Charlotte made our purchase very straight forward. She was helpful, friendly and knew her product well. We were given plenty of time to decide on the right model for us and were not pushed into mak... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would Like To sincerely thank Adam Horton, Group Buyer, for making the process of selling my car as easy and stress free as possible. The communication from start to finish was fantastic and he was... Se mer
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Joseph was fantastic from start to finish. No request was ignored and his attention to detail was really awesome. As I didn’t see the car before I bought it he really personalised and supported my... Se mer
Would like to say a massive thank you to leon Jenkins at sytner swansea mini for the amazing experience at mini. From ordering the car, keeping us updated of the car being built to the delivery date.... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
375 Carmarthen Rd, SA5 8LW, Swansea, Storbritannien
- 01792 651505
4,9
Utmärkt
349 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
1st class service
21 november 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Ruth. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide our customers with the highest level of service and it is wonderful to hear that we have achieved this. We are committed to ensuring that all of our customers have a positive experience with us and we are glad that you were satisfied with the service you received. We look forward to seeing you again soon.
Great Service again
Fantastic service (again) from Lewis and John in the purchase of our Mini Cooper.
Great job!
19 november 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you so much for your kind words, Jez! We are delighted to hear that Lewis and John provided you with fantastic service during the purchase of your MINI. We strive to ensure that all of our customers have a positive experience when visiting Sytner Swansea MINI and it's wonderful to hear that we have achieved this. We hope you enjoy your new car and we look forward to seeing you again soon.
Graham is an asset to the team
Graham is an asset to the team. His knowledge and expertise was invaluable. This is my third mini with Sytner and won't be my last
4 november 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words about Graham. We are delighted to hear that he was able to provide you with the knowledge and expertise you needed. We are also pleased to hear that this is your third MINI with Sytner and that you plan to return in the future. We strive to provide the best customer service and we are glad that Graham was able to help you. We look forward to seeing you again soon.
Professional customer service. …
Excellent customer service from Bechan Evans. Always answered questions and very professional. Followed up information promised by other staff members that they failed to provide. Very pleased with the whole purchase experience.
3 november 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review of Sytner Swansea MINI. We are delighted to hear that you had an excellent customer service experience with Bechan Evans. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are sorry to hear that other staff members failed to provide the information they promised, but we are glad that Bechan was able to follow up and provide the information you needed. We are pleased that you were happy with the whole purchase experience. Thank you for your kind words.
Lewis was a fantastic help in making me…
Lewis was a fantastic help in making me feel comfortable in a mini and purchasing one.
27 oktober 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr James. We are delighted to hear that Lewis was able to make you feel comfortable and assist you in purchasing a MINI. At Sytner Swansea MINI, we strive to provide the best customer service and ensure that our customers have a pleasant and enjoyable experience. We are glad that Lewis was able to make your experience a positive one and we look forward to seeing you again soon.
New car
Friendly, knowledgeable, professional staff. Provided clear and relevant information and gave me time to decide what was right for me.
12 oktober 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Sue. We are delighted to hear that you had a positive experience with our staff at Sytner Swansea MINI. We strive to provide our customers with the best possible service and it is great to hear that we achieved this with you. We understand that it can be difficult to make decisions and we are glad that we were able to provide you with the time and information you needed to make the right choice for you. We look forward to seeing you again soon.
This is the 2nd Purchases in 2 years.
This is the 2nd Purchases in 2 years.
Customer Satisfaction is 10/10.
Would not go anywhere else to buy a Car with the current setup of John Rosser and Graham
12 oktober 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review, Wade! We are delighted to hear that you have had two successful purchases with us in two years and that you are so satisfied with the customer service provided by John Rosser and Graham. We strive to provide the best customer experience possible and it is great to hear that we have achieved this with you. We hope to continue to provide you with the same level of service in the future and look forward to seeing you again soon.
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mark! We are delighted to hear that you had a great experience with us here at Sytner Swansea MINI. We strive to provide the best service and the best cars to our customers, and it's wonderful to hear that we have achieved that for you. We hope you enjoy your new car and that you will come back to us for all your future motoring needs. Thank you again for your review!
The Legend Lives On.
Excellent salesperson. Enthusiasm of the dealership and a wonderful product.
28 september 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Allan. We are delighted to hear that you had a great experience with our salesperson and that you are pleased with the enthusiasm of our dealership. We are proud to offer a wonderful product and we are glad that you are happy with it. We strive to provide the best customer service and we are glad that we have achieved that with you. Thank you for your review and we look forward to seeing you again soon.
Tara us brilliant🌟🌟🌟
Tara was brilliant throughout the process from deciding on spec through to delivery and handover. Tara was great at keeping us informed of progress all the way through the build and shipping process and organising things with Motability. This is the second Mini we have purchased with Tara and our 4th Mini together with several BMW’s from Sytner Group. Without doubt Tara is a perfect exemplar for Sytner and we will continue to return to Tara when we next upgrade.
3 oktober 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Gary. We are delighted to hear that Tara was able to provide you with an excellent service throughout the process of deciding on the spec, build and shipping of your MINI. We are also pleased to hear that this is the second MINI you have purchased with Tara and the fourth MINI you have purchased from Sytner Group. We are proud to have Tara as an exemplar for our company and we look forward to welcoming you back when you next upgrade.
Great customer service
Great customer service. Staff very knowledgable . Delivery of car exceeded expectations.
13 september 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Evans. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide the best customer service and ensure that our staff are knowledgeable and helpful. We are also pleased that the delivery of your car exceeded your expectations. We hope you enjoy your new car and that you will come back to us in the future. Thank you for choosing Sytner Swansea MINI.
Really enjoyed our experience was well…
Really enjoyed our experience was well pleased with the smooth handover
10 september 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Miles. We are delighted to hear that you enjoyed your experience with us here at Sytner Swansea MINI. We strive to ensure that our customers have a smooth and enjoyable handover process, and it is wonderful to hear that we have achieved this for you. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us in the future. Thank you for your support.
We would like to thank Lewis Hughes.
We would like to thank Lewis Hughes for the outstanding service we received while purchasing our Mini from Sytner Swansea. Lewis was a pleasure to deal with and even went out of his way to deliver the car on his way home. Mr and Mrs B Jones, Saundersfoot.
9 augusti 2023
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Brett Jones. We are delighted to hear that Lewis Hughes provided you with an outstanding service when purchasing your MINI from Sytner Swansea. We are proud of our team and the lengths they go to ensure our customers are happy. We are glad that Lewis was able to deliver the car on his way home and that you and Mrs B Jones had a pleasant experience. We hope you enjoy your new MINI and thank you for choosing Sytner Swansea.
Excellent service
Excellent service, easy to do business with, keen to please and find the right car
17 augusti 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind review, Yvonne. We are delighted to hear that you had an excellent experience with us at Sytner Swansea MINI. We strive to make it as easy as possible for our customers to do business with us and we are always keen to find the right car for them. We are glad that we could meet your expectations and we look forward to seeing you again soon.
We found Charlotte very friendly…
We found Charlotte very friendly ,helpfull and informative, and just before we took delivery we noticed a small scratch on the door and they said it would be sorted out which they have booked the car in to be done
15 augusti 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Gareth. We are delighted to hear that you found Charlotte to be friendly, helpful and informative. We take great pride in providing excellent customer service and we are pleased that you were satisfied with the experience. We are sorry to hear that there was a small scratch on the door and we are glad that we were able to book the car in to be sorted out. We hope that you are enjoying your new MINI and we look forward to seeing you again soon.
Very helpful staff which made the…
Very helpful staff which made the purchase a very pleasant experIence.
6 augusti 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mrs Burley. We are delighted to hear that you had a pleasant experience when purchasing your MINI from Sytner Swansea. Our team of staff are passionate about providing excellent customer service and we are pleased that this was reflected in your experience. We hope that you are enjoying your new MINI and that you will continue to have a great experience with us in the future. Thank you for choosing Sytner Swansea.
Lewis was brilliant
Lewis was brilliant, made us feel welcome. He was totally professional, without being overwhelming. The same can be said for Paul who delt with the financial agreement.
11 augusti 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Chris. We are delighted to hear that Lewis and Paul made you feel welcome and provided you with a professional service. At Sytner Swansea MINI, we strive to provide the best customer service and we are pleased that we have achieved this with you. We hope that you enjoy your new MINI and that you will come back to us in the future. Thank you for choosing Sytner Swansea MINI.
Great service!
4 augusti 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Howells-Pugh. We are delighted to hear that you had a great experience with us at Sytner Swansea MINI. We strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing or maintenance needs. Thank you again for your review and for choosing Sytner Swansea MINI.
Thank you
We had such a good experience when we brought our old mini for a service, Tammy from the service department was so helpful it gave us a positive feeling to purchase our new car from you. The sales staff (Lewis & Graham) were also fantastic, they made us feel very welcome unlike some other large dealerships in the area. We will definitely be recommending your dealership to our friends and family. Thank you (10 out of 10)
18 juli 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your kind words, Mr Giffard. We are delighted to hear that you had such a positive experience with us. We strive to provide the best customer service and it is great to hear that our staff have made you feel so welcome. We are glad that you will be recommending us to your friends and family and we look forward to seeing you again soon. Thank you for your continued support.
Salesman Lewis Board was very polite
Salesman Lewis Board was very polite, very helpful, very knowledgeable and courteous. Would recommend to family and friends
13 juli 2023
Svar från Sytner Group - Sytner Swansea MINI
Thank you for your 5 star review, Janet. We are delighted to hear that you had a positive experience with Lewis. We strive to provide excellent customer service and it is great to hear that Lewis was able to meet your expectations. We appreciate your recommendation and hope to see you again soon at Sytner Swansea MINI.
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