Having recently switched to Jaguar after 30 years of driving BMWs, this was my first experience of service at a Jaguar dealership and I was delighted! It was a strong start when I was greeted outside... Se mer
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Plats
Byt platsSwan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought car from this company and after 12 months infotainment screen went blank. Booked car in March 26 under the extended warranty i bought from same company. Company had my car for 6 months and afte... Se mer
Honestly Northampton JLR dealership has transformed from truly the worst Car Dealership experiences I ever had in my life 4 years ago, to the best experience. What a turnaround. I have had a need to v... Se mer
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Adam, Omar and Chan were all exceptional. From the moment you enter the beautiful showroom you feel welcome. Coffee is served whilst you’re waiting for your sales representative and a walk around the... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, Storbritannien
- 01604 547700
4,2
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Thank you
Thank you Nicola, Andrew and Mark for all your help and patience.
21 oktober 2026
Omdöme utan inbjudan
Bought car from this company andNEVER BUY FROM SYTNER after…
Bought car from this company and after 12 months infotainment screen went blank. Booked car in March 26 under the extended warranty i bought from same company. Company had my car for 6 months and after a lot of poor service and excuses they told me issue was my fault because screen wash in my boot had leaked and i had to pay £950 to have it fixed. No sign of leak in boot so disputed this but paid just to get my car back. Collected car end of August but immediately realised still not working so returned it. Then was told the first part they replaced was off a stolen car and reason screen was still not fully operational. Then yesterday told me to find somewhere else to get it reppaired. I advise anyone to never buy a car or extended warranty from Sytner
21 oktober 2026
Omdöme utan inbjudan
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Polite and professional staff
Polite and professional staff, a very nice experience at Sytner Northampton
17 oktober 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Dear Mick, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff polite and professional, and that your experience at Sytner Land Rover Northampton was enjoyable. It is always our aim to provide excellent service to all our customers, and your comments are truly appreciated. We look forward to welcoming you back in the future and assisting you with any of your Land Rover needs. Best wishes, Nicola Bradshaw, Client Relations Manager.
Delighted after my switch to Jaguar…
Having recently switched to Jaguar after 30 years of driving BMWs, this was my first experience of service at a Jaguar dealership and I was delighted! It was a strong start when I was greeted outside whilst I was still in my vehicle before being met in the undercover drop off area and escorted to my reserved table where a hot drink was served. The service advisor came to my table to do the paperwork and then it seemed like she was back in no time to say the work was complete and my car was waiting out the front. I was not rushed out being told to stay as long as I liked and offered more tea if I wanted. And obviously, the work on my car was completed with no problems so this was a fantastic first Jaguar experience - I will definitely be back!
16 oktober 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Ian, thank you very much for your thoughtful and positive feedback. We’re delighted to hear your first experience at a Jaguar dealership was such a pleasant one and that our team made you feel welcome from the moment you arrived. It’s wonderful to know the service and care met your expectations, especially following your many years with BMW. We look forward to welcoming you back and hope to continue providing you with excellent service in the future. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Car was serviced on 10th October and…
Car was serviced on 10th October and now has an information light on the dash which states “oil service required” which will require another trip to the dealer to clear
10 oktober 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Mr Savage, thank you for your feedback. We apologise for any inconvenience caused by the oil service light appearing after your recent service. We appreciate how frustrating it can be to require an additional visit so soon. To avoid this, I will arrange a home visit to correct the issue as discussed. Apologies again for the inconvenience. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Very helpful staff & they looked after…
Very helpful staff & they looked after me well.
7 oktober 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Linda, Thank you ever so much for your kind words. We are delighted to hear that our team at Sytner Land Rover Northampton provided you with helpful and attentive service. It is always our aim to ensure every customer feels well looked after and valued. Your positive feedback truly means a lot to us and serves as a great encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
So so poor
Service advisor really wasn’t interested in dealing with me. Car has gone back in for a recall and there is no fix. signed to say they was doing a health check also but there was no mention of this when i collected the car and when i asked if it was all ok was just simply told yes its all fine. But no further information or like other dealerships a video commenting on it while its happening. I can honestly say if this is the standard of service given i can see why jaguar land rover are in so much trouble. So very poor from such a supposed luxury brand
28 september 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Dear Craig, thank you for taking the time to share your feedback. I am sorry to learn that your recent visit did not meet your expectations. On this occasion, your vehicle attended solely for completion of the recall through our Drive Thru service. This process is specifically designed to minimise the time your vehicle is with us and avoid any unnecessary delays. As the vehicle did not enter our workshop for inspection or repair, a Vehicle Health Check (VHC) would not normally be completed as part of this visit. I apologise if there was any misunderstanding regarding this and appreciate how this may have caused some confusion when collecting your vehicle. Should you wish, we would be more than happy to arrange a complimentary Vehicle Health Check for your vehicle, during which one of our technicians can carry out an inspection and provide you with a full report of their visual findings. Please feel free to contact us directly, and we would be delighted to make the necessary arrangements for you. Kind Regards, Nicola Bradshaw, Client Relations Manager.
From start to finish the whole…
From start to finish the whole experience was really good and really pleased with my purchase
18 september 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Dear Neil, thank you very much for your kind words and for sharing your positive experience with us. We are delighted to hear that the whole process was seamless and that you are pleased with your purchase. It means a great deal to our team to receive such feedback. We hope you enjoy your new Land Rover and look forward to welcoming you back to Sytner Land Rover Northampton in the future. Wishing you many enjoyable journeys ahead! Kind Regards, Nicola Bradshaw, Client Relations Manager.
Great customer service and a very easy…
Great customer service and a very easy process to buying my new car.
Phil Copeman and Josh Bailey handled everything perfectly, it was a pleasure doing business with them
26 september 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Thank you, Alistair, for your fantastic 5-star review. We are delighted to hear that Phil and Josh provided such excellent customer service and made the process of purchasing your new car straightforward and enjoyable. It’s always our aim to ensure a seamless experience for our customers, and your kind words are greatly appreciated. We hope you enjoy your new vehicle and look forward to being of service again in the future. Thank you once more for choosing Sytner Land Rover Northampton. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Body shop very efficient and helpful
Body shop very efficient and helpful , repair booked in and done quickly
21 september 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Dear Gary, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our body shop efficient and helpful, and that your repair was booked and completed quickly. It’s wonderful to know that we met your expectations and provided a smooth experience. Your support means a great deal to the team here at Sytner Land Rover Northampton. We look forward to welcoming you back in the future for any of your Land Rover needs. Best regards, Nicola Bradshaw, Client Relations Manager.
Returned uncleaned and in a dirtier state
We left the vehicle with the dealership for three weeks to look at and resolve an issue, as we were going on holiday for three weeks. However, we were told when we called in that the lead time to look at the vehicle was around 16 days. I think improvement should be made on this, as this is far too long to have a vehicle looked at and to be resolved.
When the works had been carried out, the vehicle was delivered to us as requested and on the agreed date. However, it was returned uncleaned and the interior was dirtier than when we had left the vehicle.
18 september 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Dear Chris, Thank you for your honest feedback. We apologise for the lengthy lead time you experienced, and appreciate that this caused inconvenience. We also regret that the vehicle was returned in an unclean condition, which falls below the standard we aim to uphold. Your comments have been noted, and we understand how important it is for our customers to have their vehicles returned promptly and cleaned thoroughly. We thank you for bringing these matters to our attention. Kind regards, Nicola Bradshaw, Client Relations Manager.
E pace service
My car was booked in for a service and a recall with JLR Synter in Northampton. The contact with the dealer was very positive, Sadie was very friendly and knowledgeable about what was going to be carried out on my vehicle. She kept me informed throughout the procedure and made me feel at ease. During the service a couple of issues arose, again I was kept informed of the progress to rectify the problems, unfortunately this lead to me getting the car back later than expected, however Sadie was able to arrange a courtesy car during the work on my own vehicle and arranged for a later pick up which aligned with my schedule. Overall slightly disappointed with the technical aspect but very pleased with the customer service I received throughout.
17 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Martin, Thank you for your detailed feedback. We’re pleased to hear Sadie provided friendly and informative support throughout your service experience. We apologise for the delay caused by the unforeseen issues and appreciate your understanding. It’s encouraging to know that the courtesy car arrangement helped minimise disruption to your schedule. While we regret the technical aspects did not fully meet your expectations, your kind comments about our customer service mean a great deal to the team. We value your continued support. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Sadie was professional and helpful
Sadie was professional and helpful. Car cleaned well and health check appreciated.
18 september 2026
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Svar från Sytner Group - Sytner Land Rover Northampton
Dear Jeffrey, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Sadie provided professional and helpful service during your visit. It’s wonderful to know you appreciated the thorough car clean and health check. Your feedback is truly valued, and it’s always encouraging to learn that our team’s efforts make a positive difference. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
Poor Service
We took our £140,000 car, purchased brand new from this dealership, in for a manufacturer’s recall.
Unfortunately, despite specifically asking for the car to be washed while it was with them, this wasn’t done.
It may seem like a small thing, but when you’ve purchased a vehicle of this value from a JLR dealership, you expect a certain level of customer service and attention to detail. Sadly, our experience on this occasion fell well short of those expectations.
A disappointing experience and, unfortunately, the customer service from this dealership has not been what we would expect from a premium brand.
16 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Mr Miah, We sincerely apologise that the standard of service you received did not meet your expectations, especially given the value of your vehicle and our commitment to premium care. We understand how important attention to detail is and regret any disappointment caused by the oversight regarding the wash. Your feedback is invaluable to us, and we are truly sorry that your experience fell short of the high standards we aim to uphold. Kind regards, Nicola Bradshaw, Client Relations Manager.
The worst customer relations ever.
This has certainly been the worst customer service I’ve ever had – not specifically from a car dealer, but just in general from any company I’ve used in my 47 years.
I purchased a used car for £75,000 – they mis sold a tracker on the car; it already had two but mention nothing of this at the point of sale.
One of these trackers was clearly installed improperly by the previous owner; I had to have it disabled via the tracker company due to issues starting the car.
Sytner refused to agree I was mis-sold a tracker, and after several days waiting for a response from them I was forced to raise the issue to the motor ombudsman. They were nonplussed at this.
In addition I was having trouble starting the car regardless of turning of the tracker/ghost. After a few weeks it failed completely refusing to turn on and I had to wait 7 hours in the middle of nowhere until a flatbed picked it up and took it to the local JLR.
They took a week to update the software in the car. They also found a break sensor detached which cost £169. They offered a good will gesture to pay back the £169 – in writing. This has never been refunded 3 weeks later. I’ve had to refer them to the small claims court.
Once I got the car back from the local JLR it still showed the same symptoms. They hadn’t fixed anything. Another failure to start and a JLR assistance JLR master technician updated some more software. It continued to exhibit the same problems.
In the end I was forced to take it back to the original showroom. They would NOT allow me to take it to a more local Sytner.
It has currently spent 14 days there (after a period of 7 days at a local JLR). I routinely had to prompt for updates otherwise I wouldn’t hear from them. Literally days went passed without response. I regularly asked for an update on the refund and in the end had to demand it was paid or I’d take them to court, as they simply ignored all communications.
In the end I had to raise a complaint to the finance company in order to gain any traction. We’re still in limbo today.
During this I was told escalating to the finance company and ombudsman didn’t help with a ‘positive relationship’…quite staggeringly they felt the onus was on my to ensure we had a good working relationship despite their lack of communication, lack of updates and lack of progress in the car. They didn’t mention the day I wasted in the country waiting for a flatbed due to their dodgy resale of a bodged ghost immobiliser. Nor the three+ weeks my car was in the garage within the first few months of ownership. No; they felt I should be kissing their asses to ensure I got my car back.
The issue here isn’t the problems with the car. The issue is with their lack of communication, lack of responses, lack of updates, and the expectation customers are fine with their cars being in the garage for weeks at a time with little to show for progress – and then attempting to blame the customer in terms of relationship management. It beggars belief that they feel this is how to operate a car dealership; and one of the most expensive brands too.
Look at the reviews here before you move ahead. Plenty of people are happy with their new car if they don’t immediately have issues. If you DO have an issue, that’s when you get stuck with their complete disregard to good customer service. I spent £75,000. I’d expect more (and have had better service) from a garage and a £750 car.
Avoid like the plague.
16 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
We are truly sorry to hear about your disappointing experience and the issues you have faced with your vehicle and our communication. It is never our intention for customers to feel disregarded or unsupported, especially when investing such a significant amount. Your feedback highlights areas where we clearly fell short, and we sincerely apologise for any inconvenience caused. We appreciate you sharing your concerns and regret that your experience did not meet the high standards we strive to maintain.
Only an MOT but ........
Our Range Rover Sport was only in for an MOT but it was the ease of dropping it off the day before for convenience and then picking it up at the end of the day that made it a hassle free experience alongside very friendly staff and the service receptionist sorted out new windscreen wipers too.
15 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Mrs Williams, Thank you very much for your kind words. We are delighted to hear that the convenience of dropping off your Range Rover Sport and the friendly service from our team made your MOT experience hassle free. It’s great that our service receptionist was able to assist with the new windscreen wipers as well. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Land Rover Northampton in the future. Kind regards, Nicola Bradshaw, Client Relations Manager.
Professional and welcoming
Professional and welcoming.
Harry really helped us through the journey of buying the car
5 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Harry provided professional and welcoming support throughout your car buying journey. It is always our aim to make the experience as smooth and enjoyable as possible. Your feedback means a great deal to the entire team at Sytner Land Rover Northampton. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
Customer service was fantastic
Customer service was fantastic.
Such a massive improvement from my last visit.
7 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Dean, Thank you ever so much for your kind words. We are delighted to hear that your recent experience at Sytner Land Rover Northampton was a vast improvement from your previous visit. Providing excellent client service is very important to us, and it’s wonderful to know our team made such a positive impression. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
Great staff
All the staff were very welcoming and the salesman Steve Hunt was fantastic
4 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Land Rover Northampton. We are delighted to hear that all our staff made you feel so welcome and that Steve provided fantastic service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. Kind regards, Nicola Bradshaw, Client Relations Manager.
First class service from Zuber and the…
First class service from Zuber and the team
1 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Land Rover Northampton
Thank you very much for your kind words, Howard. We are delighted to hear that Zuber and the team provided you with first class service. It is always our aim to ensure every customer has a smooth and enjoyable experience, and your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Your support and recognition are greatly appreciated by everyone here. Kind Regards, Nicola Bradshaw, Client Relations Manager.
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