The Chocolate Smiths Omdömen 1 151

TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

What an absolute delight! The Chocolate Smiths not only make the most incredible chocolate bars, they deliver an entire experience! It is clear that this beautiful little business is run with passion... Se mer

Betygsatt 5 av 5 stjärnor

Love ordering from the chocolate smiths. The chocolate is next level. Its expensive dont get me wrong but when you have it, it all makes sense. As soon as you open the package its a whole experience.... Se mer

Betygsatt 2 av 5 stjärnor

I decided to try this chocolate for the first time, I must say I am very disappointed with it, I bought the salted caramel brownie and the biscuit tin. The biscuit one has not much taste and not muc... Se mer

Betygsatt 5 av 5 stjärnor

The chocolate smith’s chocolate is by far my favourite. The quality is amazing. The taste is sensational. I don’t mind paying a bit more for handcrafted chocolate. Yes it takes about 2 weeks to shi... Se mer

Företaget har svarat

Företagsinformation

  1. Livsmedelsproducent

Skrivet av företaget

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Betygsatt 5 av 5 stjärnor

Best chocolate I’ve ever tasted! ⭐️⭐️⭐️⭐️⭐️

What an absolute delight! The Chocolate Smiths not only make the most incredible chocolate bars, they deliver an entire experience! It is clear that this beautiful little business is run with passion and joy, which is passed on to customers through new, exciting recipes and gorgeously designed packaging. I made my first purchase two weeks ago…and I’ve just ordered a third! (Couldn’t resist the new bars in the Friday re-stock!). The Golden Caramel Bizarre Bar is my favourite so far and can’t wait to try The Savvy Baker collaboration bar. I know I won’t be disappointed ⭐️⭐️⭐️⭐️⭐️

1 maj 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Not much taste, just sweet and bland

I decided to try this chocolate for the first time, I must say I am very disappointed with it, I bought the salted caramel brownie and the biscuit tin.
The biscuit one has not much taste and not much in the way of biscuit pieces, I can honestly say all I get is overwhelming sweet taste, the brownie is a little better, but again just to much sugar.
I really don't think it's worth the money, and I would not buy again.

8 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Gold chocolate bar is the one!

I've had both chocolate bars and easter eggs from the Chocolate Smiths and the quality is just unbelievable! I have just tried the gold chocolate bar and it's the best chocolate bar I've ever tasted! Can't recommend enough!

8 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I have a problem

Love ordering from the chocolate smiths. The chocolate is next level. Its expensive dont get me wrong but when you have it, it all makes sense. As soon as you open the package its a whole experience. They have thought of it all, everything is wrapped in quality materials and packaging. I have made an embarrasing amount of orders already and I dont think ill stop

10 april 2026
Betygsatt 5 av 5 stjärnor

The chocolate smith’s chocolate is by Alisha

The chocolate smith’s chocolate is by far my favourite. The quality is amazing. The taste is sensational.
I don’t mind paying a bit more for handcrafted chocolate. Yes it takes about 2 weeks to ship and that just shows how much time goes in to making the bars I am yet to be disappointed.
I am not vocal publicly about what I like and don’t like. I make the exception for the chocolate smiths because I just enjoy it that much. They say money can’t buy happiness, but it can buy these bars and that makes me happy.

3 april 2026
Logotyp för The Chocolate Smiths

Svar från The Chocolate Smiths

Thank you so much for such an incredible review 😊

Your support and understanding genuinely mean the world to us. We put so much care into every single bar, so hearing that you feel the quality and effort behind them is incredibly special. 🍫✨

And we absolutely love that last line — we might have to borrow that one! 😄

Betygsatt 2 av 5 stjärnor

Arrived damaged

I didn’t taste the chocolate (it looked delicious).
I ordered internationally.
The product arrived completely sealed on the outside. Not airport resealed after inspection.
My caramel bar was not wrapped properly. The label and foil weren’t folded tightly around the chocolate bar.
It was cracked and oozing out.
My biggest mistake is I didn’t photograph it. I disposed of it as being a food item, looked risky to consume.
Then decided to let the company know. They didn’t offer to replace. I understand without a photo, but I’m truthful and would have preferred a replacement.
Their inner box packaging is fun and made me smile.
Good shipping time, customer service for complaints is poor.

7 april 2026
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Svar från The Chocolate Smiths

Thank you for taking the time to share your feedback 😊

We’re really sorry to hear about your experience, especially after ordering internationally. We completely understand your concerns regarding the condition the bar arrived in, and we’re sorry it left you feeling unable to enjoy the product safely.

As a small business, we do normally require photographs for transit damage claims so we can investigate properly with both packaging and shipping, but we do appreciate your honesty and understand your disappointment in this situation.

We’re glad the packaging and shipping speed brought at least some positives to the experience, though we’re sorry we fell short on this occasion. 🍫

Betygsatt 5 av 5 stjärnor

Lovely chocolate

Delicious chocolate as always ,nice packaging too!

7 april 2026
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Svar från The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed it — and lovely to hear you liked the packaging too! 🍫✨

Betygsatt 5 av 5 stjärnor

Every experience from the Chocolate…

Every experience from the Chocolate Smiths is a sensation and triumph. They are yet to disappoint!

7 april 2026
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Svar från The Chocolate Smiths

Thank you so much! 😊 We’re delighted you enjoyed it — and lovely to hear you liked the packaging too! 🍫✨

Betygsatt 3 av 5 stjärnor

All Top Show

Like many other reviewers, I received a box with chocolate with a best before date of 2 days. Like others, I’d waited 3 weeks for delivery. This is not acceptable.
The manufacturer has to accept that when you charge a premium price, customers have every right to expect a premium product - and that includes the product and packaging. My cheap cardboard box fell apart after removal from the outer box. Bars of chocolate had wrappers which were put on upside down.
Truly a case of you can’t judge a book by its cover - it looks premium, but is far from being premium.

25 april 2026
Omdöme utan inbjudan
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Svar från The Chocolate Smiths

Thank you for your feedback 😊

We’re really sorry to hear you were disappointed with your experience. Some of our bars, particularly those containing fresh cream ganache, naturally have shorter best before dates due to the fresh ingredients used and the fact they are handmade in small batches. The bars can also be frozen for up to three months if needed.

We do appreciate your comments regarding the packaging and presentation as well, and we’re sorry it didn’t meet your expectations on this occasion. 🍫

Betygsatt 3 av 5 stjärnor

I purchased the coffee and stroopwafel

I purchased the coffee and stroopwafel. To be honest I was disappointed in this bar. Every other I’ve tried have been really tasty. Filling scrumptious. This was bland and lacked crunch of the stroopwafel. Wouldn’t purchase again. Chocolate excellent.

4 april 2026
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Svar från The Chocolate Smiths

Thank you for your feedback 😊

We’re really sorry to hear this one wasn’t a favourite for you, though we’re glad you still enjoyed the chocolate itself. Stroopwafels are traditionally more chewy than crunchy, but we completely understand that the texture may not have been what you were expecting. 🍫☕

Betygsatt 5 av 5 stjärnor

Best chocolate I've ever had

The golden caramel bizarre bar was so delicious! I would buy it all the time if I could. For the price it is definitely worth it for a treat!

3 april 2026
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Svar från The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Golden Caramel Bizarre Bar — and we completely understand wanting it all the time! 😄🍫✨

So glad you felt it was worth it as a special treat.

Betygsatt 5 av 5 stjärnor

Because The Chocolate Smiths are worth it!

I've been buying chocolate from the Chocolate Smiths since 2021, it just gets better year on year. It is the ultimate treat, so tasty, so different, so worth it!

3 april 2026
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Svar från The Chocolate Smiths

Thank you so much for all your support since 2021 😊 That really means the world to us!

We’re absolutely delighted you’ve enjoyed seeing everything evolve over the years — and that it still feels like the ultimate treat. 🍫✨

Betygsatt 5 av 5 stjärnor

Exceptional quality

I've tried several Chocolate Smiths bars and I haven't come across one I dislike. The chocolate is exceptional and you can tell it's good quality by the 'snap' it makes when you break it. Can't wait to keep trying the new creations in future 🤎

3 april 2026
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Svar från The Chocolate Smiths

Thank you so much for such a lovely review! 😊 We’re absolutely delighted you’ve enjoyed every bar so far — and we love that you noticed the snap too! 🍫✨

We can’t wait for you to try the future creations as well. 🤎

Betygsatt 5 av 5 stjärnor

Cherry Bakewell hit the spot!

This time I chose the cherry bakewell and it was just so good.
What I find remarkable is that it wasn't sickly sweet. But it hit the spot!
I just couldn't bring myself to share it...

3 april 2026
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Svar från The Chocolate Smiths

Thank you so much! 😊 We’re delighted you loved the Cherry Bakewell — and we completely agree, sometimes a good bar is just too good to share! 😄🍒🍫✨

Betygsatt 5 av 5 stjärnor

Don't dilly dally, just buy it!

It's just the best tasting chocolate ever! And the packaging on all the products is just brilliant, you know you are about to eat something special!

3 april 2026
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Svar från The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you love both the chocolate and the packaging — we always want it to feel like opening something really special. 🍫✨

Betygsatt 5 av 5 stjärnor

Great chocolate

Great chocolate, easy ordering.
Delivery is usually quick, given the chocolate is freshly made, all-round great service.

3 april 2026
Logotyp för The Chocolate Smiths

Svar från The Chocolate Smiths

Thank you so much! 😊 We’re delighted you’ve enjoyed the chocolate and the overall service — and we really appreciate your understanding that everything is freshly handmade. 🍫✨

Betygsatt 5 av 5 stjärnor

Shop opening day!

Had such a great time at the opening day! Loads of samples, free ice cream, plus fun extras like singers and caricatures. The shop looks amazing and it was really cool seeing the chocolatiers making everything. Such a lovely atmosphere, will definitely be back!

25 april 2026
Omdöme utan inbjudan
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Svar från The Chocolate Smiths

Thank you so much! 😊 We’re absolutely delighted you had such a great time at the opening day — it was an amazing atmosphere, wasn't it!

So glad you enjoyed the samples, the extras and getting to see everything being made — we can’t wait to welcome you back again! 🍫✨

Betygsatt 4 av 5 stjärnor

This company make fantastic products…

This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items.
My only reason for not being totally satisfied on this occasion was that one item was lacking one of the main items (stroopwaffle) which is pretty much the star of the show in the piece. I have ordered the same item before so know it was 💯 lacking. A little disappointing but only on this occasion.

8 mars 2026
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Svar från The Chocolate Smiths

Thank you so much for your lovely feedback 😊

We’re delighted you enjoy our products and packaging — that really means a lot to our team. We’re sorry to hear that your Coffee and Stroopwafel Bar was missing a key element, especially as you’ve had it before and know what to expect — we completely understand how disappointing that must have been.

We really appreciate you bringing this to our attention. 🍫✨

Betygsatt 5 av 5 stjärnor

OMG there is no words good enough to…

OMG there is no words good enough to describe this mouth watering chocolate.. it’s really not for sharing… I’m totally addicted to it,, my dark choc Easter egg was so so good.. I had to hide it so the husband didn’t find it… awaiting my next purchases ❤️❤️❤️❤️

28 mars 2026
Omdöme utan inbjudan
Logotyp för The Chocolate Smiths

Svar från The Chocolate Smiths

Thank you so much! 😊 We absolutely love this — sounds like it didn’t stand a chance! 😄🍫✨

So glad you enjoyed the dark chocolate egg… and we won’t tell your husband! 🤫❤️

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