Team Oliver I was assisted by Oliver. He is very knowledgable and informative. Has a good approach and actively listened to what I wanted. There was no pressure into changing my mind for his own... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sytner Harold Wood BMW/Mini Avoid this place if you possibly can. My Mini needed an ABS break pump. It took four weeks to complete and cost £2,900 and that’s with a 15% discount! There was no custome... Se mer
I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... Se mer
Företaget har svarat
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Colchester Rd, RM3 0GX, Romford, Storbritannien
- 01708 332900
3,9
Bra
303 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awful service poor communication
Awful service almost took 3 months to get my car after they mislaid V5 Sent wrong paperwork to DVLA Poor communication had to chase continually wouldn’t buy from them ever again or recommend them
11 april 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Hi Karen, really disappointed to read of your experience. We would love to put this right for you if there was any way of doing so? Please contact Lois Holmes our MINI Brand Manager on loisholmes@sytner.co.uk if there is anything we can do to help.
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Kelly, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great service from Phillip
Great service from Phillip, very professional and all the staff very helpful
7 april 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Richard, I’m delighted to read your kind words about Harold Wood MINI and Phillip. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Amazing
Great Selection of MINI I could not recommend these highly enough. The whole buying procedure was Flawles I'd recommend speaking to Thom very honest and very easy to talk to explained everything to me regarding my Mini Cooper S
wonderful service. Keep it up
7 april 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Mr O'Shea, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Absolutely brilliant customer service
7 april 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Mrs Barber, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Mini Pick Up.
Dior and Julie-Anne were excellent, explained what was happening right up to taking away the Car.
Smooth and knowledgeable and will be back to sort another car out.
6 april 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Jason, I’m delighted to read your kind words about Harold Wood MINI with Dior and Julie-Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
It was an absolute pleasure to do…
It was an absolute pleasure to do business with Thom. Straight talking, honest transaction for both parties. Very happy with the conclusion! Thanks again, Sytner Harold Hill....
30 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Thom. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Collection Of New Mini Hatchback
This is our 5th Mini purchased over the years from Phil at Mini Sales Harold Wood.
From picking the Spec and placing the order Phil always keeps us updated with Build Schedule etc.
With the shortage of Computer Chips this last year the build was understandably delayed, but we were updated every week.
Collecting a new Car is always exciting, but the extra little touches that Mini add make it a real fun experience.
The after care is excellent. Phil checks in with you to make sure everything going well and is always available if needed.
The Mini Hatchback is great to drive, lots of comments on how smart it looks. Love the new interior.
We honestly cannot fault Mini at Harold Wood and in particular Phil W.
26 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great servis when buying my car I am so…
Great servis when buying my car I am so happy with it (GREAT )
25 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Battista, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Excellent service and communication the…
Excellent service and communication the whole way through! Louis and Jes went above and beyond to keep me updated.
17 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Louis and Jes. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
First class staff & service
We ordered our new Mini back in November . We collected it last week on 9th March 2022. Everything ran very smoothly throughout the whole process and we were kept up to date with how our order was going right from the start by our Sytner dealer Phil Wallington. First class service from Phil from start to finish . I would recommend Sytner Harold Wood to everyone . Excellent . 5 Stars 100% for Phil Wallington
16 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning David, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
My second car purchase with Sytner Mini…
My second car purchase with Sytner Mini Harold wood and it was as faultless as the first. Excellent informed sales team who initially contacted me in lockdown about changing my car and had adapted all their processes according to restrictions. Then my sales contact Julie secured a promotion and Louis let me know then continued to call me regularly and keep me informed during the delays of contactors being available in the production lines. Now I finally have a shiny new clubman and I love it - including a follow up call from Louis to check I’m happy. And I am!
12 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI and Louis. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Very poor handover/collection - Checks not done at the dealer
Sales side was good. Handover and collection was very poor.
Sytner number plate left on the car that I did not see till I got home so actual front plate was not showing.
Tyre pressure warning light came on 500 yards after leaving. Front tyre pressures had not been checked. OSF was 2.1 bar and NSF was 3.1!
Rear parcel shelf and tyre inflation kit were missing. Currently on order with you.
Sunroof was filthy. Rest of the car was clean.
No drivers floor mat?
Numerous stone chips on the bonnet that were not declared on the ad on your website.
Jodi was very pleasant though.
9 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Stephenson, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. We understand this issue is under review and being resolved, please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
Love Mini ❤
As always, great service received from Sytner Harold Wood Mini. New car took six months to arrive but I was forewarned, a consequence of covid. Some paperwork completed online pre collection which enabled a very smooth handover.
8 mars 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Andrea, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Professional service
Fantastic, prompt and professional service. These guys worked really hard to make my car purchase happen. Excellent service. Would highly recommend. Massive thanks to Anton & Thom. You were both stars ✨
26 februari 2022
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Donna, I’m delighted to read your kind words about Harold Wood MINI with Anton and Thom. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic service received
Fantastic service received. Harvey was really helpful and informative and I found the whole buying process and collection of my mini easy!
24 februari 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Jay, I’m delighted to read your kind words about Harold Wood MINI and Harvey. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great friendly service.
Great friendly service.. Thom and Oliver were little gems, as like everyone else in these strange times I had to wait a little longer than my original date to collect my new car, Thom was great and kept me updated.. I absolutely love my new car (it’s my 4th new mini)..thank you ..
23 februari 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood BMW. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Vehicle mileage advertised at 1600 but…
Vehicle mileage advertised at 1600 but was 7400 when received. Car not received on two dates as promised. All sorted in the end but felt that this deal was just another sale with no attention to detail.
22 februari 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Todd, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
I purchased a used mini 20/70 plate…
I purchased a used mini 20/70 plate online although the dealership was some distance away Anton and Jodi-Ann reassured me that the mini would be in excellent condition, they gave me a very good price for our mini and after all the paper work was completed they delivered the mini to me, true to there word the mini was exceptional inside and out, a big thank you to you both for an excellent service.
We will purchase from you again.
Many thanks Mr and Mrs John Watts
7 februari 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Mr & Mrs Watts, I’m delighted to read your kind words about Harold Wood MINI with Anton and Julie- Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
A Deal That Benefited Me
Sytner identified that my vehicle would be worth more than I owed on it and asked me to consider changing it. I went into the dealership and spoke to the same sales person as before and who knew me. We were able to come up with a package which suited my circumstances and it was explained that I would have to wait some weeks before the new vehicle would be available. I was kept informed throughout the period.
7 februari 2022
Svar från Sytner Group - Sytner Harold Wood MINI
Good Morning Adrian, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
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