Sytner Group - West London Audi Omdömen 

Since switching to the new phone system it has become impossible to get in touch with anyone in the service department.
On Wednesday the 12th August I called 10 times between 10am and 2:00pm unsuccessfully trying to contact the service team. Eventually i went to the dealership.
When I submitted a complaint, I received an automated reply stating that someone will respond within 48 hours. But i have not heard back.
This does not reflect on the service provided by any of the staff.
My advisor, Anoop is great.

Very good experience.
The video of the underside of the car was very good - and reassuring.

The receptionists remembered my name before I even gave my registration from previous visits.

The service team were very helpful and completed everything as requested

overall a very good experince

We had a very positive experience with the staff, who provided clear communication and timely updates throughout the process (14 August 2026), especially at the very beginning (14 August 2026). The team/staff/reception staff was friendly, professional, and highly efficient (27 August 2026), particularly in arranging a replacement car in time. Overall, we were very satisfied with the service provided.

I received a very good service with West London Audi. They are always courteous and professional and keep you informed with the Audi Cam Service.
Thank you to Nitesh for his excellent customer service.

Excellent service, staff were prompt and helpful, they kept me updated throughout

Raj & all colleagues at Audi West London were as always, professional, efficient & kind. I am always reassured.

West London Audi are a first class operation, it's reassuring to know we are in capable hands.

West London Audi helped me by bringing my chosen car from another Audi dealer in Huddersfield, & my experience couldn't have been better, in particular due to Melanie Ambrose, whose professionalism & knowledge of Audi product was second to none. She spoke to me every other day to keep me informed of progress, guided me through every step of the purchase process to ensure I was entirely happy with my new car & to ensure the experience was smooth, problem free & enjoyable.

West London Audi Team are great. Always greeted with the best front of house Barry.

All the service team provide great service and care. I’ve attended West London Audi for years and I would highly recommend them to everyone.

Thank you!

Professional friendly . A polite helpful service .kept fully informed. Advised of progress and phoned and advised work completed .allocated one of their team who introduced himself and followed service until end . Excellent service from him all in all excellent

I dont normally write reviews but after the most appauling service i received - i thought why not
"Hi Mrs Chagger
Just tried to call you twice
I have messed up quite bad with the number of your part exchange giving you a value based on 6660 miles when the car has over 92k miles
This is going to change the value of what we offer you to at most 13k rather than 19k.
Please call me back so that we can come up with a solution"
Kind regards,
Enes Mikulani
I insured the new car and taxed it - only to loose our £30 reinsurring my old car again and cancelling the tax i ordered for the new vehicle. I also took the vehicle i was selling in to Audi so they could test drive it and work out the mileage ?
There was no solution available . i was asked to pay the difference or not have the car - no lets meet half way ..

Having brought from this Audi centre before the customer service has definitely declined.
Sales Executive

The personal attention given to me and my car by Nitesh and his colleagues at the West London showroom/service location was excellent. I was also very happy with the approach to the servicing of the vehicle.

I have one criticism which concerns the severe difficulty is making telephone contact with your company. I couldn't get through by phone, or whats app which I used at your 'phone system's request, to make the booking. In the end I called by the branch when I had cause to drive past your West London location.

Similarly, when the car was with you. I wanted to discuss the video inspection report and discuss work options on the car. I couldn't get through by phone. I found a way of texting Nitesh which got a response and when he responded, in a short while, I found the discussion really helpful. I had tried to text another number which gave a 'dead line' type of response.

I believe you would be advised to engage a few more humans either at each branch or in a central or regional call centres. There seems a desire to use these type of systems which in my experience cause customer (my) aggravation and waste a lot of my time. The banks are awful for this having closed most of their branches. Your (new?) system in 2026, is probably the worst I have experienced.

I’m very happy with the recent experience buying a car from West London Audi. Rumtin was helpful and knowledgeable in choosing the right model and Stuart was efficient and arranged a good deal, including a part exchange on my current car.

Sam was very polite, attentive had read my comments on what was needing attention. On delivery.

On collection, Sam was efficient explaining what had been done.

I bought a car via emails and telephone calls as the car was 400 miles away. Communications were clear and negotiations smooth. My only negative is feeling rushed into taking delivery of the car to meet month end targets.

West London Audi,
Upon entering the Audi showroom with the intention of merely browsing and assessing various options, I was pleasantly surprised by the relaxed atmosphere. Consequently, I found myself staying for several hours. Notably, I did not experience any pressure or coercion to make a purchase. Mr. Ben Mcclaskey served as my sales advisor.

Throughout my interactions, I encountered individuals who were consistently polite, helpful, and genuinely attentive to my needs, rather than solely focused on their sales objectives. As a result, I made the decision to purchase a car on the same day. However, I had to wait approximately 3.5 months for the delivery of my vehicle. Despite this delay, I am thoroughly satisfied with my experience and the results I have achieved.

The team exhibited exceptional knowledge and patience in addressing my inquiries. They were particularly instrumental in facilitating adjustments to my order.
The sales team were both exceptional in their service. From the outset, every aspect of the process exceeded my expectations. Mr. Ben Mcclaskey, Your exceptional contributions to this project have surpassed all expectations. Well done.

Mr A E, Walker.

As always West London Audi are impeccable. Plenty of staff on hand. Punctual, and thorough, informative, well organised, efficient service. Thank you - and thank you Sam for your support.

Sam was fantastic, he looked after me and the car brilliantly. Always a great service at West London Audi

From reception to picking up the car when work was finished, reception was organised and efficient and the adviser very knowledgeable and helpful.