Sytner Group - Sytner Nottingham BMW Omdömen 

Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that could have been avoided. When the car was eventually handed back at 5pm it had not been washed as promised.
A £50 reduction in the invoice was given so credit to Sytner for acknowledging customers time is important. Regarding the car wash, don’t offer something that will not be given.

Olivia was an absolute pleasure to interact with. Her genuine kindness shone through in every conversation we had. She consistently demonstrated a remarkable level of patience and attentiveness. Her positive attitude created a truly delightful experience. I am so grateful for her wonderful demeanor.

Alex and Simon as always delivered exceptional customer service throughout the purchase and collection of the new car.
World Class
Many Thanks

I felt like the customer at all times, great experience with Hayley, the service representative.

Great welcoming reception & customer liaison initially. Worked from Garage during service & was made welcome with good facilities. However once works where complete I was simply told the car was ready, no report, paperwork or update, don't really know what works was undertaken .The pre-work inspection video spoke about wipers requiring changing but don't know if they have been? Collected the car & oil light immediately came on stating oil overfilled...what possible check did the technician do when he took it for test drive? Returned to garage, 1.5 hours later car was ready, what took 1.5 hours to syphon some oil out? Following the service the car failed to charge overnight, reported this & still waiting to hear back on what Sytner changed on the settings...... You need to do better Sytner,we are paying for a premium brand & premium service !..... you need to inform your customers what you have done during the service & how can you send a car out overfilled with oil? Why have you not responded regarding the failed car charge? Also having just checked the app the tyre service schedule has not been reset, despite being assured it would reset within 24 hours...its now 48 hours & still showing Tyre service overdue.

The csa very good and polite nothing was to much trouble Hayley

We recently purchased a second hand vehicle from sytner Nottingham.From having my vehicle valued,to picking up my new vehicle the process was flawless.Daniel Rana who dealt with us,made us feel that we were not just another customer.He was so friendly and kept us informed at all times,and made the process so easy.Thanks Daniel and would definitely recommend BMW SYTNER NOTTINGHAM

My wife and I visited for a routine service and also struck a deal on a used car. The greeting was pleasant, the customer service was friendly, and the vehicle service was handled efficiently.

A highlight of our day was working with Sales Executive, Malek. He spent most of the day with us, taking us through two different cars. As fellow BMW enthusiasts, we shared many great stories, and he was incredibly attentive throughout. Malek was welcoming, offered great advice and listened carefully to all of our requests and never pressured us into anything—he is a credit to Sytner.

However, a few general customer service oversights kept this from being a 5-star experience.

Unlike previous visits, we were not offered a beverage upon arrival and waited nearly an hour before anyone noticed.

Additionally, I requested an interior-only clean (as the exterior was recently detailed), but this was completely missed. Despite spending 7 hours on site and prompting the team about the clean early in the afternoon, it was still returned uncleaned.

The dealership was very quiet, so the lack of attentiveness from the service side and excessive waiting around was a bit disappointing.

Overall, it was still a positive day, but the final execution fell slightly short.

Recent purchase was a great experience with the help of Daniel. Professional, efficient, friendly and much more.
We were made to feel more than just another customer.
Reception staff also great and served lovely coffee with a smile.

As usual your service department excels. Booking achieved using WhatsApp and the use of a courtesy car also arranged. On the day of the service a reception team dealt courteously with all customers. Ethan who was my service liaison proved to be knowledgeable and polite. He is a credit to the Sytner group.

The professional way this dealership carries out its business sets it aside from any other I have experienced.
From the checking in process and regular updates keeping you informed of the work being carried out is excellent.
I have total confidence in Sytner looking after my car.

Excellent customer service. Discussed all my needs and bent over backwards to do everything I wanted. Kept in touch with me regularly regarding my order. I could not have asked for better

AVOID AT ALL COST I recently purchased a 2019 BMW X3 xDrive30d from Sytner BMW Nottingham. I travelled over three hours to the dealership and took a day off work because I expected the level of quality and customer service associated with purchasing a BMW Approved Used vehicle. Unfortunately, this has turned out to be the worst car-buying experience I have ever had. From the moment I arrived, I was disappointed by the level of customer service. I dealt with four members of staff, including the manager, yet I was not even offered a test drive before purchasing the vehicle. This immediately fell well below the standards I expected from a premium dealership representing the BMW brand. After taking delivery of the vehicle, I discovered numerous issues that should have been identified and rectified before the car was handed over. These included:
* Four damaged body panels.
* A dent in the bonnet.
* A deep scratch on the driver’s side sill.
* A front bumper vent that was not clipped in correctly.
* Two discoloured front bumper vents.
* Damaged front and rear BMW badges.
* All four alloy wheel centre caps damaged.
* A damaged seal around the panoramic roof.
* An engine oil warning displayed on the dashboard/iDrive. I was informed that the vehicle had been booked in for these repairs. However, I have received no email confirmation, no telephone call, and no communication whatsoever regarding the booking. This complete lack of communication has left me with no confidence in BMW Nottingham’s customer service. I would like to acknowledge that the salesperson, has been helpful and has tried to assist where he could. When the engine oil warning appeared, he advised me to visit my local BMW dealership, purchase some engine oil, and that BMW Nottingham would reimburse me for the cost. However, what I found particularly alarming was being told that I could continue driving the vehicle for another 5,000 miles. Fortunately, I chose not to follow that advice and instead visited my local Sytner BMW Chigwell, where the staff were professional and extremely helpful from the outset. Following their inspection, I was informed that the vehicle was not safe to drive due to a significant engine oil leak. Had I followed the advice given by BMW Nottingham, the consequences could have been far more serious, potentially resulting in catastrophic engine damage or creating a serious safety risk. Naturally, I was extremely frustrated. Less than 10 days after purchasing the vehicle, I found myself spending half of my Saturday travelling between dealerships trying to resolve problems that should never have existed on a BMW Approved Used vehicle. I contacted BMW Nottingham and spoke with the manager. Unfortunately, I found him completely unhelpful. I was told that I would not be provided with a courtesy vehicle until Monday, despite explaining that I had only owned the vehicle for a matter of days and that it had already been deemed unsafe to drive. I found this response completely unacceptable. I purchased this vehicle because I trusted the BMW brand and expected the high standards associated with buying from a BMW Approved Used dealership. Instead, I have experienced poor customer service, inadequate vehicle preparation, poor communication, advice that could have resulted in serious mechanical damage, and a complete lack of accountability. This entire experience has severely damaged my confidence in BMW Nottingham. No customer spending a significant amount of money on a premium vehicle should have to deal with cosmetic defects, a major mechanical fault, poor communication, and a lack of support within days of collecting their vehicle. I expect this complaint to be taken seriously. I believe it is entirely reasonable to request a formal apology together with appropriate reimbursement or a meaningful gesture of goodwill to recognise the inconvenience,wasted time, financial loss, and disappointment this experience has caused.Thank you for providing the worst vehicle purchasing experience I have ever had from a company with BMW’s reputation.

Annabelle was really heplful every step of the way. We were unsure what we were after in the beginning but she helped us find the perfect fit for our family

Very efficient and the work was completed ahead of the estimated time. The member of staff that dealt with me was wonderful, very helpful and made a lovely cup of coffee,

It was the first time I booked the service at Sytner in Nottingham. I had always taken my car to Sytner in Leicester.

I am very happy with the service I received from Sytner Nottingham. Hayley is such a lovely person to deal with. She kept me informed about the progress of the work that was being done on my car. Part of the free visual check, the technician identified a couple of other things that needed attention. Hayley very kindly arranged the replacements of those other parts, on top of the original work that was booked for that day. One of the parts did not arrive on time, so they could not complete the work on the same day. Before Hayley gave me the update, she had arranged a courtesy car to be available for me.

I am very grateful to Hayley and the Service Team for looking after me and my car.

The ladies at the reception are also lovely. Thank you for making me hot drinks whilst I was waiting there.

Finally, thank you to Rosario at the Booking Team, for taking the time to arrange the appoinment for me during this busy season.

Thank you! 🙂

The service from all staff is excellent. Attentive without being intrusive, and the work was completed promptly. The coffee is good too!