Every part of the service is discussed in detail and prices given. A video informing me of Vehicle Health Check. Great communication from Reece, who was very polite and patient considering his ve... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Chris/Carl my advisor has restored my faith in bmw, my service was completed quicker than i thought even though i arrived just before 10 it was completed by 1pm and was only booked in 5pm the day befo... Se mer
Hi there, I must say that in recent times on visiting Sytner Oldbury I was more than impressed with your service, Logan C was breath of fresh air! He has mastered the art of customer service, he went... Se mer
Företaget har svarat
Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
819 Wolverhampton Road, B68 8DA, Warley, Storbritannien
- 0121 552 2825
4,4
Utmärkt
880 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mr Nagpal, We are truly sorry to hear about your experience with our receptionist, as this is not the standard of service we aim to provide. We appreciate your feedback and understand how important a warm and respectful welcome is. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Thank you for bringing this to our attention.
would like to thank Ollie and all the…
would like to thank Ollie and all the staff at BMW Sytner Oldbury. I booked my car in for a starter battery replacement, and Ollie went through everything with me. He showed me a video of my car, explaining all the checks that had been carried out and highlighting any repairs that might be needed. The video was sent to my phone by text, which was a great touch.
They also washed and valeted my car, and it looked fantastic when I collected it.
I would like to thank Ollie and all the staff at BMW Sytner Oldbury for the excellent service they provided. They did a great job on my car, and I really appreciate their professionalism and attention to detail.
26 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Narinder, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ollie and the team provided you with clear communication and excellent service, including the helpful video and thorough checks. It’s wonderful to know your car looked fantastic after the valet. Your appreciation of our professionalism and attention to detail means a great deal to us. We look forward to welcoming you back to BMW Sytner Oldbury in the future. Best regards, The BMW Sytner Oldbury Team
Really good service
Really good service . Used a few bmw garages in the past but this is my go to
27 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Lee, thank you very much for your kind words and for choosing Sytner Oldbury BMW as your preferred garage. We are delighted to hear that our service has consistently met your expectations and that we have become your go-to place for all things BMW. It’s always a pleasure to welcome back valued customers like yourself. Your support means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Best wishes from the team.
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mrs Williams, Thank you ever so much for your kind words. We are delighted to hear that your experiences with Sytner Oldbury BMW have always been pleasurable. It is our utmost priority to ensure every visit is enjoyable and meets your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Should you ever wish to share any further feedback, please do not hesitate to get in touch. Warm regards, The Sytner Oldbury BMW Team
Great staff
Great staff everyone was really friendly polite and respectful Muhammad was excellent Top level customer service whole experience was top class.
23 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mr Ambleton, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Muhammad and the entire team provided you with top-level customer service and made your visit so enjoyable. It is always our aim to be friendly, polite, and respectful to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone at Sytner Oldbury BMW. Kind regards, The Sytner Oldbury BMW Team
Steven was extremely helpful and kept…
Steven was extremely helpful and kept me up to date with how my car was going
17 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words. We are delighted to hear that Steven was able to assist you so effectively and keep you informed throughout the process. Providing excellent customer service and clear communication is very important to us, and it’s wonderful to know that this was reflected in your experience. We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your car. Please do not hesitate to get in touch if you need any further assistance.
I am always pleased when getting…
I am always pleased when getting repairs done with BMW Syntner, they do a great job
12 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mrs Thomas, Thank you very much for your kind words and for taking the time to share your experience with Sytner Oldbury BMW. We are delighted to hear that you are consistently pleased with the repairs carried out by our team. It is always our aim to provide a high standard of service and workmanship, and your positive feedback is truly appreciated. We look forward to continuing to support you with your BMW in the future. Kind regards, The Sytner Oldbury BMW Team
Stephen was really helpful a real asset…
Stephen was really helpful a real asset to bmw
11 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Luke. We’re delighted to hear that Stephen was so helpful during your experience with us. It’s always wonderful to know that our team members are recognised as valuable assets to BMW. Your feedback is greatly appreciated and serves as a fantastic encouragement for Stephen and the rest of the team. We hope to continue providing you with excellent service in the future. Thanks again for taking the time to share your thoughts.
Level of service
This is the third time i've used this branch of BMW and each time the level of service has been exceptional.Service advisor Reece Maynard and his colleague who sits adjacent to him have on each occasion endeavoured to make sure i wasn't speending money needlessly which is a refreshing change and kept me well informed when my car was been worked on.
8 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear H Ambleton, Thank you very much for your kind words and for choosing Sytner Oldbury BMW on multiple occasions. We are delighted to hear that Reece Maynard and his colleague have consistently provided exceptional service, ensuring you feel well informed and confident about the work carried out on your car. It is always our aim to offer honest advice and avoid unnecessary expenses. Your continued trust and positive feedback mean a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury BMW Team
My personal BMW rep(Reece) was…
My personal BMW rep(Reece) was exceptional throughout the day. He acknowledged and respected my point of view and somewhat annoyance. Reece kept his professionalism and handled my case until it was resolved. He remains at the showroom well over his working hours, to ensure that I leave satisfied.
Was annoyed for the fact that my car(EV) had been with the Sytner for routine service (practically break fluid replacement and maybe checking some other fluids) and yet it was not ready by the end of business. Reece however stayed and ensured that my car was ready before leaving. Thank you Reece. Not so pleased with the service department, not sure what system they operate regarding which car to attended to first. But to keep the car over the working business hours is just not satisfactory. This is despite fact that I I had a similar issue before where I brought the car in for break check and it ended up being with Sytner longer, hence ending up giving me a courtesy car. A sports car which I found really hard to get in/out of due to joint issues.
4 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Kyanoush, thank you for your thoughtful feedback. We are pleased to hear that Reece provided exceptional service and professionalism throughout your visit. We apologise for the inconvenience caused by the delay in your car’s service and understand your frustration. Your comments regarding the service department’s scheduling are appreciated and will be taken on board. We are grateful for your continued support and hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Amazing team Sytner Oldbury BMW
Amazing team. Faye and Connor are two assets to the company. Communication was impeccable and answered all my calls when I rang. Super friendly and so efficient had my car done in a matter of days and I even called the day of pick up to make an additional request and it was done.I unfortunately don’t know who did the work on my car but it looks brand new and beautiful. Made me so excited to be back driving! Would highly recommend.
5 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Thank you so much, Emily, for your wonderful review. We’re delighted to hear that Faye and Connor provided such excellent communication and service throughout your experience. It’s fantastic that your car looks brand new and that you’re excited to be back on the road. Your kind words mean a great deal to the whole team here at Sytner Oldbury BMW. We truly appreciate your recommendation and look forward to welcoming you back in the future. Safe driving!
Oli was great
Oli was great. Well informed and efficient.
Getting through to the service desk initially was another matter. Took 36 hours to make contact after my initial call. Voice mail , WhatsApp pretty useless.
5 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Nigel, thank you for your kind words about Oli’s assistance. We are pleased to hear he was well informed and efficient during your visit. However, we sincerely apologise for the difficulty you experienced in reaching the service desk initially. We appreciate your feedback regarding the voicemail and WhatsApp communication, and understand how frustrating the delay must have been. Your comments are valuable to us, and we hope to provide a smoother experience in the future. Kind regards, Sytner Oldbury BMW.
Eduardo was very helpful and…
Eduardo was very helpful and trustworthy, gave good information on the different services for what I would need alongside my service recall, and then gave me more information regarding some Bodyshop queries I had
3 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Abbas, Thank you very much for your kind words. We are delighted to hear that Eduardo was helpful and trustworthy throughout your visit. It’s great to know he provided clear information regarding the services you required alongside your service recall, as well as addressing your Bodyshop queries. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer service. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Very Helpful efficient and informative, Great service.
Member of staff who was assigned to me was Very Helpful and efficient, Great service.
2 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Paul, Thank you very much for your kind words. We are delighted to hear that the member of staff assigned to you was both helpful and efficient. Providing great service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience with us. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Great customer service
Great customer service. Reece very helpful with every step
3 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mohsen, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Reece was helpful throughout every step of your visit. Providing excellent customer service is very important to us, and it’s wonderful to know that this was reflected in your experience. We truly appreciate your feedback and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Served by Mohammed Choudory was very…
Served by Mohammed Choudory was very professional and helpful.
1 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Missi, Thank you very much for your kind words. We are delighted to hear that Mohammed Choudory provided you with a professional and helpful service during your visit to Sytner Oldbury BMW. It is always our aim to ensure every customer feels valued and well supported. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Terrible
Terrible, terrible, terrible service.
I ordered a BMW X3 M Sport Petrol with the Technology Pack, Comfort Pack, and Pro Pack. During my test drive, the vehicle had ventilated seats, which was an important feature for me. Before placing the order, I specifically emailed the sales representative to confirm that my vehicle would include cooling/ventilated seats, and he confirmed that it would.
When my new car arrived, I was informed that the Comfort Pack had been omitted from the order. After an apology, I was offered a diesel vehicle with the same specification. Although reluctant, I agreed to accept it to avoid further delays.
Four weeks later, during a hot day, I attempted to turn on the ventilated seats, only to discover that the function was not available. When I contacted the sales representative, he informed me that he had now conducted further research and realised that the vehicle I had originally test-driven was equipped with the Comfort Plus Pack, not the Comfort Pack.
In other words, neither vehicle supplied to me had the ventilated seats that I had specifically asked about and been assured were included. My question is simple: why was this research not carried out before the order was placed, especially after I had explicitly requested confirmation in writing?
I have now had an open complaint with Sytner Oldbury and BMW UK for over three months. While I have been told that a replacement vehicle order is being considered, I have received no formal resolution and no meaningful update for the past three weeks.
The lack of attention to detail, poor communication, and failure to properly verify vehicle specifications have turned what should have been an exciting purchase into an extremely frustrating experience.
I would appreciate a response from Mark Harris, as I appear to be getting nowhere through the normal complaint channels.
1 juni 2026
Omdöme utan inbjudan
To be honest halpful is great job
28 maj 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Alfie, Thank you very much for your kind words. We are delighted to hear that you found our team helpful during your visit to Sytner Oldbury BMW. It is always our aim to provide excellent service and support to all our customers. Your positive feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Customer service
Being dealt with by the service advisor, Matthew Barrett. I unfortunately had to have a new DCT gearbox fitted, Matthew kept me fully informed on what was happening and when, he also managed to shave off a few dollars from the final bill which was greatly appreciated.
7 april 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mr Spence, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matthew Barrett provided clear communication throughout the fitting of your new DCT gearbox and was able to assist with the final bill. It’s wonderful to know that you felt well informed and valued during the process. Your feedback is greatly appreciated, and we hope to continue delivering the high standard of service you experienced. Kind regards, Sytner Oldbury BMW Team
Car Service
Left car for service in the morning and for pickup late afternoon. Service not completed so have had to book another date to get it completed.
Went to pickup the car kept hanging around for over an hour.
This is not the service I expect from Sytner BMW.
28 maj 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Oldbury BMW
Dear Mr Bhogal, We sincerely apologise for the inconvenience you experienced with your recent service appointment. It is disappointing to hear that the work was not completed as expected and that you had to wait for an extended period. This is certainly not the standard of service we aim to provide at Sytner Oldbury BMW. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk to discuss your experience further. Kind regards, Sytner Oldbury BMW Team
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