Textmagic Omdömen 285

TextMagic has been an amazing quick and easy tool for our Family Law business. We use it mostly to collect debts, and people respond much more favourably to SMS than they do email and by phone. The platform is quick and easy to use and we rely on TextMagic for our collections. We have also been using it for some time now, and send quite a few SMS's a day and we still have not gotten past $50.00. Great value for money. I also love the template feature, we can quickly and easily send out SMS to our clients.

We were seeking a texting provider that was budget friendly, feature rich, easy to use, and able to send templates and auto reply to incoming text messages. After comparing providers based on our needs we registered with TextMagic. The prepayment option is perfect, along with the pay as you go services. The only monthly charge is the phone number from them at a cost of $4us/m. After a small learning curve we were able to register the toll free number with the authorities to allow outbound texting, set up our templates and our automation rules. These work great except when live chatting with a client, the auto replies will kick in if the client sends a keyword. We can temp disable them, but we have a lot of automations, so it’s not practical. No fault of TextMagic, just our choice of keywords. We also have their service linked to an online store so when a new order arrives and preset text is sent automatically. The delivery rate is perfect, no negative feedback or complaints of our customers not receiving messages. The only complaint, and this why 4 and not 5 stars, is that TextMagic knows the rules for sending messages, thus the need to register your toll free texting number, is their forms you can add to your website. They are not compliant with CASL, Canadas Anti Spam Legislation. Under CASL you must receive consent. There is no option on the form builder to have a checkmark, sure you can add some text, but the designer and the design is very limited and outdated. I would guess is was made in the 90’s. If they spent some time developing what their competitors have, something with custom logos, buttons, a modern look, I would give five stars.

Edit: close but not quite. I want to set up automations that send using my own number to create drip campaigns. With other software (Clicksend, Burstsms, Simpletexting) I can do this. With textmagic I need to either pay you for a virtual number,or to get around this I need to pay Zapier to create all of the actions instead.

Also, perhaps it's a good idea to train your customer service staff in conversational etiquette. It is nice to be able to reach TM by phone, not so much when your rep is rude, condescending and dismissive.

It's functional but they don't seem to care about their clients at all. No interest in adding features that others offer as standard

We were a customer of text magic for approximately 5 years. The software was pretty good. I’m not sure if something changed but in 2022 we started receiving a lot of complaints that people were not receiving text messages. We used Text Magic to move vehicles so tests needed to be sent quickly. We noticed we were still being charged for texts that weren’t sent. We sent a text to 6 people in one building. No one received the text. When I called text magic about it and had the people to say they didn’t receive a text, text magic cancelled my service. Luckily we found an even better service with SimpleTexting where we can auto respond to texts we get back and have easily billing. They are much cheaper than text magic too. If you are using this text system for marketing.. run as you have no idea if they are really sending to your prospects.

I was using TextMagic for a couple of months and was getting very positive results. About one week ago it just stops delivering the messages sent even though it said they were delivered. After several days of receiving no response from TextMagic about the situation, even though I had used every method supplied to contact them, I received an email saying that due to new guidelines we needed to be verified as to the type of business we were and what we were using the text. I completed the form and after a few days received a response that it should be working once I purchase a toll free number, which I did. It worked for one day and then stopped again. I am frustrated by the slow response to the issue and why something was not done more proactively initially to communicate the issue. I am now frustrated that after completing all of the required steps it is again not working. Prior to this I would have given this a 5 star review but am now looking for alternatives as I can not be sure our text are actually being delivered to our customers.

I have been a happy user of TextMagic for several years. However, over the past 2 weeks they have effectively stollen over $2000 from me. On three separate occasions, TM reported that they 100% delivered my 16,000 number campaigns. However, none of my 'seeds' received the texts, ZERO people unsubscribed and ZERO people, other than me and my sidekick, can be seen in GA as having clicked through. Straight up fraud. Their customer service takes a message and promises a return call...that never comes.

I have been using text magic for approximately 2 months. Initially it was great! All the recipients received my texts. As of this past week, I sent 4 texts to 48-49 people, the status stated that the texts were delivered, ALL of the recipients stated that they DID NOT receive the texts!!!!! I sent them again( was charged each time)!! The texts were NEVER received by the recipients!!!! I called for support 3 times and sent support request emails as well. The only response received was that they will send out a request for assistance !!!!!!!!!!

This is a good Application

Textmagic makes it easy to send mass texts.

They are transparent and up-front about pricing and costs, which is a huge draw.

All aspects of their service have well-thought-out details which make things just work.

It seems when you work with a company in a different time zone you can expect a delayed response. If you are expecting expedited service, you will be disappointed.

Excellent service and good value for money.

If I have to compare textmagic with other competitors then TextMagic has solid system and the speed of sending bulk sms is much higher then there competitors. We have tried multiple SMS marketing software in the past couple of months. And I am happy to use the service, but there are times when we need support where we dont get reply from the team in quicker times.

Rest the service is really good and we are happy to continue our subscriptions.

In order to run Bulk SMS campaigns its important to have a reliable Bulk SMS company. And this company stays on top of the game.

Wonderful app

Cost effective, easy to use service for sending group texts. Great way to notify all staff or a staff group about something important without it getting missed in Outlook or Teams.

Although I am not a heavy user, what I appreciate is the simplicity of the website, the performance of the delivery, and the overall easy to use.

Congratulations to the authors and support team.

Very easy to use text messaging service. I simply copy my customers numbers from my spreadsheet to Text Magic. Very quick and easy.

Very useful as I am kept updated of reservations almost instantly. Very cost effective way of keeping on top of any changes to daily bookings and I would highly recommend it.