FridaysUK Omdömen 

he issue that I have experienced was: At 14:30 on Friday 18th April we went to the above store as we have done numerous times for a meal. On arrival we noticed that the restaurent was 75% ish empty. We were approached by a very young person and told she could not sit us ( 2 of us). When i said "but you are almost empty" the reply was "sorry cannot help we dont have the staff" We then left explaining it was disgusting service. At 15:15 i rang the store and spoke to the manager and explained the situation, and to be honest she was very apologetic. She did say she didnt know why that was said to us and of course we should have been seated. She also said that they were full till 2 pm which begs the question did they have enough staff to cater for a 100% full restaurent, but 30 mins later not enough staff to cater for a 75% empty restaurant? Having visited this restaurant probably over 50 times and spent a fortune i feel that the service was disgusting and i dont like being lied to.

It occurred on: 18/04/2025

This meant that We left the restaurant and went to another one where we spent over £80 with them hence loss to TGI

An explanation as to why not only this happened and also a good reason why we should return to this restaurant which at the moment we have no intention of doing so

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

TGI sucks!
They have botomless wings on the menu for lunch but when you get there tou need a code which you can only get in the app from a UK mobile phone.

They should put that correctly on the menu or do something so tourists can get a code.

In our country it's a crime to do as they currently do.

Booked a table at Friday’s NEC for 6pm, allowing 2hrs before we went to a show at the NEC Birmingham. When we arrived there was a long queue of people who had also booked waiting to get to the check in desk. After 20 mins we got to the desk, only to be told to join another queue by the bar of people waiting for a table! Finally after a lot of complaining we were offered a table. We ordered food straight away and then waited and waited! Lots of customers in a similar position were all leaving without eating as no food was arriving. Waitress while apologising had no idea how long the wait would be, so at 7.45 we left, unfed and very annoyed. It was clear that this restaurant had allowed “walk ins” without taking into account any bookings. I was a loyalty member, but I have now deleted the app and my membership. No wonder TGI/Friday’s or whatever they call themselves now is going down hill. Will never go this restaurant again! :-(

Our waitress at the Trafford Center (Lucyna P) was amazing and the loveliest waitress I’ve ever had! Thanks so much

Claire and Dave amazing hosts at TGI Coventry for the quiz. Made it fun and entertaining.

We visited the branch situated in the O2 as we were attending an event. Our experience was not good at all and it’s not exactly reasonable. We booked a table but had to wait quite a long time standing at the bar which was fine, we understood it was busy. We queued at the bar for a drink and was served by the most rude and unfriendly barman who clearly didn’t want to be there! Then we finally got taken to our table after I chased it up for the 3rd time… no one came to see us for ages. They finally did and we ordered food, tried to order a drink but was told we couldn’t and to do it on the app so we did. Our food came out which was OK but we didn’t even have any cutlery. Took ages to try and find someone to get us some and by the time we did our food was pretty cold. Our drinks never turned up even after eating our food so we asked to cancel them as there was no point anymore! We managed to get a glass of water finally though. When we hunted down a waitress to have the drinks taken off of our bill she said that’s fine and sorry our service had been so terrible but they don’t have enough staff and that they don’t provide extra staff for them on event days so it’s hell. All the staff were pretty miserable and it really showed, customer service was terrible, the food was ok but overall was really bad and it’s not cheap!! Really disappointing.

I cannot stress enough to other parents how awful the birthday party package was for us and how I would avoid booking TGI Fridays Walsall as your child's party option. The restaurant had no record of our booking, our pre ordered food, did absolutely nothing as advertised on the website, no party hats, no party song for the birthday child, no party packs, no starter, no colouring table cloth, no host to keep them busy. It was just a table of kids in a restaurant. It was embarrassing, and also extremely upsetting. No happy birthday song for the birthday boys?! In fact, no one even came and wished them a happy birthday. The menu was missing items that we had already pre ordered. The food took over an hour to come out. Shambolic. The birthday cake I'd provided was returned to me still in it's box at the end, candles never lit. Half the group had left as it had over run by an hour as food was so slow. The absolute worst part was that despite my pleas, no one came to try to rectify the situation. The staff in general hid away and took no accountability. No manager came to talk to me until I asked at the end to speak to someone.
I am taking this further, but also feel it is important I publicly warn other parents of our experience so they don't get as let down as we were. 7th birthdays are supposed to be special..

Purchased TGI Fridays ribs from supermarket to cook at home. Not enjoyable......

Foreign body in food - packaging still on ribs

If I could give it a 0 on reviews, I would apart from the nice waitress lady. The rest was disgusting. Last time I went was six years ago and there was a mouse sitting under my table which put me off,
and today it didn't improve much the state of the place it was very dirty.
Food was over cooked and salad was dead,
It will be the very last time for me.
I went out with my Granddaughter for a treat she choice it. big mistake.

Stopped using now our points have expired. We like to only go on special occasions and where building our points up to go. They have all expired now. So we have boycotted it.

Went in for a meal with my family at TGIF cribbs causeway,we was served by lilly who greeted us with a smile,made sure everyone was catered for,she even came back to make sure we were all happy with our meals,nice food & will definitely come back again.thank you.

I visited TGIF at Westfield, Stratford in February and really wished that I hadn’t. The staff member allocating tables couldn’t have been less interested and we were stood there for quite some time before she got round to bothering to speak to us.
The young man taking the orders was trying very hard and was very chatty and efficient. The starters arrived fairly promptly and were ok, but we had to chase our drinks. Our mains arrived fairly promptly too, but were cold. My friend’s sauce was served in a little cardboard container, mine had obviously been spilled as my food was swimming in the sauce. We returned the cold food and, when it came back, it had clearly been reheated for too long as the chicken was too chewy. It was actually inedible, but, on the plus side, the fact that my sauce wasn’t served in a little pot made it easy for us to see that my meal had been returned to my friend and vice versa.
As the people next to us were leaving, the man turned to us and said ‘it’s s**t here, isn’t it?’. He was spot on.
The server was very apologetic and could see we had hardly touched the food, but made no offer of a reduction in the bill.
That will be my last visit to a TGIF restaurant. It was quite quiet when we went and I dread to think how much worse it might have been, had the restaurant been busy. It was so disappointing as eating at TGIF used to be a treat.

Have no clue about customer service. Only went in for a couple of beers (@£6.25 per pint) everything was too much trouble had to wait until they were ready even though no one in there. Staffs only concern seemed to be getting ready to leave.
Wont be going there (TGI'S Coventry) again!

We visited the Stevenage restaurant on the 7/3/25.
Waited ages to be seated although the restaurant was dead. We only visited for a cocktail and what a mistake that was, the waiter had no clue how to make it was looking through the ingredients and still got it wrong I've never had such a terrible cocktail looked and tasted nothing like a pornstar martini .
Multiple people came in after us and left due to being ignored and waiting so long for service . I will not return !!!

Had a great meal and super service at Staines thanks to olive was just what I needed after a bad day at work will defo be back

Daylight Robbery. Visited the Retail Park Restaurant at Birstall. How on god's earth do families afford to take their children to this rip off joint? The prices of the meals are off the scale. We chose to decline food therefore and just had drinks we had already ordered. A milk shake was £8.00. Why? It was nothing special. A coke Zero was £3.95. The glasses are designed so that the first two thirds can be totally filled with ice so only the slimmer bottom third of the glass was coke. Absolutely disgusted that they can get away with ripping people off. Basically paid 7.90 for what was less than a can of coke. Asked for a refill and told no unless we were eating. Then the waiter took pity and brought another. He at least had a concience. Will never patronise the restaurant again. Not tight but I refuse to be ripped off twice.

Tia from TGI Fridays was very smliey and helpful and service from Tia was fantastic

Great experience at Liverpool One TGI Friday. Speedy service, great food and Declan is a credit to the restaurant! Nothing was too much trouble. Thanks Declan

Just been for Lunch today Trafford Centre. Some staff had personal hygiene issues, nothing a can of deodorant wouldn't cure!. £24.50 for a cold burger and chips! Sent it back and in fairness it came back warmer but took an age! Sat eating on my own because everyone else had eaten. Mc Donald's would have been a better option!. Sadly won't be darkening the TGI's doorstep again!