Telford Copper & Stainless Cylinders LTD Omdömen 

Very please with the technical service. Resolved my expansion vessel issues.

Sean was super helpful!

I wasn't familiar with how my boiler worked. Sean took time to explain it to me over the phone, followed up with a personal email including links to how-to video guides, and helped me organise a boiler service. He then checked back in with me a couple of days later. Patient, clear, and thoughtful -- 10/10 service!

We had a Telford cylinder installed last year and had a couple of queries around the warranty. The team quickly directed me to Elaine in the specialist warranty team who was fantastic! She was genuinely interested in helping us, supplied us with all of the information we needed, was extremely courteous and very prompt in following up. If only all customer queries were handled this well, there would be no need for TrustPilot :-)

As a side note, we are now 12 months in and have not needed to use the warranty. Our cylinder works perfectly fine. It was installed through the government boiler grant scheme, so we were removed from the buying process, which led us to reach out for information from the manufacturer.

Heating system installed a few years ago by a different company with a poor record of follow up service.
They finally handed over to Telford and we had our first service a couple of months ago. The engineer left clear instructions for getting in touch if we had a problem.
Today we could not work out why the heating kept turning itself off so we rang CMS Ltd. Our call was answered immediately ( no being put on hold) and got transferred to a knowledgeable and patient engineer who helped me resolve the problem in 10 minutes!!
Brilliant service!!

Miles was great sorting out our heat pump problem. These were issues our installers failed to correct after three visits.

I have dealt with this company for over 26 years and still have one of their cylinders installed in my home since February 1998 with no problems. Their products are built to the highest standards. I am now looking to have a replacement made to keep in store ready for when the old one gives up the ghost!
Their Technical advisor Sean Reynolds, with whom I have dealt for over a year, is the most patient & helpful person I have come across for a long time,

Although I have not yet experienced the in-person servicing of the cylinder in the property I am a Tennant for, the help over the phone was reassuring and easy to proceed with. I was sent an email with plenty of information about the cylinder model in my apartment.

Overall, I cannot fault my experience so far.

Very help staff behind the screen who successfully guide me using my home water heater.

Spoke to Sean in technical, was very knowledgeable and good with details, also Teresa the sales rep was a good point of contact and responded to e-mails quickly.

Spoke to Sean @ Technical very helpful and polite, Highly recommend this company!

Needed a cylinder for a job I’m on with, rang Telford and spoke to Sean in technical.

Gave him the spec I needed and within minutes he had found the cylinder I needed for the job and sent over the details.

Ordered and was delivered next day.

Great service by Sean and I will definitely use again on upcoming jobs. Highly recommend.

Thanks!

An independent heating engineer installed a Telford thermal heat store for my brother in law and left without any instructions or paperwork. The system didn’t work as it should and the heating engineer wouldn’t come back. I contacted Sean in the technical department and explained the problem. He was extremely helpful and patient. He advised us how the system worked and how to set up the thermostats correctly. The system now works as it should. Thanks Sean.

I work for a major manufacturing company that made unvented cylinders, a couple I know have had there cylinders leak , I was asked by them to have a look and could see why these Telford cylinders fail and how they even pass regulations on this cylinder, the process is in my opinion a no go , inner cylinder is formed to slot in to the dished ends then welded from the outside to the inside, oxidation on inner welding, exposed inner wrapper which is crazy so not completely sealed, bosses are pushed through a pulled hole and only welded on outer flare,all joints should be butt welded for a hygienic seal and strength

Extremely satisfied with the service provided by the Telford Group. For 2 years, none of the multiple plumbers I asked for help have been able to diagnose the issue that was making my life misery... ( loud humming noise ). On a late Friday afternoon, I got the idea to contact Telford by email: within 5 minutes, I received an answer, and a plumber was booked for the Monday morning. Problem solved, I could not be happier. Impeccable service! Big Thank you to the team!

Telford really have been amazing at sorting out the issues left by greener living. Both with a leaking tank last august and more recently helping me diagnose and resolve my tank sterilisation issues.

Miles Bloor went above and beyond by walking me through it and getting the parts sorted.

Gives me alot of assurance in the industry.

Replaced our water boiler last year in orion building
Left not working correctly electrically called said it was outside there skillset
I checked myself 2 minutes loose wire on boost switch to fix
Would not recommend at all

Superb customer service. Sean from the technical was awesome - from the point of enquiry he was friendly and informative. He took time explaining the issue I had with the pressure vessel. Sean reassured the fault would be resolved. He even checked in with me following the engineer visit to check the fault was fixed. Caroline from the service booking team was great. Kept in touch and updated me throughout the booking process. Excellent service, highly recommend this company.

The aftercare service we have received from the team at Telford Group has been excellent. A big thank you to Elaine for being so helpful.

Technical service was really helpful they took the time to explain model differences and send the recap alongside data sheet and local suppliers straight after the call.
Highly recommend their echnical customer service.

Sean Reynolds was extremely helpful today helping me find to correct cylinder for a customer, I am always happy to speak to Telford, the staff are always friends and extremely helpful