If you want excellent service read below. I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She... Se mer
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Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly... Se mer
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Furniture was fabulous. Quality better than expected. Delivery less than fabulous. We’re told that we would be advised of delivery time. This didn’t happen. We were out when pallet arrived (were calle... Se mer
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No problems ordered furniture I wanted was notified re delivery date.The transport company phoned day before delivery to confirm time slot & arrived on time.Driver was very helpful friendly & pleasant... Se mer
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Företagsinformation
Skrivet av företaget
Thats Furniture was founded in 2021 with the simple aim of making stylish furniture affordable for everyone. We believe that good design doesn't have to cost a fortune, and our furniture is proof of that. We understand that everyone's style is different, which is why we offer a range of furniture to suit all tastes and our team is always on hand to help you choose the right piece for your home. Our collections include everything from sofas and armchairs to coffee tables and sideboards, all designed with style and comfort in mind. And because we work directly with the manufacturers, we're able to keep our prices low without compromising on quality. What's more, we offer fast and free shipping on all products directly from our centrally located warehouse in Birmingham, with next day delivery available on many products at checkout. And if you're not completely satisfied with your purchase, we offer a no quibble 30 day returns policy for your peace of mind. So whether you're looking for a new sofa for your living room or a bedroom set for your guest room, you're sure to find something you love at Thats Furniture.
Kontaktuppgifter
10 Dudley Road, Oldbury, B69 3DN, Birmingham, Storbritannien
- 0121 667 2755
- customerservice@thatsfurniture.co.uk
- www.thatsfurniture.co.uk
4,6
Utmärkt
249 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Great quality
Easy ordering. Best price for this table which is sold by multiple retailers. Speedy, free delivery. Great communication regarding delivery and item delivered on time by friendly drivers. Very positive experience and the table is very good quality
23 augusti 2024
Svar från Thats Furniture
Hi Susan,
We are so happy that you took the time to place an order with That's Furniture and that you are happy with the service that you received, the positive feedback is very much appreciated.
We hope to have you shop with us again soon.
Kind Regards
Helen
That's Furniture
Svar från Thats Furniture
Hi Julie!
Thank you for the 5* review.
We're very pleased to hear that you are happy with everything.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Helen
Customer Services
Top notch quality
I rarely buy online as I like to see before I buy. Took a chance on this table as I wanted something very specific. Honestly couldn't be happier.
Very heavy, top-notch quality. A modern classic. Love it!
12 augusti 2024
Svar från Thats Furniture
Hi Christine!
Thank you so much for your kind words.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Service Team
Furniture was fabulous - delivery poor
Furniture was fabulous. Quality better than expected. Delivery less than fabulous. We’re told that we would be advised of delivery time. This didn’t happen. We were out when pallet arrived (were called when delivery van was at our house)- it was left on a public footpath. Very disappointing.
2 augusti 2024
Svar från Thats Furniture
Hi Kerry,
Thank you so much for your review,
I am sorry that this has been a frustrating experience regarding the delivery, unfortunately like many others we use external carriers and are at the mercy of them arranging and completing deliveries. We will pass this feed back on to the carrier for investigation and sincerely apologise for any inconvenience that his may have caused.
Kind Regards
Liz
Customer Service Team
incorrect advertising
i believed we bought a 165cm round table to seat 8 people and a 150cm table was delivered (150cm was mentioned in the product description but 165 cm was mentioned for an 8 seater table). The 150cm table does not seat 8 people , but is good for 6 .
However , the quality of the set is good and the cover is great .
31 juli 2024
Svar från Thats Furniture
Thank you for your feedback Mr Oshea,
The 8-seater Arizona Set is listed with the dimensions of 155cm, this is advised in the actual product description and again bullet-pointed in the main features. However, we accept the data was incorrect within the product specifics which was a typing error and has since been rectified.
The pictures of the set show all 8 chairs around the 155cm table also, we have never stocked anything bigger than 155cm.
We would have been happy to clarify any misunderstanding regarding dimensions had this been brought to our attention before ordering.
Due to the table being the biggest we stock we are unable to supply the additional 10cm you are requesting but have offered a collection and full refund to which as yet we have received no response. This offer would only be open for the first 30 days and only for unused products repackaged suitably.
We do apologise for the initial typing error which has been now rectified, please let us know if you would like us to arrange a collection or if we can be of any further assistance
Julie Oakes
Customer Services
Gorgeous furniture
Delivery was on time and came as stated. Furniture was as it looked on website . Beautiful.
8 juli 2024
Svar från Thats Furniture
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Svar från Thats Furniture
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Product was good
Product was good . Umbrella not such good quality as no ties to use to secure when folded down.
Did not receive any confirmation or phone call from courier but luckily I was home .
19 juni 2024
Svar från Thats Furniture
Hello Lesley
Thank you for your review.
Everything included with the set is listed in the item description, I am sorry that our supplier does not make the parasol with a fastening, however feedback from our other customers says it is easy to store when not in use.
I am so sorry to hear that you have had a disappointing experience with the third party carrier.
I can see that at the point of dispatch we sent a message via SMS to advise you of the details including dispatch date and delivery service on 19/06/2024 09:01:35 with our contact details should you have needed further assistance.
We use external carriers and are at the mercy of them arranging and completing deliveries, please be assured I will pass the feedback on to the relevant department.
Many Thanks
Helen
Customer Services
Good quality Efficient Service
Great service on placing order, and furniture was delivered in 2 day. Very pleased with the quality of the furniture and service from start to finish. I would sincerely recommend Thatsfurniture for good quality furnitures.
30 juni 2024
Svar från Thats Furniture
Thank you for the 5* review.
We're pleased to hear that you are happy with your order and the service you received
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Liz
Customer Services Team
Delivery late
Delivery late. Cushions missing. Parts damaged.
When i called to discuss, the lady put the phone down in the middle of our conversation.
Still waiting for replacement for faulty parts.
22 maj 2024
Svar från Thats Furniture
Good Afternoon James
I apologise you are unhappy with your recent shopping experience with us, I have looked into this and listened to all calls and gone through all correspondence relating to your order.
I can see a call was made initially to us where you questioned the delivery date on a product and we advised that the delivery date would be w/c 24th however I believe this should have been explained as 24th onwards as the 24th was a Friday. You were also directed to Thats Furniture Website to take advantage of the 10% discount code.
I can see a further call was made to us on the 23rd May asking for information on the delivery of the goods as you had a function and needed it for that weekend. We use external carriers who we contract the orders for them to deliver. The goods were dispatched from us on the 23rd and booked in with the carrier for the 28th, unfortunately, due to the Bank Holiday this was the first available date with them. I appreciate this was after the date you needed the items and we are truly sorry for the delay and disappointment this caused.
It was on this call that voices were raised which I do appreciate the situation must have been frustrating, the agent was trying to assist but due to the date and the available options causing limitations she was not able to get the goods delivered to you by the weekend, she offered a refund which seemed to exasperate the heightened tension further and after a short while did disconnect the call due to feeling intimidated.
I can see the goods were delivered, but you had an issue with the Lazy Susan all correspondence of which has been done via email, and we have since exchanged twice for you, as well as replacing some missing cushions I can see the 2nd delivery of the Lazy Susan and the cushions are out for delivery today and I will request the team chase this up and come back to you via email with regards to an update.
If we can be of any further assistance in the meantime please let us know
Kind Regards
Julie
Great Customer Service
Really pleased with the patio set we purchased. What stands out the most is how good the customer service is. Would not hesitate to buy from That's Furniture again.
22 maj 2024
Svar från Thats Furniture
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Very pleased with tv unit
Very pleased with tv unit. Excellent communication and assistance from customer services. Would definitely recommend.
3 juni 2024
Svar från Thats Furniture
Thank you for the 5* review.
We're pleased to hear that you are happy with your order and the service you received
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Liz
Customer Services Team
Got a phone call detailing expected…
Got a phone call detailing expected delivery for my palletised purchase of a coffee table. Didn't realise it was so heavy but fortunately it was in three easily assembled pieces.
3 juni 2024
Svar från Thats Furniture
Hi Gordon
Thank you for the 5* review- we are delighted to hear you are happy with your purchase.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Garden Furniture
Very pleased with garden furniture,price and delivery. Would definitely recommend
22 maj 2024
Svar från Thats Furniture
Hello Susan
Thank you so much for your 5* review and for taking the time to share your experience with us.
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Services
Great Patio Dining Set
The patio dining set looks fab, really happy with it. And it was a great price compared to other Rattan sets we looked at. The delivery guy even brought it round to the back of the property for us and was very helpful.
23 maj 2024
Svar från Thats Furniture
Hi Robin
Thank you so much for your kind words and your 5* review.
We are really pleased to hear that you are happy with both our products and the service you received from us.
I will pass your message across to the delivery team, they will be delighted with the feedback!
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Quality garden furniture
Quality garden furniture, arrived on time. Very easy to do business with.
22 maj 2024
Svar från Thats Furniture
HI Tina,
We are so happy that you took the time to place an order with That's Furniture and that you are happy with the service that you received, the positive feedback is very much appreciated.
We hope to have you shop with us again soon.
Kind Regards
Helen
That's Furniture
Very quick efficient service
20 maj 2024
Svar från Thats Furniture
Hello Angela!
Thank you so much for your 5* review
We are delighted to hear that you are happy with our service
Kind Regards
Helen
Customer Services
Svar från Thats Furniture
Hi David!
Thank you so much for your 5* review,
If there is anything more we can do for you in the future please let us know.
Kind Regards
Helen
Customer Service Team
Friendly Service, Excellent Product
Excellent product, friendly company to deal with and very receptive to our needs as customers. prompt efficient delivery.
15 maj 2024
Svar från Thats Furniture
Hi Monty
Thank you so much for your kind words.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Service Team
Garden Furniture
Really Happy with our purchase, fast delivery and great comms. Would definitely recommend this site.
15 maj 2024
Svar från Thats Furniture
Thank you so much for your kind words and 5* review.
We are really pleased to hear that you are happy with your purchase and the service we provide.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
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