told (too late for Mother’s Day delivery) that they were out of stock. Simply not good enough. Mother’s Day ruined.