Las Iguanas Omdömen 

South Bank, London. I think if you resign yourself to thinking of a dining experience here as merely renting a table in a good location with awful food and lacklustre, uninterested service then this is the place for you. Macaroni cheese I imagine has been in an oven at some point but not the day it is served. Chef Mike (the microwave) clearly has a busy work day most days. Quesadillas miniscule, flat and tasteless, tiny portions of the main courses and on complaining about the macaroni cheese (think one ball of gloop wedged onto a fork) the waiter stared blankly at me and said ‘oh’. A £6,99 service charge is added on for an average service. I can totally understand why they rely on this rather than tips as there would need to be some effort made rather than a works canteen approach. Absolutely awful.

Terrible service in most chains. Did not receive food for high hours while being in low demand and well staffed.

Food is tasless and overcooked in the frieier. Really upseting. Nobody even ask how was a meal.

We visited Las Iguanas at Centre Parcs Elveden mainly for our grandson’s 18th birthday. Food was excellent, good value and the service was first class. The atmosphere of the restaurant was great. Emma Hall was our server and she made us welcome from the start, nothing was too much trouble and she gave us first class service throughout. She (and the kitchen staff) created a memorable moment for our grandson with a candlelit dessert and the whole restaurant sang “Happy Birthday”
A very special experience.

Had a fantastic meal here for my birthday, lovely food, great deals on drinks and fast & friendly service from Robert! Thoroughly enjoyed ourselves :)

Our waitress was Nuna, she was so lovely and brought us so many drinks for our bottemless brunch it was 1000% worth the money. The vibe was great and all the workers were lovely would 10/10 go back!

Great experience on a busy night for Bruno Mars concert. Food was great, service quick no issues.

Robert was particularly friendly and accommodating.

Overall excellent experience.

Isabella, awesome! Give this girl a raise

Isabella is amazing and we have had a great time at Las Iguanas. Thank you for a lovely experience.

I booked bottomless brunch for my birthday which was £39 each, there was 8 of us. We had a fabulous server that was allocated our booking, Jack. jack was very professional and was absolutely run off his feet and it seemed he had no support from his colleagues. When arriving, we wanted 20 minutes to be served. Then found out that their lager pumps weren’t working. One of my party only came for the lager as they do not like anything else. I asked for alternatives (different lager, bottled lager) and was told no as it isn’t part of the brunch. In any other circumstance, I’d understand but we were not made aware of this on arrival. My friend then had to buy their own drinks outside of bottomless brunch. Jack tried his best to serve us amongst every other table he had and in fairness, was brilliant. At one point, we waited 20 mins to be served again and once the order was taken, we could see the order (and my friends extra paid drink) sitting on the bar for 25 mins, meaning we waited over 40 mins for one round of drinks. I ended up going up to the bar myself and telling the staff there that these are ours and I’m taking them. I also noticed that Jack was kind enough to help the other servers with their drinks but when it came down to them helping him, they were nowhere to be seen. I always found las iguanas to be the best for bottomless brunch but unfortunately, the quality of drinks, food and vibes had deteriorated massively.

To top it off, we were disgusted to find our receipt included a service charge that we were not made aware of or asked about. Luckily I read the receipt and told them to remove it. I think it’s horrendous that this is a thing here as many people would see the final number and pay. So sneaky. We had such a shocking experience that we left our booking early. Therefore we will not be returning and I will also be telling others the same.

Las Iguanas Bristol Harbourside. Due to previous 2 experiences we would never go again but brother in law booked so we went along. Table booked for 8.15. Drinks order and food order taken promptly. 2 lots of Nachos for table as a start was ordered. After 45 minutes we asked where starter was. We asked some random employee who was not even looking after our table. Immediate response was, “Your ticket is next “. She rushed into kitchen and miraculously food appeared 5 mins later. By now they were starting to empty out and refusing any more entries for food. Just before 9.45, some 1 and half hours after arriving we still had not received main course. After complaining it started coming out of kitchen. One meal had been kept under warmer so long it was like charcoal on top, other meals were incorrect but by now we were not going to complain and have to wait even longer. Bill was over £300 and when it was mentioned to them about service they just said it had been a busy day. Can’t believe they did not offer a slight discount and even put full service charge on bill.
A main problem is the number of Deliveroo drivers coming in and having priority. We would have received meal much quicker if we had ordered that way.
Las Iguanas has definitely had it’s last chance with us; local chippy and kebab van next time.

Very Disappointed - we regularly visit Las Iguanas in Portsmouth, the food is excellent and the staff friendly - but in June we were perusing the menu outside the restaurant before entering when we saw a sign " all our food is Halal" - we could not eat in a restaurant that supports such barbaric slaughter of animals - this is not a religious objection we would have the same reaction if it were Kosher. So sadly we went off to another restaurant never to return.

Second visit and won't make that mistake a third time. Booked a table for 5. Arrived on time to have the girl on the desk, role her eyes and say 'well have you got proof you've booked a table'? Coz your name is not on the list and you've probably got the wrong restaurant. No polite greeting to welcome us. Shocking customer service skills, after providing her with my name. After showing my email, she then comments to say well someone is already sitting at the table I'd booked (which was one of my guests). This could have been handled so much better than making a customer feel like they've lied. Grumpy staff approaching the desk to clear the table that had been left for well over an hour and a half. What happen to service with a smile. This place needs more customer service training - its almost like staff don't love their job. If thats the case, move on and leave it to the professionals.

We've visited the Ealing branch of Las Iguanas several times now, and every visit has been a really enjoyable experience. It's become one of our favourite places to meet up, relax and enjoy good food and drinks.

The service is consistently excellent – the team are always welcoming, friendly, attentive and incredibly efficient. Food and drinks arrive quickly, and nothing ever seems to be too much trouble. One thing that has really stood out to us is how polite and professional the staff remain, even when we've witnessed some customers being unnecessarily rude. They handle those situations with patience and a smile, which deserves recognition.

The restaurant itself always has a lovely atmosphere. It's lively without being overwhelming, making it a great place to catch up with friends or enjoy a relaxed meal. The team are also very attentive when it comes to clearing empty glasses and plates and keeping the tables clean and tidy throughout the evening, which really adds to the overall experience.

The food has always been fresh, tasty and full of flavour, and we've never been disappointed with our meals. And of course, the 2-for-1 cocktails are a definite highlight! There's a great choice, they're delicious, and they offer fantastic value for money.

A big thank you to everyone at Las Iguanas Ealing for consistently providing such a welcoming and enjoyable place to spend an afternoon or evening. Great food, great drinks, a fantastic atmosphere and wonderful staff mean we'll definitely keep coming back. Highly recommended!

Visited Las Iguanas In Liverpool on a lunchtime with my wife and two daughters. Great friendly greeting and sat down with full view of the restaurant. Staff were over in a good time to take drinks orders and were very patient waiting on both daughters to make their choices. Food was fantastic, superb cocktails and was well informed when something wasn't available and a good other choice was offered. Excellent discount of 20% for Blue card and military discount holders

Very reasonably priced! Me and my partner got 30% student discount and 2 for 1 cocktails costing £13. Would recommend, yummy food and good service

AMAZING FOOD!! defiantly worth a visit amazing Mexican food, great dessert, and very friendly staff !!

We visited Las Iguanas at Center Parcs Woburn Forest last Wednesday. While the venue has a really nice, lively atmosphere and the staff were friendly enough, our experience with service and food timing was very disappointing.

We got sat down at 7 which was the time that our table was booked for, shortly after we sat down we ordered our drinks. We then ordered our food at about 7:20 ish. We had to wait for about an hour just for our mains and our starter. Our starter came out after our mains. Even after we received our food we ordered another set of drinks which my other half had to ask for them to bring over to the table.

I have visited La Iguanas Canterbury on several occasions, including previous bottomless brunches, and have always enjoyed my experience. Unfortunately, my most recent visit was extremely disappointing and fell well below the standard I have come to expect.

The visit began positively, with staff kindly accommodating a request to lower the music volume due to my friend’s severe ADHD. However, several subsequent interactions left us feeling uncomfortable and unwelcome. When we requested additional drinks during our bottomless brunch, we were told to “chill out”, which we felt was unprofessional and dismissive.

The most upsetting incident occurred when we attempted to pay our bill. Having previously paid downstairs on earlier visits, we began making our way downstairs before being shouted at and instructed to return upstairs. We were then asked whether we were planning to “run away” and informed that staff believed we were attempting to leave without paying. This was both embarrassing and upsetting, particularly as we had every intention of settling our bill and did so without hesitation.

I would like to commend Rosie, who handled our concerns professionally and with genuine empathy. She listened carefully, acknowledged our experience and restored some confidence in the situation through her excellent customer service.

Unfortunately, this was later undermined by a telephone call from the General Manager. Rather than feeling listened to, I felt repeatedly interrupted and challenged while attempting to explain what had happened. The resolution that had been offered to us in the restaurant was also withdrawn, which left us feeling even more disappointed.

I fully appreciate that restaurants can be extremely busy and that staff work under pressure. Having worked in customer service and hospitality myself, I understand these challenges. However, customers should still be treated with professionalism, respect and courtesy at all times.

This experience was particularly disappointing because it differs so greatly from the positive experiences I have previously had at La Iguanas Canterbury. I hope the feedback is taken constructively and used to improve future customer experiences.

Basingstoke branch , original server was amazing then they swap starters fine but main meal were clearly frozen and microwaved, considering what they charged that isn't good enough for the monies this company ask for, once the server asked is everything ok, first time we did I advised it was frozen microwave food as the edges of the burrito are microwave burnt , plus you could tell it was frozen as it was like warm in the middle and extremely watery. Asking the manager of the branch is this frozen they denied this completely started being rude stating they watch them make the food fresh daily, then stating that we never said anything during the meal which we did to the original server, extremely hostile management,when asked why you being rude they advise they would do a discount which worked out to be 8 percent so still ended up paying £90 for frozen food never again & stated someone else will come take your payment, all because I stated what I stated I don't believe I should of been spoken too / dealt with as I did. Again I will never eat at this chain again complete con fresh food charges for frozen mediocre food