TEALYRA SHOP Omdömen 

I tried to contact this shop a couple time after I place order. this shop ignore my email and never answer my call or call back. even I left a few voice messages.

and the chinese west lake green tea has misleading title. it's called west lake on title. but on description it said the tea is from a place NEAR west lake. the tea also taste bland.

I bought a japanese green tea as well. it taste bland and taste nothing like the actual one I bought from Japan.

They advertise mate tea on google summary info, and when I clicked to purchase online, unfortunately I never immediately noticed it was the wrong tea they had falsely advertised as being for sale, so I purchased.
After two days I realised I had been misled so I contacted them right away to cancel the order and I asked them not to send the product. Almost immediately I received an email from Dimitry telling me it had been already dispatched that day on 22nd Aug. However when I received the item, it had a label on it stating it been sent by Dimitry on 23rd Aug. so he LIED saying it had been sent, then sent it next day just to get a sale. Unfortunately for him I had evidence on the shipping label which contradicted his story. I told him it appeared he had lied.
What followed was me being accused of lying, spoken to harshly and two months of trying to get a refund through PayPal and my credit card to no avail. Despite promising a refund up to 30 days on their website for ANY reason, if I pay for return shipping I never got one. They wanted me to pay for shipping from US to AUS and return shipping from Australia to US or CA. However this was the same price as the refund of the product that should never have been sent to me. Dimitry refused to pay for shipping but did offer me a refund on the condition I pay for both shipping costs as well as remove a bad review on product review.com
This company has an Australian Domain Website as if they are here when in fact are in US. Until I complained, they also advertised having an Australian NSW address, (another deception) which has now been removed after I confronted him about it.
They advertised as if they were in Australia (low shipping cost for me) and products they dont sell and then lie or ignore customers to prevent refund and to keep the sale. They also ship items AFTER they claim it had been sent. After I was told it had been sent, being disappointed about being misled I sent several nice emails kindly requesting return information. They were ALL ignored. Go figure!

Any emails I got from Dimitry were accusing and demeaning. Like the first one which started...”Seems you are a story maker. You continue to say we are all here liers”. Even though I sent evidence to PROVE he sent the item after I requested him not to, by email correspondence and photo of shipping label, he ignored it and went on the attack. This is the classic response from a Charlatan.

I have been getting my tea from this company for the past year.
The quality of the tea is one of the best I found and the variety of teas can accommodate every taste. Delivery service is efficient, but the real shout out goes to the customer service.
In two occasions I messed up an order and had to contact asking for help.
Both times their reply was quick and polite, they solved the issue and really made me feel well cared for as a customer! If I could give 6 stars I would!

Great company, have been buying from them for several years now and never a problem. Customer service is fab, UK delivery is very fast and the products are lovely. Great choice of teas and products come well packaged. Can't recommend enough.

I remain a regular customer here mainly for the good quality oolongs at reasonable prices. Service and customer care are excellent too.

This company's customer service is second to none, they reply to my emails, and the postage is much faster now than ever, the teas are fresh and amazing, with such variety, and the flasks (especially the double wall glass flask) is such an amazing design. With winter coming, I will use it every day. Thanks specifically to Dimitriy for all the help.
I shall be a returning and faithful customer.

I have been purchasing tea from this company for more than two years now. The quality is consistently outstanding, the customer service excellent and delivery has gotten faster and faster.

My experience with Tealyra has been excellent from day one. I would highly recommend this company to anyone who is looking for high quality loose leaf teas. I have tried several types and now have my favourite sencha and gyokuro teas that I order again and again. Now that the company has a distributor in the UK, I get my order delivered in four to five days - fantastic service and products.

I was overjoyed when I found this store and its wide selection of teas. Since becoming a customer a few years ago I have enjoyed sampling the wide variety of teas on offer. The quality of the teas are outstanding. The customer service I have received from Tealyra has been excellent, I would highly recommend this company

Excellent service and good quality tea. Always arrives well packed and remains fresh once packets are opened. I am a regular shopper.

High quality a varied supplier of excellent tea

Great selection of teas. Prompt delivery.

Fantastic quality product, dispatched promptly and at great prices. Will continue to use Tealyra and try many more fantastic varieties!

I think it's the best tea shop I've ever used. Taiwanese Milk Oolong is the best ever.

I have ordered from Tealyra many time over the last few years. Always top quality tea. I have tried Matcha, Oolong and Dandelion root all of which I will continue to buy.

I've ordered from Tealyra a few times now and each time I'm very happy with my order. I like their Healthy Edge and Earl Gray Premium. It's awesome tasty! I would definitely will be ordering from them again.

Excellent range of high quality tea at affordable prices. Delivery very efficient too.

TERRIBLE - DO NOT PURCHASE
On 13 July I purchased approx $150 of tea products from Tealyra which have not been delivered. I have left several phone messages and emails via the web site but I have had ZERO response from the company. Thieves. Deceitful. Save your money. DO NOT REPLY.

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UPDATE
You sent the product to the wrong address. MY address on YOUR web site is correct. How about you look at the facts. Based on the tracking link on your web site, you sent the product to an address in the USA.

I have left phone messages and email with you and receive NO RESPONSE. Hence the claim you are thieves, because you have my money and I don't have the product. Simple logic. If you bothered to reply to my emails and phone calls over the past two months I would not have posted this review.

Check my account. Check my address on the invoice. Send me my product.

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Check the tracking on your web site product was not shipped to Australia.

The address on your web site is the same address I have had 5 other shipments successfully sent to.

You sent the product to the wrong address. You didn't respond to my phone calls OR emails generated from your web site.

YOU HAVE MY MONEY AND I DON'T HAVE THE PRODUCT.

What is your email address so I can prove you sent the product to the wrong address?
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What sort of customer service do you provide? How is it that I leave several messages on your phone system and use your web site internal communications twice to request order status and RECEIVE NO RESPONSE. However within 15 minutes of posting a critical review on a public site you manage to respond?
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Always love the tea we get from Tealyra, we have been using them for a while. The quality is great and they have an excellent selection. Postage is also reasonable and reliable

Good choice of teas at reasonable prices. Have some teas that I can't obtain elsewhere. Fairly speedy delivery.