If you want excellent service read below. I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly... Se mer
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Furniture was fabulous. Quality better than expected. Delivery less than fabulous. We’re told that we would be advised of delivery time. This didn’t happen. We were out when pallet arrived (were calle... Se mer
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No problems ordered furniture I wanted was notified re delivery date.The transport company phoned day before delivery to confirm time slot & arrived on time.Driver was very helpful friendly & pleasant... Se mer
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Företagsinformation
Skrivet av företaget
Thats Furniture was founded in 2021 with the simple aim of making stylish furniture affordable for everyone. We believe that good design doesn't have to cost a fortune, and our furniture is proof of that. We understand that everyone's style is different, which is why we offer a range of furniture to suit all tastes and our team is always on hand to help you choose the right piece for your home. Our collections include everything from sofas and armchairs to coffee tables and sideboards, all designed with style and comfort in mind. And because we work directly with the manufacturers, we're able to keep our prices low without compromising on quality. What's more, we offer fast and free shipping on all products directly from our centrally located warehouse in Birmingham, with next day delivery available on many products at checkout. And if you're not completely satisfied with your purchase, we offer a no quibble 30 day returns policy for your peace of mind. So whether you're looking for a new sofa for your living room or a bedroom set for your guest room, you're sure to find something you love at Thats Furniture.
Kontaktuppgifter
10 Dudley Road, Oldbury, B69 3DN, Birmingham, Storbritannien
- 0121 667 2755
- customerservice@thatsfurniture.co.uk
- www.thatsfurniture.co.uk
4,6
Utmärkt
249 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A great service
It was very easy to order and extremely quick and efficient delivery and the chairs are exactly as described - great service thank you
12 februari 2024
Svar från Thats Furniture
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Svar från Thats Furniture
Thank you for the 5* review- we are delighted to hear you are happy with your purchase.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Nice piece of furniture
12 februari 2024
Svar från Thats Furniture
Hello,
We are so happy that you took the time to place an order with That's Furniture. The positive feedback is very much appreciated, We hope to be speaking to you again and we thank-you for your 5 star review
Kind Regards
Liz
That's Furniture
Good quality garden furniture
Good quality garden furniture at an attractive price.
Instructions easy to follow, if a little tricky at times when assembling the table. Using the allen key can be quite tiring on the fingers since the self tapping bolts take quite a bit of screwing in.
7 februari 2024
Svar från Thats Furniture
Hello Glyn,
Thank you so much for your 5* review and your kind words.
Customer satisfaction is important to us and we will pass the feedback regarding assembly across to the suppliers- If you do have any questions or queries in the future or you are looking at other products please don't hesitate to contact us.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Svar från Thats Furniture
Hi Huw!
Thank you for the 5* review- we are delighted to hear you are happy with your purchase.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Great furniture nothing else to say…
Great furniture nothing else to say apart from customer service fantastic !!!
31 januari 2024
Svar från Thats Furniture
Hi !
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Excellent service throughout
Excellent service throughout, had slight damage to one chair answered query straight away, delivery company excellent, very well packed
31 januari 2024
Svar från Thats Furniture
Hi Wendy
Thank you for your 5* review.
We are very pleased to hear that you are happy with your purchase and the service provided.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
Liz in customer service is very good
Liz in customer service is very good.
Product was easy to order on line and was delivered on time as arranged - no problems.
I'm happy with all aspects of my buying experience ☺️
30 januari 2024
Svar från Thats Furniture
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Svar från Thats Furniture
Hello Susan
We are so happy that you took the time to place an order with That's Furniture.
The positive feedback is very much appreciated and we thank-you for your 5 star review
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Delivery within 72 hours
Delivery within 72 hours. Product quality excellent Can recommend this company.
26 januari 2024
Svar från Thats Furniture
Hi There!
Thank you for the amazing review.
We're very pleased to hear that you are happy.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Helen
Customer Services
Very Good Service
Not ordered anything from this company before but the round glass dining table was exactly as described and is of high quality the delivery was fast and efficient will use That's Furniture again for sure
24 januari 2024
Svar från Thats Furniture
Hi Robert,
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Quick delivery nice and confortable
Quick delivery nice and confortable. And like funiture easy and reliable
11 januari 2024
Svar från Thats Furniture
Thank you so much for your review and for taking the time to share your experience with us.
Kind Regards
Liz
Customer Service Team
Excellent console table
Excellent console table. Good quality and the whole experience from placing the order to delivery was trouble free and extremely efficient. Would not hesitate to order again from this company.
22 januari 2024
Svar från Thats Furniture
Hi Karen,
Thank you so much for your kind words, I'm so glad your happy with your items and the service.
If there is anything more we can do for you please let us know.
Customer Service Team
Liz
Svar från Thats Furniture
Hello Ben
Thank you so much for your 5* review and for taking the time to share your experience with us.
I am pleased to hear that you are happy with both our service as well as your furniture..
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Services
Table delivered but damaged
Table delivered but damaged, called to ask for an exchange. Lovely helpful lady on the phone who arranged a new set. Delivered in a few days, very helpful driver who checked tables for my mom. Thank you
12 januari 2024
Svar från Thats Furniture
Hello Sue!
Thank you so much for your 5* review.
We understand sometimes things can go wrong, but I am glad we were able to deal with this quickly and in a manner both you and your Mum were happy with.
I will pass on your kind words to the rest of our team and thank the driver for you.
If you need anything else please don't hesitate to reach out
Kind Regards
Helen
Customer Services
The company was very helpful regarding…
The company was very helpful regarding the type of delivery that was most suited to us. TGE delivery drivers were very helpful.
9 januari 2024
Svar från Thats Furniture
Hi Shelia,
Thank you so much for your kind words and your 5* review.
We are really pleased to hear that you are happy with our products and the service you received from us. I will pass your message across to all the team, they will be delighted with the feedback!
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Svar från Thats Furniture
Hi Peter!
Thank you for your 5* review.
We are very pleased to hear that you are happy with your purchase and the service provided.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Svar från Thats Furniture
Hi Jenny,
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Excellent customer service
Excellent customer service and aftercare in arranging and tracking delivery of our outdoor patio set. Delighted with the furniture and will definitely use That’s Furniture again
12 december 2023
Svar från Thats Furniture
Hello Liz
Thank you so much for your 5* review and for taking the time to share your experience with us.
I am pleased to hear that you are happy with both our service as well as your furniture..
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Services
Good quality furniture but…..
Good quality furniture, however table colour does not match that of the chairs and delivery person did not stay as per guidelines to see this on opening. Feeling disappointed ☹️
11 december 2023
Svar från Thats Furniture
Hello Lorraine.
We are genuinely sorry for the encounter you had with the carrier when delivering your parcel, we, unfortunately, rely on 3rd party carriers when delivering our items but the nature of the way delivery was made was below their usual standards and we can only apologise.
I can see that we have not been made aware of any issues with your chairs until this review was posted.
If you would like to reach out to us we would be happy to assist you in any way we can please email customerservice@thatsfurniture.co.uk
Kind Regards
Liz
Customer Services Team
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