Textmagic Omdömen 285

Textmagic has made keeping our customers informed so simple and effective!! Reminders for bookings, notification for pick ups... it's all so easy now.
I wish we'd discovered them years ago.

As the receptionist for a boutique law firm I find myself the hub of our communications wheel. Text-Magic changed my world. So many clients prefer text messaging over email and phone calls. I can send and receive text to/from our clients and staff. I am able to confirm appointments and send reminders and receive confirmations. Of special help is the ability to schedule these in advance. I enjoy the open chat dialogue where I am able to answer clients questions directly or email the entire chat log to another staff member for them to review and answer.
The desktop app, the browser based service and the phone app make it much easier to do my job.
Due to the ease of use I've not had to contact customer service a single time!

Textmagic has a great API for adding recipients and sending text messages. A webhook can be used for receiving messages. The STOP keyword is automatically recognized. We use Textmagic in a fully automated way, and we are very pleased with it.

I asked to cancel the service because I didn't realize when I signed up that the amount was a monthly amount. They cancelled it right away with me not having to jump through hoops. If you ever change your service where I can pay per text, that's what I want. I don't want to have to pay regardless of whether I use the service or not.

Text magic is easy to use and everything I need for quick group communication.

First and foremost, I love their customer service an it alone is enough to keep me as a customer. The TextMagic program is second to none with regards to features, flexibility, and intuitiveness in its design. It revolutionized how we communicate with our students and others. I checked out several options and went with TextMagic a few years ago. I have never regretted it once. Awesome product and awesome customer service.

TextMagic is a simple tool for maintaining communication with clients or customers. Whether you are updating status on a project, or providing a ship date, you can respond from your office, a job site, or while boarding a flight.

Great app in terms of reliability. Features added regularly. Can only get better.

Be aware! At the end of September, I started using their service. I paid £10 for a number and sent promotional texts to my list of 99 recipients. I was charged £0.04 x 99, approximately £3. A week later, I tried to send another promotional text. This time, they charged me £0.12 per text. So for 90 texts, I was billed £13. Even though I had £20 in my account, I was automatically charged an additional £24. Apparently, they use an auto top-up feature that I never agreed to. Within minutes, the money disappeared from my TextMagic account, leaving only a few pounds. I approached PayPal, only to find out that I had been charged £24 the day after I opened and added money to my TextMagic account. In short, they are stealing money. It seems they have trouble controlling their greed when they see what they can do with your money on their platform. It doesn't matter what their response is—be aware that you will be robbed. Imagine if you had used your debit card; how long would it take to get your money back? Thankfully, PayPal is efficient at dealing with such issues. TextMagic has a clever model for stealing, but everyone should know about this. I'll need to find a new provider and will definitely read reviews beforehand. I want to take this opportunity to say a big thank you to Trustpilot for creating a platform where we can gather information.

The author's early works are less philosophical and more experimental.

Used to be a great pay as you go service but just had another £24 taken from my account when I haven’t even used the service so deleted my account and do not recommend

Looks like textmagic needs some actual attorneys on staff to understand the difference between law, policy and guidelines.
Service has been great until now.
Tried to expand our services (which means more money for them )with them and now they are trying to tell me that in order for my employees to receive a one time passcode to complete their login process for company resources they have to explicitly opt in and it’s not acceptable to be in the employee handbook. Not only is this not true by any laws or regulations, it just goes to show how much text magic doesn’t want business. Which is only perpetuated by their responses to reviews here.

Oh, where do I even begin? First of all, it is impossible for you to get any actual support if you have an issue. They charge us for SMSs that are not delivered to our customers, and after spending hours with AT&T on the phone, they confirmed that they did not get any SMS from TextMagic, but TextMagic does not know the reason why this is happening! It has been weeks now and still no resolution!

On top of that, their customer service is abysmal. If you have an issue with their platform, good luck getting any kind of timely response or resolution. And let's not forget about their pricing. TextMagic charges exorbitant rates for such a lackluster service. It's no wonder they're losing business left and right.

Appalling.

Have to buy credit first. Check.

Go to activate number - goes straight to appaling/sloppy error message "email this generic support link" <- which you cant click on copy and which dissappears after 3 microseconds.

Just dipping my toe in this buy sms market - clearly a cesspool led by companies like this. AVOID.

Shame on you for jacking your prices from $4US per number to $10US per number, per month. That along with the new high rate of $0.004US cents to send a message and $0.02US cents to receive a message is a price gouge. We could not imagine doing this kind of an increase to our customers, what you have done is ridiculous and unjustifiable. There is no way your cost of acquisition or monthly cost per number can justify that type of increase. We have been happy with your services up until this point, but we cannot fathom simply allowing you to scam us like this. Unfortunately, you have lost a customer. We have found a new provider, which is half the price you are. I hope your management or owner understands that you have lost what looks like several customers because of your price gouging. Your government should be looking into unfair business practices for your ridiculous, unimaginable, and ignorant increase. Hope it was worth it! We have also read your replies here, that if you fail to meet our needs, you will refund our money, and it's the first increase in 8 years. Now you know, you have done it all wrong with a one time, huge increase, clearly your customers are not happy, perhaps, small increases are a better way to go. Please dont reply with a canned copy and paste message, it really speaks volume that you do not care, you gave our review zero thought, and that you failed to take notice of what your customers are telling you. Remember, without your customers, you would fail to exist, we hope you see that before it's too late! ***UPDATE*** To add to the already horrible experience, now they requested more info or my review would be removed, SHAME ON YOU, waiting 5 months to do that? I sent you my details, this is a 100% honest and accurate review of my experience with your company, stop harassing me and trying to have real customer reviews removed.

Been a loyal customer and now due to price increases they trying to take advantage of the situation.
Sender IDs are now £10 per id a month. I’m going to now find another provider. Bad business being greedy.

I am extremely disappointed with the changes that you have recently implemented on your platform. I have been a loyal customer of yours for 16 years and was content with the service provided until now.

Your decision to start charging customers £120 a year for each Sender ID, which was previously free, is unacceptable. Furthermore, I was shocked to discover that TextMagic is now charging 2p per incoming text message, something that had been free for 16 years. This feels like a blatant money-grabbing move, and it is unacceptable.

Your customer service has also been less than satisfactory. The blanket email that was sent out informing customers of these changes came across as dismissive, stating that if we didn't like it, we could close our accounts. This is not how a reputable company should treat its loyal customers.

As a result of these changes, I am in the process of closing my account with TextMagic. I have found a better alternative in ClickSend, which offers cheaper texts and does not charge for incoming texts.

Overall, I would not recommend TextMagic to anyone looking for a reliable and cost-effective texting service. Your recent changes have left a bad taste in my mouth, and I will not be returning to your platform anytime soon.

In response to your reply: "This is the first price increase we have implemented since 2015 (8 years ago)."

As we almost as many incoming SMS messages, you are increasing them by 50% and then adding £120 per year charges where there were none. That's not an increase, that's doubling your prices. You need to take a look at yourself from the customers perspective. Or should I say ex-customer.

Follow up: Seems TextMagic have tried to have my review removed, despite it being 100% accurate and coming from a customer with 16 years of loyal patronage - at least until their prices rocketed. I am now with a great company called Clicksend, who are not only cheaper than TextMagic, their support is so much faster and better. Wish I'd moved years ago.

TextMagic is the easiest SMS-sending service I've ever used

Been using Textmagic for quite a while now and have been happy with it until today. A few weeks ago I started getting popups saying "rate and review Textmagic" which I declined. I was suspicious why these popups 'begging for positive feedback' started. Low and behold today they sent out a blanket email telling customers of new price rises. Having a Sender ID was free but from next month TextMagic are starting to charge £120 a year. They state "if you don't like it, close your account" which I will now do. The reason they have been sending the 'begging pop ups' was to try and gain a lot of 5 star reviews to counteract when the 1 star reviews pile in after their greedy price increases.

Unfortunately, this company now is going to slap all its customers with hefty price hikes, and they are now also wanting to charge you for incoming messages.

Our company has used TextMagic for many years, and we use it exclusively for communicating with our in-field operatives & staff.

We have grown over the years, but we are not a large a company, and we cannot absorb the price hikes that Textmagic will now be demanding.

They are trying to claim that they will take this extra money and use it to create more value, but that seems quite a lame and poor excuse, and their proposed "new initiatives" provide no extra value for us and they are not of interest to us.

TextMagic's price hike actions reveal a very arrogant and insensitive attitude, and there is evidently something seriously wrong with their mindset.

In the light of all this, we advise you to not use TextMagic.