We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... Se mer
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Friendly staff very helpful two of our party are disabled and allowances were made for the time it took to complete our game. Food good but thought drinks were expensive. Will be going again overall g... Se mer
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Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... Se mer
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Arrived early, team were accommodating as lanes were free to allow us to start early. All staff we encountered were very friendly.
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Företagsinformation
Skrivet av företaget
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Kontaktuppgifter
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, Storbritannien
- 0333 034 6100
3,7
Medel
157 omdömen
Ber kunder att lämna omdömen
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Great layout freindly helpfull staff…
Great layout freindly helpfull staff god deals on bowling
20 augusti 2026
Svar från Tenpin - Gloucester
Hi there, thank you for your 5* review of Tenpin Gloucester! It's lovely to hear that you enjoyed the layout, our bowling deals, and found our staff so friendly and helpful. We can't wait to welcome you back again shortly! Best wishes-Leila
Well worth the visit!
The whole visit was excellent, with very friendly staff and a thrilling bowling game for two! It was a pleasure
4 juli 2026
Svar från Tenpin - Gloucester
Hi Thoams, thank you for the wonderful 5-star rating! We are delighted to hear that your visit was excellent, and that you enjoyed a thrilling bowling game with our friendly staff. We hope to welcome you back again very soon! Best wishes - Rosie
Arrived early
Arrived early, team were accommodating as lanes were free to allow us to start early.
All staff we encountered were very friendly.
12 augusti 2026
Svar från Tenpin - Gloucester
Hi Anita, thank you for the fantastic 5-star review of Tenpin Gloucester! We are so pleased to hear you had such a positive experience and that our team was able to accommodate you and provide excellent customer service and we hope to see you again soon! Best wishes - Mel
Friendly staff very helpful two of our…
Friendly staff very helpful two of our party are disabled and allowances were made for the time it took to complete our game. Food good but thought drinks were expensive. Will be going again overall great job
12 augusti 2026
Svar från Tenpin - Gloucester
Hi there, thank you for leaving a 5* review of Tenpin Gloucester! We're so glad to hear how friendly and efficient you found our staff and how much you enjoyed the food. We also appreciate the honest feedback regarding the drinks pricing and we hope to see you again soon! Best wishes-Leila
Loads of space
Always friendly and helpfull. Theirs all ways plenty of things to do their in between bowling.
12 augusti 2026
Svar från Tenpin - Gloucester
Hi Beth, thank you for the 5* review for Tenpin Gloucester! It's lovely to hear that you enjoyed our fun activities and the service from our team. We hope to welcome you back again soon! Best wishes - Adelaide
The atmosphere the side of the bowling …
The atmosphere the side of the bowling was good but the lack of staff for how many people they were serving was shocking especially during the school holidays.
12 augusti 2026
Svar från Tenpin - Gloucester
Hi Emma, thank you for the 3* review for Tenpin Gloucester! We're so pleased that you enjoyed the atmosphere, but we are sorry to hear that there had been an issue with the service and we will ensure that your feedback is passed on. We hope to see you again soon! Best wishes - Adelaide
Poor
Made a booking for laser tag that the staff were unprepared for and had to find someone to run it. Grumpy teenage boy ended up running it as was visibly getting annoyed with excited 8 year old boys.
12 augusti 2026
Svar från Tenpin - Gloucester
Hello Customer,
Thank you for taking the time to rate Tenpin Gloucester 1 star. We are truly sorry to hear about your disappointing experience with the laser tag booking. It's clear that we fell short of expectations, and we apologize for the inconvenience and the frustration caused by the staff's unpreparedness and the attitude displayed. We will be addressing these concerns with our team to ensure such situations are avoided in the future. All the best ~ Laura
The staff were helpful and friendly
The staff were helpful and friendly. All the areas were clean.
3 augusti 2026
Svar från Tenpin - Gloucester
Hello Sue, Thank you for taking your time to leave us a 5* review! We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Gloucester. We will pass your comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Good
Good hot - table etc. clean. Booking process easy.
No drinks allowed in is a big issue for me as my autistic child will only drink Tesco apple and strawberry… so if you wish to sell this then I will stop bringing in his own drink. - rude staff member saying we can’t bring our own drinks in…
6 augusti 2026
Svar från Tenpin - Gloucester
hi Louise
Thank you for your 4-star rating. We're pleased to hear you found our hot food and tables clean, and the booking process easy. We understand your concern about bringing outside drinks, especially given your child's specific needs. We appreciate your feedback regarding the staff interaction and will review our policies to ensure a better experience for all our guests. Best wishes - Clare
Quick friendly helpful staff
6 augusti 2026
Svar från Tenpin - Gloucester
Hi Lisa, thank you for leaving a 5* review of Tenpin Gloucester! It's wonderful to hear how efficient and friendly you found our staff and we can't wait to welcome you back again shortly! Best wishes-Leila
We had a wonderful time
We had a wonderful time; it was a chance to be with family and celebrate our 19th wedding anniversary. We will definitely be back again.
6 augusti 2026
Svar från Tenpin - Gloucester
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us celebrating such a special event! We do hope to see you again very soon. Best Wishes - Kimberley
All good bowling lane was ready early…
All good bowling lane was ready early which was handy as we were early.All went to plan.
6 augusti 2026
Svar från Tenpin - Gloucester
Hi Susan, thank you for the 5* rating of Tenpin Gloucester. Thank you for your fantastic 5-star rating! We're so pleased to hear that your bowling lane was ready early and that everything went to plan. We appreciate your positive feedback!
Take care,
Kirsty
Svar från Tenpin - Gloucester
Hi Anjali, thank you for the 5* rating of Tenpin Gloucester. We're pleased you had a nice time and received good customer service. We hope to see you again soon!
Take care,
Kirsty
Soft play and "lunch"
I started off with my 5 year old niece in the soft play area, the lady on the desk seemed completely uninterested by anything and we didn't even get a smile. There were children definitely not following the rules of the soft play and the height restrictions were not being followed, I witnessed children being pushed and generally mistreating the equipment. We then had lunch which I ordered at 11:40..... it arrived at 12:10, it was stone cold and the woman that brought it out slid it along the table and left. The food was nit if good enough quality to reflect the price. The tables were unclean and there were staff just stood behind the bar area chatting. We moved onto the arcade area and got 110 tickets which was enough for one small sweet, its extortionate. I am generally unimpressed with the whole experience and won't be recommending visits to people I know.
6 augusti 2026
Svar från Tenpin - Gloucester
Hello
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent visit fell short of expectations across multiple areas. Please be assured that your comments regarding staff attentiveness, adherence to rules in the soft play, food quality and service, cleanliness, and arcade prize value will be shared with the relevant teams for immediate review and improvement. We hope you might consider giving us another opportunity to provide a much better experience. Best wishes - Clare
Brilliant way to spend a day with 3…
Brilliant way to spend a day with 3 generations - reasonable pricing too!
22 juli 2026
Svar från Tenpin - Gloucester
Hello Suzi,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We are delighted you found our venue and perfect way to spend time as a family. We look forward to welcoming you back again soon. All the best ~ Laura
Bowling
We arrived early for our session and were aloud to go ahead and play our game of bowling. It was a great offer including a burger. My grandson loved it. The staff were nice and friendly.
27 juli 2026
Svar från Tenpin - Gloucester
Hi Julie, thank you so much for the excellent 5* review of Tenpin Gloucester! We are really pleased to hear you had a great visit with your colleagues and we can't wait to see you all again soon for another 5* experience! Best wishes, Jade
Good place and service..
29 juli 2026
Svar från Tenpin - Gloucester
Hello, thank you for taking the time to leave us a wonderful 5-star review of Tenpin Gloucester! We are so happy to hear you enjoyed your visit and we hope to see you again soon! Best wishes - Mel
We booked an hour of bowling without…
We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play area, but reservations were required for that as well, and our daughter couldn't use it. The play area was also empty! The cocktails weren't good, and no one told us they weren't served at the lanes. The staff were unfriendly and unmotivated.
29 juli 2026
Svar från Tenpin - Gloucester
Hello, Thank you for taking the time to leave us a review of Tenpin Gloucester. We're truly sorry to hear that your visit was disappointing due to the issues with extending your bowling, the play area, and the quality of our cocktails. We also regret that you found our staff to be unfriendly! We pride ourselves on excellent customer service and so this is very disappointing to hear! Please be assured all of your feedback will be shared with the appropriate team so that improvements are made and in the meantime, we really hope you will give us another chance and we look forward to welcoming you back soon! Best wishes - Mel
Svar från Tenpin - Gloucester
Hi Jithu, thank you so much for the fabulous 5* review of Tenpin Gloucester! We're so pleased to hear that you and your child had such a wonderful experience! We love knowing our guests enjoy their time with us and we hope to see you again soon! Best wishes - Mel
My visit
Staff were lovely, me and my boyfriend had an amazing time bowling and playing in the arcade, it was very fun! And the location is not too far from my house. Booking is easy, make sure to book in advance though!
23 juli 2026
Svar från Tenpin - Gloucester
Hi Emily, thank you for the wonderful 5* review for Tenpin Gloucester! We're so pleased to hear that you had an amazing time and that you enjoyed the bowling, arcades and the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
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