Telford Copper & Stainless Cylinders LTD Omdömen 

Spectacular customer service from Sean. Prompt and detailed attention with all the information that I needed

Pleasantly surprised.
After speaking to so many people this morning and given conflicting information I decided to speak to Telford directly. I spoke with a gentleman named Sean (Reynolds) who helped me determine the correct boiler I needed (I was looking at the wrong thing that god I didn’t buy it!) and even provided me with details about the boiler via email. He also guided me to where I may find local installers as I didn’t have a clue where to start. Thank you for all your help, definitely going with Telford after this.

I had some issues with my hot water cylinder and Sean Reynolds,Technical Adviser has given a friendly, helpful professional service. Recent dealings also with the Sale Department were equally outstanding. I will definitely use this company again and highly recommend to others.

Sean answered every question I asked and even rang me to check I had all the info I needed - sent me diagrams and explained my requirements clearly.
Great service!

I had a problem with a tank that I had fitted 2 yrs ago. Unfortunately I also had a terrible experience with the plumber I had used.
I was not holding out much hope but thought it was worth a try since contacted company ti see if they would be able to help as I was unable to contact the plumber I had used
Wow, I was absolutely blown away by the support I received. They listened to my problem, guided me through what was required, kept me up to date all the way through and helped with resolution. I have never received such outstanding service and all who assisted me are an absolute credit.

Sean Reynolds from Telford Group has been extremely useful in answering my technical queries promptly and in detail.

His advice has been vital in resolving the issues I raised and he has made a number of suggestions which I am working to action. Thanks again Sean.

I was shopping around and seeking some technical advice I had already spoken to a couple of manufactures . I suddenly came across Telford group. Gave them a call . Never had to wait alot which was a surprise.
After speaking to a representative I was then transferred to the tech dept. and came accross Sean Reynolds who was very proffesional and informative. I would definitely be using products from this company again and would recommend others to aswell
Farooq khan

I was impressed at the speed and quality of response from Sean Reynolds in the team. It was really appreciated and meant we could resolve the issue quickly.

Sean was extremely helpful and knowledgeable. Thank you

The cylinder itself is very well built. The aftercare is equally as great. I had an issue after 20 years and woke up to water coming through the cieling. Fearing that the cylinder itself had cracked i started to look for replacements. However after speaking to Sean a technical adviser to find a direct replacement, he advised to check a couple of things. He helped me locate the point of the leak over the phone sent all relevant documents and part numbers within minutes of the call. Within 2 hours I manged to locate spares and repair. Sean is a true credit to the company and genuinely believes in their product and is definitely clued up.

Excellent service - dealt with my problem quickly and efficiently.

Sean at technical support has been outstanding. Our plumber wanted to install a new immersion tank, when just a faulty heating element and poor access to drain pipes he tank was the issue. Sean advised of a way to avoid that, saving me literally hundreds of pounds.
He went above and beyond, and I must also say that the Telford Group’s water tank we have had for 20 years is going strong, great product! 5 stars! Thank you.

I called the company with an issue regarding a noisy water tank. The technical team identified the issue very quickly and came up with a plan to resolve the issue. I'm very pleased with the speed of response and the professionalism of the team member.

I recently had an issue with a Telford water tank which had developed a leak . I called them up and from start to finish the team were keen to help and resolve the issue in a prompt and professional manner.The company came across as a great local company keen to keep there customers happy . Well done Telford

Grateful for all the advice and help from customer service, technical and logistics teams at Telford. Seamless service that handled my queries and delivery of new Tempest 250l inverted cylinder. Many thanks to the friendly team at Telford.

3 hot water cylinders. All failed and leaked. The last cylinder dripping through the sealing into the electrics in an old age pensioners home. Telford say they are not going to do anything about it. Old age pensioner has no money or hot water. Hope it doesn’t turn into a corporate manslaughter case. Telford excuse. Tank is leaking due to private water.

From start to finish, the customer service has been excellent. Really helpful phonecalls (including answering the phone quickly) and prompt and personal email exchanges. Would be happy to have to deal with customer service again (but hope not to have to).

I've seen the reply from this business about my review of 2 tank failures in less than 12 months that they are refusing to stand by. To be clear I'd rather deal direct with Telford, but that's not what they do.They offer words of sympathy but we're still £1200 out of pocket. If you google tanks suitable for well/ borehole, Telford come out top of search. Yes, the small print of literature supplied with tank says not suitable but who reads small print at install? You got to ask how other tanks have completed 20 years install on same supply, yet 2 Telford's ( in different properties ) have failed in 6 months.

I called Telford Group for advice on a cylinder we had just installed. Sean went above and beyond to answer our questions and we are extremely impressed with the excellent service
Thank you

Brilliant, efficient and quick service from Sean in technical department