The Children's Furniture Company Omdömen 

If I could give 0 stars I would.
Absolutely shocking.
Do not use.
This company is currently committing fraudulent activity with lots of innocent people.

I ordered the 3 piece "Princess bedroom set", an additional trundle bed and a bedside table on 25 March 2024. The estimated delivery date was between 10-12 weeks. After 12 weeks the furniture had still not been delivered and I had received no update from the company. When I emailed them, I was informed that there were further delays of 10-12 weeks. I requested a refund as I could not wait this long (an aggregate of 6 months in total). I was told the refund would be processed within 10-15 working days. I chased after 16 working days and was told "Rest assured we have marked your refund as a priority to ensure it is actioned within the next 5-7 working days.". It has now been a further 8 working days (24 in total) and I have still not received my refund and my last two emails have gone unanswered, even though they are sitting on a substantial amount of my money and there is no reason why a refund should ever take this long to process, or require the customer to be constantly following-up. It feels as though they are doing everything they can to delay returning my money so that they can hold it in their bank account for as long as possible accruing interest.

Ordered a bedside cabinet in October 2023. Chased after 10 weeks to be told there were delays and would be another 10-12 weeks. Chased again after those further 10 weeks and told again more delays and had option to cancel. Confirmed to do a refund on 1st April. Had to chase for the refund several times. Told it was sent on 29th April and told it would be days for processing. Chased numerous times since. Have checked with my bank who confirmed that no receipt of payment.
It looks like wrong expiry date has been used to refund on original credit card. Still chasing via email as phone number on website just rings and going to answering service.

Order number: WEB39034

DO NOT ORDER FROM THIS COMPANY! I ordered a wardrobe that came damaged!! They offered a refund which I have never received!! I am still chasing now when I purchased the wardrobe in November 2023! CUSTOMER SERVICES IS NON EXISTENT!

DON'T EVEN THINK ABOUT ORDERING FROM THIS COMPANY.

We never got all of the items we ordered, and the customer service side of this company is non-existent.

It's cheaper because they purchase shipping containers of products which is why you might end up waiting months, and if anything goes wrong they just don't want to know.

You've been warned, and i hope this might stop customers being dupped.

We have the snowy single bed which I bought for the spare room. Does the job was easy to put up and extremely good quality. All bolts and screw are decent and should last a long while.
Would buy again

DO NOT USE THIS COMPANY.
I purchased two beds on 20th November 2023, they claimed they had factory delays, I received one bed 5 months later and requested a refund of £257.14 for the second bed as they said it would take a further 4 weeks to deliver, it is now 8th May 2024 and after several emails, with no reply,I still haven't received my refund.
Looking on the website, the beds are still being sold, advertising on sale.

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I placed an order in September 2023.
I never recieved my items after 16 weeks therefore requested a refund. It's now April 2024 and still awaiting for a refund of £509.15.
There is no telephone number and so only rely on a reply via email.
Unsure where to turn.
Would not recommend ordering from this company

Waited 4 months for delivery and still no bed! Was told to wait another 4 months or offered refund, now I have waited 1 month for my money back! I think this is the worst company I have ever dealt with, my child has been left without a bed 5 months. I have told them I need my money to buy another! Asked fir something temp. They have done nothing. I am deaf and can't call them. And emails don't always get responce. Still no money or a bed. Update another month has passed and still no bed or refund from this company so its 5 months now. They ignore my emails.last email from them stated my refund would be 10 working days 1 month ago. And as this company responded here! I have emailed many time with no response! What a big joke of a company. Think a layer needs involved now!

1. Took weeks to arrive
2. Had to follow up several times to get a delivery date
3. Arrived broken
4. Despite sending photos on the day showing the broken wardrobe the company have said that it is our fault and are refusing a refund.

I ordered a childrens bed with pop up trundle. I received the bed and mattress but I have been waiting for now 10 months for the trundle bed to be delivered. The customer service is appalling. You can only speak via email, and the responses are vague and unhelpful. They are still advertising the product with an 8-10 week delivery time on their website, so do not believe this. It is a shame because the bed we received was of decent quality - but we only bought this bed due to the trundle bed which we haven't received.

Have waited 2 years for rest of my order, gotvthe desk no sign of drawers or bedside cabinet! Asked for refund still waiting...asked again...Still waiting. Have forwarded all emails to BBC.

No Refund received - Don't trust them:

No refund was received and no response from the customer care team either. Cheaters, thieves...Please don't trust it.

This is the last response from the customer care team after that no response yet followed up many times with them no luck.

Order #WEB38580
Amount £323.19

Support 4 (The Children's Furniture Company)

Jan 23, 2024, 10:25 GMT

Hi Mahesh

Thank you for your email.

Our accounts team have got back to us regarding this and informed that your refund was processed back onto the original card rather than through the bank details provided.

As the refund has been done from our end on 14/12/23, they have advised that you should first contact your old card provider with details in order to locate the refund and have it redirected to the account of your choice.

If you have any issues with this please let us know.

Kind regards
TCFC

Very happy with my purchase

Absolute crooks! I placed an order, they kept giving different excuses for the constant delays, they eventually cancelled my order and a year later I still haven't received my refund! They kept telling me to contact Klarna as that is where they refunded my money when I made payment directly to them with a debit card.

There are no contact details for their finance team, customer service say they cant locate your account despite providing details of the payment.

Despite whatever response they make to this comment, no one from customer care will contact me and they will make zero effort to return my funds, how this company is allowed to trade is beyond me!

THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Update - this is the ridiculous response you get, the customer service do nothing and tell you to contact your bank to persue a refund.
******************
We are sorry to hear you still have not received your refund. We at the customer services department only deal with general queries related to your order, we unfortunately do not handle anything to do with the finances related to orders. We advise you to speak to your payment provider and it may be that you have to raise a refund claim.

Our external account team manages our refunds, payments and finances and they work alongside all the major payment providers. They manage all refund queries once flagged by the payment provider you used to complete your transaction.
********************

Great product and delivered faster than expected.

I placed an order in April 2023 for 7 items at over a thousand pounds total. A year later, The Children's Furniture Company has been able to deliver only one of them while keeping my money.

It started when three months after ordering I did not receive as much as a delivery date. I emailed them and was told that they're having delays from their supplier, and that it will arrive in the next delivery in another 3 months. I waited patiently, but when I heard nothing again the same story repeated. During this half year, the only communication I ever received was in response to my inquiries, and each time I was promised again that if I just waited a few more weeks I'd eventually receive my order.

Finally, in January 2024 and 6 months past the original estimated delivery date, I'd had enough and requested a refund. They of course agreed to process it immediately, except a month later there was nothing in my account. When asked, they said they only just processed the refund a couple of days earlier and that I can expect it by the end of the week. It's now a week later, and as you can probably guess, they still have my money.

I would not advise ordering from this business. Order fulfilment is one thing, but an inability to issue refunds is usually a sign of a collapsing business.

AVOID!
I placed an order last July 2023 with a 10-12 week lead time. I had to chase after this period only to be told it will be another 10-12 weeks. At the start of 2024 I requested a refund and despite going back and forth via email which is their only point of contact I still haven't received my money back.
These guys are a joke. They must be running a form of Ponzi scheme whereby new orders provide funds to fulfil old orders as there is no other explanation for not receiving a refund within 8 weeks in the digital age.

EDIT:
It's a week since the company's response below and naturally I haven't heard anything. This is because the company my funds were sent to called in the administrators a month after my order was placed.

CAPHAN Trading Limited as the Children's Furniture Company run by Paul Ian Hanson is in administration, take a look on gov.uk website.

AVOID AVOID AVOID

terrible customer service no phone number and emails not answered too often, cancelled ordered after several weeks delay with no info, now waiting 6 weeks and no refund still, now applying for a CCJ to obtain money, beware potentially going insolvent

They cancelled our order after saying delayed and further delayed but never returned the money and this was a year ago now. Any advice on how to get our money refunded as their customer service team shut us down every time by email?