TEALYRA SHOP Omdömen 

The company's support is non-existant. Despite showing as active on Instagram and Facebook, th ecompany did not respond to support via email, contact form, facebook message or telephone.
An order that supposedly was shipped never showed up at the shipping company.

I don't like leaving bad reviews, however their Oolong & Ginsing tea!!

It is probably Oolong but is tastless compared to others I have drunk over the years. I am also used to the tast of Ginsing and I cannot tast it in this tea at all...I should have guessed when i could not find the info on percentages of ginsing in the tea, but I was in desperate need fir ginsing medicinally.

Years ago i was gifted a box of assorted assam tea and it was amazing. The tea i just got from tealyra assam black tea is weak and im almost ready to try 3 bags at once. Ive
been using 2 tea bags per cup
Its not the tea im looking for. Its too weak.

Ordered teabags - never arrived. Total scam. Dont buy.

I ordered four different teas and was highly disappointed with the amount of ingredients were in each bag, making the tea weak. I have to put two tea bags to get the full flavour. I normally use tea pigs which gives generous amounts of mint leaves per tea bag

Customer service was great, Royal Mail lost my parcel and I emailed them about it Friday evening and they resent it and parcel was delivered on Monday! The teas are lovely and smell so strong.

Oh my gosh! This tea is amazing.
Can't believe O am writing this as I can't tolerate TEA.
But I ordered Organic Dandelion Root
& organic PU'ERH ginger treasure.
These are both herb/fruit infusions, I was looking for something to aid reduction of stomach acid. I am on Steroids for polymyalgia and it has caused me dreadful acid reflux.
These have been amazing,unusual taste,I find the taste of both enjoyable. More importantly they have both reduced the reflux and helped flatten and settle a serious gastric disturbance.
I highly recommend trying these if you need alkaline rather than acid, definitely worth actry. I am definitely ordering again, very economical as you only need a teaspoon to get a full flavour 😀

I placed an order for several teas and was initially pleased with the prompt delivery, but the moment I opened the package, I noticed a strange, overpowering odor that seemed off. I tried a few of the teas, hoping it was just the packaging, but each one had a bizarre chemical taste and an unpleasant smell that made me question if they were even safe to consume.

I immediately reached out to the company through their listed support channels, but have received no replies—no confirmation, no follow-up, nothing. It’s like they completely ghosted me. At this point, I’ve lost confidence not just in their products, but in their ability to handle even basic customer service.

This experience has left me frustrated and concerned. I won’t be ordering again, and I would caution others to think twice before trusting this brand.

I've been buying tea from Tealyra for a couple of years. Most of the teas are better quality and better price than anywhere else I found in UK. They have a great range of teas so plenty to try. I had some sencha that wasn't the same quality as it normally is and they replaced it without a problem.

I'm thrilled with the high-quality loose leaf teas and fast delivery!

I recently purchased loose leaf green and fruit tea from this store and I am absolutely delighted!
I especially want to highlight the high quality of the products: the tea leaves are large, the aroma is rich, and the packaging is convenient and beautiful.

Thank you to the store for such wonderful teas and prompt delivery!

Ordered 12 packs of loose teas and as usual received them promptly. Upon opening the parcel, I found an unusual pungent smell coming out of the box. I have since sampled 3-4 of the teas and have found them all to be contaminated. The smell does not correspond to any food products I can recognize and I am concerned about what the chemical is and whether it is safe.
I have contacted them but so far no evidence that they're interested in responding to emails or picking up the phone, let alone investigating the problem.

I am going to refer this to Trading Standards.

I have looked at the other reviews for similar issues and a large proportion looks to be fakes.

I've been ordering from Tealyra for years. They consistently offer interesting new teas, and their classics are always reliable.

I am TEALYRA online customer for long time because of great selection of tea from different countries, I can always find tea to my and my family members taste. Parcels always packed very accurate with care about quality, delivery is fast. Prices are reasonable.
Thank you TEALYRA!

It’s really good company! They do everything fast and clear! The tea is incredibly delicious! I’m back again and again! Tks for your job!

I ordered a parcel which unfortunately never arrived. After waiting for three weeks, I reached out to the store's support team, as the tracking information indicated that my package had been in Australia for over a week. Despite my initial request and a subsequent 15-day waiting period, I received no response from the company. There were no updates on the parcel's location, no apology, and no offer of a refund or to reship the item. Just SILENCE, like I never existed. Thanks to PayPal - I claimed the refund through them. Tealyra might have good tea, I really don't know, but for sure, it's a poorly managed company with non-existing processes.

I have been ordering lots organic white and green teas from this company for several years. The teas always lived up to my expectations in terms of taste. As a health conscious consumer I recently emailed them and asked whether they could show me the organic certifications or indeed any lab testing for pesticides or other unwanted substances - something any good tea importer should be able to provide. I still haven’t heard back and suspect there are none of those things. I won’t purchase again but found a trustworthy European competitor.

My experience with Tealyra company was amazing. I bought a bunch of tea from straight black and green to herbal blends.
Needless to say, the quality is high end. You can see it right after you pot your nose into a bag ;)
Very fast delivery too

I made a large ish order (mainly expensive due to wanting to try matchas).

1: No samples. I don't mean to be THAT person because free samples is something a brand doesn't HAVE to give, but all the tea sites I've browsed before Tealrya have always given samples. Even the smaller companies! And I bought £100 worth of tea!

2: The box came with faff printed on it that put me right off "Why tea is so great.. it prevents cancer, diabetes, etc etc etc." As always, please check with your doctor and drink in moderation. Whilst tea does have some links that it can HELP, get this Americanised informercial faff away.

3: NO flavour. I love chai. I bought a bunch of chai and was not impressed by what I had. Adadgio teas and chai were much more flavoursome.
3.1: Lapsang souching is the least flavourful, frangrant one I've ever had. It's more like a Russian Caravan.

It's almost like these teas aren't fresh at all. And from reading the most 'honest' reviews, I can see I'm not the only one who thinks this way - it looks like either Tealrya's quality has gone down or their teas just are weak.

4: They have yet to post my fair negative reviews on the teas I've tried on their website.

So disappointingly they have an amazing selection of teas, but with no samples and no adequate customer services (other tea sites I've been to have a happiness guarantee where if you don't like the tea they will swap free of charge) but there's too many to go through to find ones that don't taste like dishwater.

I'm really upset by this tea company and hope this deters you too. There's better value for your money out there.

PS: I tried their matcha - the expensive ones - it has a very fishy aftertaste and I have been making my matcha for awhile. The higher priced ones are bitter, not clean nor bright, and very unenjoyable.

great selection of teas. very tasty, i will order more. good service and fast delivery. I recommend.