Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Se mer
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Plats
Byt platsRavens Way, NN3 9UD Northampton, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Se mer
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Very well looked after and everything explained in a polite and professional way. Great service on the day and I hope the car performs as well in the coming months.
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I viewed a couple of cars recently at the Northampton branch and was pleasantly surprised. There was a very large range of vehicles to choose from and the staff went above and beyond to assist with al... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Ravens Way, NN3 9UD, Northampton, England, Storbritannien
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chris and Matt were great and very…
Chris and Matt were great and very helpful. Just got a brand new car and very pleased with our choice they also have a wide range of different cars to choose from with good customer service.
1 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Hina, thank you very much for your lovely review. We’re delighted to hear that Chris and Matt were so helpful and that you are pleased with your brand new car. It’s wonderful to know that our range of vehicles and customer service met your expectations. We truly appreciate you taking the time to share your experience and hope you enjoy many miles in your new car. Should you need any assistance in the future, please do not hesitate to get in touch.
Chris and Matt were great and really…
Chris and Matt were great and really made the process easy and stressless - great experience all round
1 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Michael, thank you very much for your kind words. We are delighted to hear that Chris and Matt made the process easy and stressless for you. It's wonderful to know you had a great experience all round at Sytner Select Northampton. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us.
Lloyd & Dan H
Lloyd & Dan H
Great guys /professional all service . Al done very well and quick. Very happy with them assistance &service
1 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Lloyd & Dan H. We’re delighted to hear that you found our team professional and that the service was both efficient and to your satisfaction. Providing excellent assistance is something we take great pride in, so it’s wonderful to know we met your expectations. Your happiness means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you back in the future.
Amazing customer service
I visited sytner group at the beginning of last week and a young gentleman called Bradley came over to help me. He was amazing very knowledgeable and took the time to answer question.
Bradley made the whole experience at sytner pleasurable.
23 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Gayle, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Bradley was able to assist you so effectively and made your visit to Sytner Select Northampton a pleasurable one. It is always wonderful to know that our team’s knowledge and dedication have made a positive impression. We truly appreciate your feedback and look forward to welcoming you again in the future. Kind regards, Sytner Select Northampton Team
I visited Sytner a few days ago with my…
I visited Sytner a few days ago with my partner and a young man called Bradley helped us out and was just amazing with helping us out with everything we needed to know, and if we do purchase it will definitely be Bradley we go back to, to help us
24 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Thank you so much, Deni, for your wonderful review. We’re delighted to hear that Bradley provided such excellent support during your visit. It’s great to know he was able to assist you and your partner with everything you needed. We truly appreciate your kind words and look forward to welcoming you back in the future. Your recommendation means a lot to us, and we hope your experience with Sytner Select Northampton continues to be positive. Thank you once again for sharing your feedback.
Excellent customer service
Bradley made the whole car-buying experience absolutely outstanding from start to finish. He was friendly, knowledgeable, and genuinely took the time to understand what I was looking for without ever making me feel pressured. Every question I had was answered honestly, and he kept me informed throughout the entire process.
I couldn't be happier with my new car and the service I received. If you're looking for someone trustworthy, approachable, and committed to providing an exceptional experience, I highly recommend asking for Bradley. Five stars all the way!
6 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Jade. We’re delighted to hear that Bradley provided such a friendly and knowledgeable service throughout your car-buying experience. It’s wonderful to know you felt supported and never pressured, and that all your questions were answered honestly. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Select Northampton in the future. Five stars truly well deserved!
Amazing service from Dragos
Amazing service from Dragos, he was very polite and patient with me and my family. Dragos was very informative about the vehicles that Sytner have in stock and helped me choose the best vehicle for me and my family. I would strongly recommend buying a vehicle from Sytner and asking for Dragos.
29 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Daisy, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Dragos provided you and your family with polite, patient, and informative service. It’s wonderful to know he helped you find the perfect vehicle to suit your needs. Your recommendation means a great deal to us, and we truly appreciate your support. We wish you many happy journeys in your new car. Best wishes, The Sytner Select Northampton Team
Jonathan ans Euan were great
Jonathan ans Euan were both very helpful, communicated a positive arritude and gave genuine reassurance about the transfer of ownership.
This contrasted with other dealers we visited where the sales people didn't show a lot of interest in trying to sell a car.
30 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Mr Sanderson, Thank you very much for your kind words. We are delighted to hear that Jonathan and Euan provided helpful and reassuring service during your visit. It’s wonderful to know their positive attitude made a difference and stood out compared to your experiences elsewhere. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, The Sytner Select Northampton Team
Extremely poor service and not reliable
On 16 July, I paid a holding deposit to reserve a vehicle and expected it to be held for me. Since then, I have received no updates and no callbacks despite contacting the dealership three to four times.
Each time I called, I was told that Jonathan was either off work, unavailable, or with another customer. On one occasion, I was told he was with a client and would call me back, but he never did.
Eventually, I spoke to another member of staff, who informed me that on 20th July, another customer had applied for finance and the vehicle had been reserved and sold to them, despite the fact that I had already paid my holding deposit on 16th July. At no point was I informed of this or contacted by Jonathan.
On 27th July, I emailed the Branch Manager and copied Jonathan into the email, setting out my concerns and requesting a response. To date, I have received no reply.
It has now been almost three weeks, and I have still received no proper update or explanation. To make matters worse, my holding deposit has still not been refunded.
This level of customer service is completely unacceptable. I have wasted valuable time chasing updates while being led to believe my purchase was progressing. I had planned to use this vehicle for a family holiday to Spain next week, with hotels already booked, and I am now left without a car. In the meantime, the other Tesla Model X vehicles I had been considering have also been sold, leaving me with no option but to start my search again.
I am extremely disappointed by the lack of communication and the way this situation has been handled.
16 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Asif, We sincerely apologise for the poor experience and lack of communication you have encountered. This is not the standard of service we aim to provide. We understand your frustration and disappointment regarding the holding deposit and the vehicle sale. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and assist you directly. Kind regards, Sytner Select Northampton
We’ve been looking for a used car and…
We’ve been looking for a used car and ended up over at Sytner - Northampton. We worked with Justyna, she was great to work with, very professional but also friendly and warm but not too pushy or salesey! She kept us updated, understood what we wanted, the budget and timeframes - she provided us with plenty of options and information etc. We’d definitely recommend speaking to this garage and in particular with Justyna 🙌
24 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Thank you, Lee, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Justyna provided such a professional and friendly service, understanding your needs and budget so well. It’s wonderful to know you felt supported throughout the process without any pressure. Your recommendation means a great deal to us, and we’re pleased you found plenty of suitable options. We hope you enjoy your new car and look forward to welcoming you again in the future.
Amy and the sales man was very good and…
Amy and the sales man was very good and helpful and polite
25 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Ken, Thank you very much for your kind words. We are delighted to hear that Amy and the sales team were helpful, polite, and provided you with a positive experience. It is always our aim to offer excellent customer service, and your feedback is greatly appreciated. We hope you continue to enjoy your vehicle and look forward to welcoming you back to Sytner Select Northampton in the future. Your support means a great deal to us. Best wishes, The Sytner Select Northampton Team
Euan and Lloyd were great!
Euan and Lloyd were knowledgeable, pleasant and didn't try the hard sell (although they did inform us of all our options!).
25 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Matthew, Thank you very much for your kind words. We’re delighted to hear that Euan and Lloyd provided a knowledgeable and pleasant experience without any hard sell, while ensuring you were fully informed of all your options. It’s always our aim to offer honest and helpful advice, making the process as straightforward and enjoyable as possible. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Select Northampton Team
Avoid by all means …. May re-brand but service still poor as before
Purchased a car from Sytner Select Northampton and reported multiple faults within 2 days of collection, including an incorrectly fitted rain sensor, incorrectly fitted wing mirror, faulty powered boot caused by a damaged wire, sticking seat mechanism, and concerns about the service history and brakes. Sytner later admitted these faults existed after inspecting the vehicle.
Despite repeated requests for help, my emails were ignored, promised callbacks never happened, and no courtesy car was provided. I exercised my legal right to reject the vehicle within 30 days, but Sytner refused.
The biggest impact has been on my relative, a Community Nurse, who has been left without a car to travel between patients while this dispute continues.
Very disappointing customer service, poor vehicle preparation, and a stressful experience from start to finish.
CarShop had built a poor reputation with many customers, so it’s hard not to wonder whether the rebrand to Sytner Select was an attempt to distance itself from that reputation rather than address the underlying customer service issues.
I would avoid because they are cowboy traders and don’t even follow the trading standards or the law.
They will comment under customers reviews saying “We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide.” Still same standards as when they were carshop nothing has changed. People work hard to purchase the cars last thing one needs is a faulty and dangerous car.
24 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Mrs Henningham, We sincerely apologise for the disappointing experience you have described. This is certainly not the standard of service we aim to provide at Sytner Select Northampton. We understand the frustration caused and the impact on your relative’s work. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, so we may better understand your concerns and discuss the matter further. Kind regards, Sytner Select Northampton
Everyone was very accommodating
Everyone was very accommodating, we did not feel rushed or pressured & Matt made sure to explain everything thoroughly
24 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Lucie, Thank you very much for your kind words. We are delighted to hear that you felt comfortable throughout your visit and that Matt was able to provide clear and thorough explanations. It is always our aim to ensure every customer feels valued and never rushed or pressured. Your positive feedback means a great deal to us, and we hope to welcome you back to Sytner Select Northampton in the future. Wishing you all the best with your new vehicle. Kind regards, The Sytner Select Northampton Team
Excellent customer service
Excellent customer service!
Very patient with us viewing multiple cars for what suited us best!
24 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Jack, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that our team was patient and supportive while you viewed multiple cars to find the perfect match for your needs. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected during your visit. We truly appreciate your positive feedback and hope you enjoy your new vehicle. Best wishes, The Sytner Select Northampton Team
Tyreke was very helpful with helping my…
Tyreke was very helpful with helping my friend to buy a car we was going to look somewhere else but his service was great so didn’t see the point in going anywhere else. I will be coming here to buy my next car.
23 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Thank you, Laura, for your kind words. We’re delighted to hear that Tyreke provided such excellent service and made the car buying experience a positive one for your friend. It’s wonderful to know that you’ll be returning to us for your next vehicle. We truly appreciate your support and look forward to welcoming you back at Sytner Select Northampton in the future. Your recommendation means a great deal to us.
I received warmth and excellent service…
I received warmth and excellent service from Sam and Runus. They were both friendly and was able to talk through all my questions. Well done guys 👍 .
I’m so happy with my purchase 😘👌
23 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Adetutu, Thank you ever so much for your kind words. We’re delighted to hear that Sam and Runus provided you with such warm and excellent service, and that they were able to answer all your questions thoroughly. It’s wonderful to know you’re so happy with your purchase. Your feedback truly means a lot to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Northampton.
Svar från Sytner Group - Sytner Select Northampton
Dear Agboola S Ore, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were well satisfied with your experience at Sytner Select Northampton. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you again in the future. Best wishes, The Sytner Select Northampton Team
Great service from Matt and Lewis overall
Great service from Matt as soon as we pulled into the car park, very helpful and friendly. Lewis was also great and very helpful and I’ve got a great car from the both of them,
Thank you
23 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Jack. We’re delighted to hear that Matt and Lewis provided you with such helpful and friendly service from the moment you arrived. It’s wonderful to know you’re pleased with your new car and the support you received throughout. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy every mile in your new vehicle!
A Star customer service from Lloyd and…
A Star customer service from Lloyd and Dan, the Sheffield Wednesday supporter!! Smooth, quick service from start to finish.
22 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Northampton
Dear Andrea, Thank you ever so much for your kind words and for taking the time to share your experience. Lloyd and Dan will be thrilled to hear your praise, especially with the Sheffield Wednesday mention! We’re delighted that the service was smooth and quick from start to finish. It’s always our aim to provide a five-star experience, and your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Select Northampton in the future. Best wishes, The Sytner Select Northampton Team
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