Tenpin - Gloucester Omdömen 

Staff on hand to meet us
Forms signed
Booking process easy

There was a group of young children with whistles - very noisy & annoying! I put 2 pounds in a machine and nothing happened. I informed a member of staff, a young girl, and she said she would get someone to come and look it. After waiting for over 10mins I informed another member of staff, this time a young man, and he said he'd get a manager to come and help. After another 5mins the manager eventually came and sorted it out.

I took my children to the soft play. Whilst there a small boy was spitting at children and pushing them over.
They made the staff member aware who did nothing 7 children would not go back in until I spoke to the boys dad about what he was doing.

We had a wonderful evening at Tenpin Gloucester with a group of teenagers. The booking process was easy, the staff were friendly and helpful, and everything ran smoothly.
The bowling lanes were well maintained, and the atmosphere was fun and welcoming. The children had a fantastic time and were already asking when they could come back again!
It was a great place for friends and families to spend time together, and we would happily recommend it to others.
Thank you, Tenpin, for helping us create some lovely memories.

Good atmosphere

Attending a birthday party and tables and space around not clean, time scheduled for the activity delayed, any order had a long waiting time, food quality not as expected

Great atmosphere, good prices and a fun time had it all.

I booked a Laser Tag birthday party at Tenpin Gloucester for my son on the 6th of June at 5 PM, more than a month in advance, and paid the deposit. Unfortunately, the entire experience was extremely disappointing from start to finish.

When we arrived, the staff informed us that they were running 20 minutes late. In reality, the delay ended up being 40 minutes, with a group of excited children waiting at the entrance with nothing to do. When I asked what the kids could do in the meantime, the receptionist suggested the arcade – which of course requires extra money. This was not an acceptable solution, and no alternative was offered.

I asked if at least the party drinks could be brought out while we waited, but even those arrived 20 minutes later.

Once the children finally entered Laser Tag at 5:40 PM, the delay caused several parents to leave early, and some children didn’t even stay for the second game because it had become too late.

The food situation was just as bad. I paid for 10 party meals, yet I was only given 8 mini pizzas. When I asked about the missing two, I was told to go to another till and order them again. At that point, I simply gave up, knowing it would take even longer. Thankfully, I had already paid separately for chicken nuggets, otherwise several children would have had nothing to eat. To make matters worse, a friend who ordered food separately received undercooked, still-cold chicken.

When it was time for the cake, I asked for help with a knife. We were given wooden cutlery, which is obviously impossible to cut a cake with. I was told no one was available to help. Only after insisting did someone finally agree to cut the cake for us.

Overall, this was the worst birthday party experience I have had for my children. For the £350+ spent, the service was far below acceptable standards. The delays, lack of organisation, poor communication, missing food, and unsafe undercooked items made the entire event stressful and disappointing. I hope this feedback helps improve the service for future families.

Food was rubbish and I think bowling is was over price for a Thursday day no one was there.

Booked online waited 15 minutes to check in, not ideal with 4 children under 10 itching to play! When we finally got going it was great although a bit too loud for me!!

Always a good time at Tenpin

had a great time with my grandson , loved it.

Lovely and spacious set out great staff they were friendly and really helpful

The kids loved it, 2 games and meals, perfect!!!

We held our end of season football presentation at tenpin, and the atmosphere was great, and everyone thoroughly enjoyed themselves.

We regularly visit.. I even had my hen do here. Great value for money we bowl and play pool and have won a few toys from the machines... my family has also used the lazer tag and had a great time! Even the soft play for youngsters is very nice. Booked online it was quick and easy.
Staff are always friendly and helpful.
Easy to access by car.

Bowling always good fun. And would do it more often if it didnt cost as much. Judging By how empty the centre was I think alot of other people feel the same.
Daft really, as the more people you get in and have the lanes constantly full, food and drink profits would increase and so would the use of the machines

Christian was lovely. So polite. Service with a smile

We visited on a very very busy Saturday, expecting there to be some delays, my children wanted to go on soft play, I had my two year old and 6 year old, I said I needed a toddler and junior admission to be told that a two year old is a junior. I later checked online and it's decided by height so I was overcharged. Not being too bothered I sat down with my 12 week old and ordered drinks to the table, we had to perch on the end of a shared table as it was so busy, 30 minutes later the drinks still hadn't arrived and my children were very thirsty. I said I would wait 10 more minutes and then go and ask. They still didn't arrive so I had to wait 15 minutes to be seen at the reception desk at which point I asked for a refund. The person on the till didn't know how to do it so got another member of staff, who again, didn't know how to do it so had to go and get another member of staff. I had to wait another 10 minutes for a refund of my drinks and was told they couldn't refund the soft play. I was given two free games of bowling which I said I didn't want as I didn't want to return but was told there was nothing they could do. All in all it was a stressful experience and I definitely wouldn't recommend