Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Se mer

Företaget har svarat

Företagsinformation

  1. Tillverkare av medicinsk utrustning
  2. Leverantör av skönhetsprodukter

Skrivet av företaget

Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

165 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(165)

23 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Never even got a refund on them…

Never even got a refund on them messaged loads of times

4 januari 2022
Logotyp för TensCare

Svar från TensCare

Dear Laura, we are sorry you feel this way but this is not true at all. We have been trying to resolve your query however you have, on more than one occasion, stopped replying to us when we have asked for further evidence of your complaint. As mentioned in our last email, we cannot offer a refund without following our refund policy, which is to obtain photos and serial numbers of any items claimed to be faulty so we can investigate further.

Once provided, we will be happy to work through your claim with you, however if you do not reply to us we cannot help you.

Betygsatt 5 av 5 stjärnor

This really works for me

This really works for me, I've relied on sumatriptan for years but I thought I'd give this a go. Its rechargeable and has won industry standard awards. It has taken away or greatly reduced migraines for me, I have to use a high setting. The only reason I can't give it five stars is because the pads are not very sticky... my mother and sister have tens machines and the pads on theirs are massively more sticky. My Mynd ones almost from the start began curling up at either end which disconnects the electrodes to a big extent. I've tried a light coat of water, and a proprietary solution supposed to aid pads stick, but neither worked. In the end I used tape to hold down either end on my head, which looks insane but does actually work. Better pads please TensCare! Then no problem five stars.

Update on the review. I called TensCare and spoke with an extremely pleasant and helpful member of their team, she told me they are working on "stickier" pads. In the mean time she is sending me out some spare pads and apparently there is a headband that can hold the Mynd in place and she is sending me one of those also... all free of charge! So customer support and the help given makes this now a five star product for me.

19 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Experience date is generally most time

Honest helpful most importantly patient as my explanation of problems can in itself be problematic, not satisfied with £ of electrodes or not being able to connect other types needed rather than a different machine type but information customer care is ace

10 augusti 2022
Betygsatt 5 av 5 stjärnor

Brilliant personal service

I emailed about availability of a product and had a reply within hours, written by a real person who gave really good advice. So often companies send out automated replies that don't answer the question. Top marks for personal service.

22 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality products

I really enjoyed buying directly through the Tenscare website, a company committed to the quality of its products and efficiency in delivery, as I received everything on time.

11 augusti 2022
Betygsatt 5 av 5 stjärnor

Perfect PFE

Ho acquistato Perfect PFE e non riuscivo a capire come collegare la sonda. Via email il customer center mi ha risposto subito risolvendo il problema. Sono molto soddisfatto del prodotto TensCare e del servizio assistenza veloce e cortese. Valutazione ottima.

4 augusti 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great products and great service

My first machine from Tenscare lasted years and is still working but the leads are showing signs of wear. Sadly they are not made anymore so I treated myself to a new machine. Excellent service and advice from the office and really prompt delivery.

3 augusti 2022
Betygsatt 1 av 5 stjärnor

My order took two months to get to me…

My order took two months to get to me and it was not delivered at my door I had to fetch it from a post office. And this after no one let me know it was even there. I struggled about a week just to get a reply so I could travk my parcel

11 juli 2022
Logotyp för TensCare

Svar från TensCare

Dear customer, thank you for your review. We are sorry you feel this way, however the delays you experienced were unfortunately beyond our control.

The courier could not deliver your order as there was no one at the address to sign for it, therefore it was taken back to the depot awaiting collection or a redelivery request. This was reflected in the tracking sent when the order was despatched. We understand these emails are sometimes missed, so you reached out to us to confirm your tracking, which we did on the same day of your enquiry.

We as the sender are not notified when the recipient is not home to receive a delivery, so we were unable to contact you to advise this. However, the couriers sometimes leave a card and it is always reflected in the order tracking.

Our apologies again that you were unsatisfied with the service you received, we hope you enjoy your product nonetheless.

Kind regards,

TensCare

Betygsatt 1 av 5 stjärnor

I am yet to receive this item And the…

I am yet to receive this item And the tracking doesn’t work

3 juni 2022
Logotyp för TensCare

Svar från TensCare

Dear customer, we are sorry to hear that you have not received your parcel yet. It seems you are ordering from outside the UK, sometimes parcels can take a while to clear customs, as mentioned in our shipping terms these delays are not included in our delivery estimate and we encourage the customer to check for any delays in their local country prior to ordering.

If you would like to reach out to us at customer.service@tenscare.co.uk we would be happy to assist you in locating the parcel.

Betygsatt 1 av 5 stjärnor

Royal mail perdió mi paquete

Royal mail perdió mi paquete, nunca informaron, y mes y medio después, me dicen que lo siga esperando, solicité la devolución del dinero. Que mal servicio de ventas

31 maj 2022
Logotyp för TensCare

Svar från TensCare

Dear customer, we are sorry to hear that you have not received your parcel yet. It seems you are ordering from outside the UK, sometimes parcels can take a while to clear customs, as mentioned in our shipping terms these delays are not included in our delivery estimate and we encourage the customer to check for any delays in their local country prior to ordering.

If you would like to reach out to us at customer.service@tenscare.co.uk we would be happy to assist you in locating the parcel.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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