Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the... Se mer
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Plats
Byt platsPenarth Road, CF11 8TT Cardiff, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought a car from Robert over the weekend and the experience was great from start to finish. Robert was super professional and easy to deal with throughout the whole process and got us the perf... Se mer
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We had a great (and very fast) buying experience thanks to Shinay. Buying a car that our son had chosen on line, was a bit stressful but Shinay was cool, calm and collected. She was extremely helpful... Se mer
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Tristan & Jake. Fantastic guys. Professional service from start to finish. Discussed everything with me. All my requirements and all the services that Sytner offer. Looked at various branches b... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Penarth Road, CF11 8TT, Cardiff, Storbritannien
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
You damaged my car and then tried to…
You damaged my car and then tried to deny it. After finally acknowledging fault (after pretending you didn’t have access to your own cctv) it now needs to come back in to the body shop to be repaired. Accidents happen and despite waiting almost 8 hours there with a baby, I would have accepted this and it could have been a positive customer experience but the poor service and lies have really tainted that.
9 mars 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Ivin was a great salesman
Ivin was a great salesman, very honest and polite
10 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Gemma, Thank you very much for your kind words about Ivin. We are delighted to hear that you found him to be a great salesman who was both honest and polite. It is always our aim to provide a friendly and trustworthy service, and your feedback is truly appreciated. We hope you continue to enjoy your experience with Sytner Select Cardiff and look forward to welcoming you again in the future. Best wishes, The Sytner Select Cardiff Team
Jonathan and Robert were top class and…
Jonathan and Robert were top class and both really knowledgeable and professional. I was disappointed at the length of time it took (nearly 5 hours) due to the MOT not being done and then had a tax issue due to car being ex mobility which is out the business control. Had my agreement from finance company and the mileage was when the car went into the garage and not when I bought it which means I don’t get the full mileage PCP agreement. Also when I checked the car the following day the wheel caps hadn’t been put back on the car and were in the passenger door. When I checked them they had seen better days plus the full amount wasn’t there leaving me short when I applied them to the car.
3 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Richard, thank you for your detailed feedback. We are pleased to hear Jonathan and Robert provided knowledgeable and professional service. We apologise for the lengthy wait and any inconvenience caused by the MOT and tax issues, which were unfortunately beyond our control. We also regret the oversight regarding the wheel caps and the mileage concerns you raised. Your comments are valued and help us improve our service. We appreciate your understanding and hope to better meet your expectations in the future.
Highly recommended
Clear, helpful advice from Shinay Ali. Made a really stressful experience easier.
I'm glad I came to Synter Select.
Highly recommended.
7 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Kim, Thank you very much for your kind words. We are delighted to hear that Shinay was able to provide clear and helpful advice, making what can be a stressful experience much easier for you. It’s wonderful to know that you are glad you chose Sytner Select Cardiff and that you would highly recommend us. Your feedback is greatly appreciated and motivates us to continue delivering excellent service to all our customers. Best wishes, The Sytner Select Cardiff Team
Tristan and Melvyn were excellent
Tristan and Melvyn were excellent. Made a complicated process very easy. A very good experience.
7 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Mark, Thank you very much for your kind words. We are delighted to hear that Tristan and Melvyn were able to make what can often be a complicated process straightforward and enjoyable for you. It’s wonderful to know that your experience with Sytner Select Cardiff was a very good one. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We hope to assist you again in the future. Best wishes, The Sytner Select Cardiff Team
Very Helpful and Knowledgeable
Very Helpful and Knowledgeable. Caitlin, Shinay and Less went above and beyond in making our purchase smooth.
5 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Michael. We are delighted to hear that Caitlin, Shinay and Less provided such a helpful and knowledgeable service throughout your purchase. It’s wonderful to know they went above and beyond to make the experience smooth and enjoyable for you. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back in the future.
Bought a car today
Bought a car today. Charlie was super helpful and friendly ,he made the whole process straightforward. Great experience.
5 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Kate, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Charlie was helpful and friendly throughout your car purchase, making the process straightforward and enjoyable. It’s wonderful to know you had a great experience at Sytner Select Cardiff. Your feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We hope you enjoy your new car! Best wishes, The Sytner Select Cardiff Team
Easiest Car Buying Experiance ever
Easiest Car Buying Experiance ever. Ivin Was knowledgable and listen to my needs perfectly, in and out with a new car in 45 mintues. Highly recommend
4 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Serenna, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Ivin was knowledgeable and attentive to your needs, making the car buying process straightforward and efficient. It’s wonderful to know you were able to drive away in your new car within 45 minutes. Your recommendation means a great deal to us, and we hope you enjoy every moment with your new vehicle. Best wishes from all at Sytner Select Cardiff.
Car purchase
Came to by my seat aroma fr from here and from start to finish it was a smooth process with salesman kips, very helpful and not pushy
4 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Joe, thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Kips provided helpful and attentive service without being pushy, making the process smooth from start to finish. It’s always our aim to ensure every customer feels comfortable and well supported. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. Thanks again for choosing Sytner Select Cardiff.
Really nice job done for service and…
Really nice job done for service and MOT
On time and very instructive
People are friendly and do their best to help
2 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Jafar, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service and MOT to be prompt and informative. It’s wonderful to know that our team’s friendly approach and willingness to assist made a difference to your experience. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Cardiff in the future.
Car sale
Bought a car today with the help of Robert and James. Not at all pushy, not on our shoulders. Very friendly, helpful and knowledgeable. A fabulous experience
3 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Thank you so much, Tracey, for your wonderful review. We’re delighted to hear that Robert and James provided a friendly, helpful, and knowledgeable service without any pressure. It’s fantastic to know you had a fabulous experience purchasing your car with us. Your kind words mean a great deal and truly reflect the standard of care we strive to offer every customer. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Thank you Jon and Robert
Thank you Jon and Robert! Amazing experience. Complications at start but rectified in the end and couldn't have been any better.
3 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Sara, Thank you very much for your kind words. We are delighted to hear that Jon and Robert were able to provide you with an amazing experience despite the initial complications. It’s wonderful to know that everything was rectified to your satisfaction and that the overall service met your expectations. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Cardiff. We look forward to welcoming you again in the future.
Bought a car with summer and Melvin
Bought a car with summer and Melvin, super helpful and supportive with the experience
1 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Emily, Thank you very much for your kind words. We are delighted to hear that Summer and Melvin were super helpful and supportive throughout your car buying experience. It’s always our aim to provide excellent service and make the process as smooth and enjoyable as possible. Your feedback is greatly appreciated and motivates the whole team to continue delivering the best for our customers. We hope you are thoroughly enjoying your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Cardiff Team
BMW X5 45e
Came to look around for a vehicle for future plans so stepping up in size, was greeted by Mohammed which was 5* start to finish. Few speed bumps along the way but nothing to do with service more towards today’s market in part exchange so deal was unfortunately not completed. Exchanged messages after meeting and Mohammed expressed his full understanding of the situation.
27 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Thank you, Dillon, for your kind words and for taking the time to share your experience with Mohammed at Sytner Select Cardiff. We’re pleased to hear you felt well looked after throughout your visit. It’s unfortunate that the deal didn’t come to fruition due to the current market conditions, but we appreciate your understanding. Should your plans change in the future, we would be delighted to assist you again. Wishing you all the best with your vehicle search.
A great experience at Sytner Select Cardiff
The salesman Mohamed at Sytner Select in Cardiff ensured we had an excellent experience when buying the car. He was informative, knowledgeable, friendly and jovial. Nothing was too much trouble and he worked tirelessly to ensure we had the best deal possible. A great asset to the Sytner Group - thank you.
27 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and positive feedback. We are delighted to hear that Mohamed provided you with an excellent experience and was both knowledgeable and friendly throughout your visit. It’s wonderful to know he went above and beyond to ensure you received the best possible deal. Your recognition means a great deal to us and to Mohamed personally. We truly appreciate you taking the time to share your experience and for choosing Sytner Select Cardiff.
Top notch service
Kips was great at providing a very friendly service and was very helpful. The level of professionalism was spot on and helped me make a big decision on my next car. Both Kips and Deep were very welcoming and provided a service i would definitely use again.
28 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Thank you, Ben, for your kind words. We’re delighted to hear that Kips and Deep provided a friendly and professional service, making your decision easier. It’s wonderful to know you felt welcomed and supported throughout your experience with us. Your recommendation means a great deal, and we truly appreciate you taking the time to share your positive feedback. We look forward to the opportunity to assist you again in the future. Wishing you all the best with your new car!
Deep and naeem helped me sort a new car…
Deep and naeem helped me sort a new car out very quickly with no issues . Everything went smooth and overall good customer service
28 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Riyad, Thank you very much for your kind words and positive feedback. We are delighted to hear that Deep and Naeem were able to assist you promptly and that the entire process went smoothly. Providing excellent customer service is very important to us, and it’s wonderful to know you had a good experience. We truly appreciate you taking the time to share your thoughts and hope you enjoy your new car for many miles to come. Best wishes, The Sytner Select Cardiff Team
Ivin saji
Purchased the car with ivin Saji who presented himself very well , was not over powering but made you feel comfortable at the same time.
Explained everything clearly and made the process a pleasant one.
Wishing this young man every success in his career.
28 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear Stef, Thank you very much for your kind words and positive feedback. We are delighted to hear that Ivin made you feel comfortable throughout the process and explained everything clearly. It’s wonderful to know that your experience was a pleasant one. Your good wishes for Ivin’s career are greatly appreciated, and we will be sure to pass them on. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Cardiff
Svar från Sytner Group - Sytner Select Cardiff
Dear Melanie, Thank you ever so much for your kind words about Amardeep. We are delighted to hear that you had a fantastic experience with him. It is always our aim to provide excellent service and it’s wonderful to know that Amardeep made such a positive impression. Your feedback truly means a lot to us. We hope to welcome you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Not sure how to score this?
I rarely buy cars and tend to know exactly what I am looking for. I tend to do all the necessary reading before down selecting a car. It generally means I'm going to buy a car and not be sold one.
Mohammed, the 'salesman' was very nice and relatively attentive, seemed to be dealing with multiple customers. He didn't push when I rejected the optional extras such as coatings and even found out about blind spot costs etc... He unfortunately wasn't able to answer the questions I had so I had to Google quite a bit, including the car tax cost (he thought it was going to include the extra £425). Seems most car 'sales people' have zero experience with electric cars, but that's a general thing and not specifically related to this instance.
I decided to buy the car and agreed a px price for my car. Liam the finance guy seemed to push finance etc... Couldn't seem to understand why anyone would buy with cash. I asked for the warranty cost information to be sent to me via email. Nothing ever arrived.
Anyway come to collection day. Process was relatively quick, although they had the wrong name on the documents they needed me in sign, forgot about the px, basically seemed to have completely forgotten who I was within 4 days, that's not great in a sales environment. Now when I got to paying, which involved Liam, the agreed value of my px had been reduce by £1000. I hope that it was a mistake on their behalf, not a try on. The final price I paid did use the agreed px price, but the cheek to try it on wasn't brilliant. I have even had to email to get a receipt for the purchase, that should have been automatically sent surely? However, they also sent me a link for this review and wanted me to do the review while going through the payment process. So overall not the best experience, although Mohammed was very nice throughout the process.
Update, just had to resign documents as they had it down as VAT exempt. These things should be bread and butter.
26 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Select Cardiff
Dear John, thank you for sharing your detailed feedback. We apologise for the confusion and inconvenience you experienced during your purchase, particularly regarding the part-exchange valuation, documentation errors, and communication issues. It is disappointing to hear that some aspects of the process did not meet your expectations. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk, to discuss your experience further and address any outstanding concerns.
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