Poor customer service experience. No matter how many times I call BMW Chigwell, nobody seems to answer the phone. It is incredibly frustrating and gives the impression that customer enquiries are not... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
★★★★★ Outstanding service from start to finish! I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliant... Se mer
Företaget har svarat
I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... Se mer
Företaget har svarat
I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Langston Road, IG10 3UE, Loughton, Storbritannien
- 020 8418 7600
4,6
Utmärkt
818 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really pleased with the speed and…
Really pleased with the speed and effort put into the service of my car. I received regular updates on the progress. Overall, a great service and friendly staff and customer service.
3 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Sunny, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that you were pleased with the speed and effort put into servicing your car, as well as the regular updates you received. It’s wonderful to know our team provided friendly and attentive customer service. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Fast reply to my enquiry, took a month to get a part promised
I received fast response to my call followed up by info sent by email quickly too and was able to see the car I was interested in within a couple of days. Unaccompanied test drive which was good and a couple of things that needed attention were done to complete a sale. Only let down was no charging cable supplied with the EV and I had to borrow one to charge. When questioned was told not advertised with the car ! Had to purchase one elsewhere as not paying BMW price. Even the mode 2 charger wasn't able to be used as wrong plug and took 1 month for UK plug.
14 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Andy, thank you for your detailed feedback. We’re pleased to hear you found our response prompt and appreciated the unaccompanied test drive. However, we apologise for the inconvenience caused by the absence of a charging cable with your EV and the issues you experienced with the Mode 2 charger. We understand how important these accessories are and regret any frustration caused by the delay and additional expense. Your comments are valued and help us improve our service. Kind regards, Peter Chadwick - Head of Business
I've been using Sytner Loughton for the…
I've been using Sytner Loughton for the last 10 years
I like the way they look after you and deal with my needs so quickly
I have found my latest purchase especially easy
From specking and design through to delivery
Nick Horwood and Daisie harris are second to none
And not to forget Ricky Henry
This man can pull rabbits out of a hat if you need him to
So if you are looking to use them
I would recommend all 3 hole heartedly
Tell em I sent you
Pete newman
02/03/2026
1 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you ever so much for your kind words and continued loyalty over the past decade. Im delighted to hear that Nick, Daisie, and Ricky provided such excellent service throughout your latest purchase. It’s wonderful to know that the entire process, from spec’ing to delivery, was so smooth and enjoyable. Your recommendation means a great deal to us all. We truly appreciate you taking the time to share your experience and for your wholehearted support. Kind regards, Peter Chadwick - Head of Business
Amy in Mini at Chigwell pulled all the…
Amy in Mini at Chigwell pulled all the stops out!
The service team were excellent and a huge thank you for your continued assistance since January for arranging to get my car back on the road!
I have been a Sytner customer since 2009 and will continue to be my first port of call!
23 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Tracey, thank you ever so much for your kind words and continued loyalty since 2009. I'm delighted to hear that Amy and our Mini team provided such excellent service and support in getting your car back on the road. It’s always a pleasure to assist valued customers like yourself, and we truly appreciate you choosing Sytner as your first port of call. We look forward to welcoming you back again in the future. Kind regards, Peter Chadwick - Head of Business
Wasim was incredibly helpful in dealing…
Wasim was incredibly helpful in dealing with the repair issue from start to finish. He communicated at every stage of the process and was always happy to answer questions. Chris the 'elite' service technician was a reassuring presence in dealing what turned out to be a quite complex and involved issue.
21 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you, Eric, for your kind words. We are delighted to hear that Wasim provided clear communication throughout the repair process and that Chris’s expertise offered reassurance during a complex issue. It’s always our aim to ensure every customer feels supported and informed from start to finish. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team here at Sytner Chigwell BMW. We look forward to assisting you again in the future.
Wasim service advisor was good at his…
Wasim service advisor was good at his jobs. He always gives the vibes and communicates for everything. I got 2 cars he always looked after and give good service
18 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Sid, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Wasim has consistently provided you with excellent service and clear communication. It’s wonderful to know that he has looked after both of your cars so well. Your continued trust means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very nice customer Service
Very nice customer Service. Amaan was extremely helpful. Nick was amazing
14 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mani, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Amaan and Nick provided you with such excellent customer service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Had to take my car in due to a recall
Had to take my car in due to a recall. Was looked after by Abbie Cross who was so lovely and helpful. Car was all sorted in a couple of hours.
11 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Helena, thank you very much for your kind words. We are delighted to hear that Abbie provided you with such lovely and helpful service during your visit. It’s great to know your car was sorted promptly and that you felt well looked after throughout. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Very helpful staff
Very helpful staff, friendly and courteous.
The cost of the work was, in my opinion, expensive.
13 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you for your kind words regarding our team. I'm delighted to hear you found them helpful, friendly, and courteous. We appreciate your honest feedback about the cost of the work. We understand that vehicle maintenance can sometimes feel expensive, and we always aim to provide clear information and value for money. Your comments are important to us, and we hope to continue offering a positive experience whenever you visit Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
First class service
From check in, service through to departure all handled efficiently and courteously
12 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that from check in to departure, everything was handled efficiently and courteously. It is always our aim to provide a seamless and pleasant service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
From booking my car in to picking it…
From booking my car in to picking it up, it was done effortlessly and with professionalism and I was kept informed the whole time on how my car was doing
Craig McDonald who handled my account was incredible and I would rate 10/10
10 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Gary, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that the entire process, from booking to collection, was effortless and professional. Craig will be thrilled to know he made such a positive impression. Your 10/10 rating means a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Very disappointed!
I've been a loyal customer for over 10 years. But my last visit was a complete disaster and I'll never return.
My past experiences with BMW Chigwell have always been exemplary with impeccable customer service.
What a shame.............
6 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mr Janssen, I'm truly sorry to hear about your recent experience especially given your long-standing loyalty. It is disappointing to learn that we did not meet the high standards you have come to expect from us. We would like to invite you to contact our Head of Aftersales, Paul Trotter, at paultrotter@sytner.co.uk, so we may better understand your concerns and work towards restoring your confidence in our service. Kind regards, Peter Chadwick - Head of Business
Great service!
8 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mirza Baig, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you received great service during your recent visit. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, Peter Chadwick - Head of Business
Very efficient and friendly informative
Very efficient and friendly informative
9 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Nicholas, thank you very much for your kind words. I'm delighted to hear that you found our team at Sytner Chigwell BMW both efficient and friendly, as well as informative. It is always our aim to provide a welcoming and helpful experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Welcoming & helpful
Welcoming, helpful, friendly, knowledgeable staff with a "can do" approach. I'm always pleased with my experience at Sytner Chigwell, as well as carrying out a fine job they also give me back a sparkling car.
9 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear JMR, thank you very much for your kind words. I'm delighted to hear that our welcoming and knowledgeable team consistently provide a friendly and helpful service with a “can do” attitude. It’s wonderful to know you are pleased not only with the quality of the work carried out but also with the sparkling condition in which your car is returned. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
SOS sign on the dashboard happens quite a frequently.
I had arranged for work to be done on SOS sign on display on instrument panel on arriving earlier than expected Mr.Lewis came over and tried to fit my repair as soon as he could and got it done in very short time and I was on my way. His effort to get it the job done as soon as possible and very successful and great for me as I was going to wait till it was finished so I didn’t have to wait so much longer.This was a great service and the staff effort thanks for everything.
3 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Bhagat, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Kevin was able to assist you promptly and efficiently, ensuring your repair was completed quickly. It’s wonderful to know our team’s efforts made your visit easier and more convenient. Your positive feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Craig and Amy are a credit to your…
Craig and Amy are a credit to your company
27 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words. I'm delighted to hear that Craig and Amy provided you with such a positive experience. It is always our aim to offer exceptional service and it is wonderful to know that their efforts have been recognised. Your feedback is greatly appreciated and serves as a real encouragement to the team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Thank you once again for your lovely review. Kind regards, Peter Chadwick - Head of Business
New M240i
Was a real pleasure dealing with Amaan. We picked up our new vehicle earlier last weekend. We've been with Sytner Chigwell for a number of years and purchased numerous vehicles through them. This particular vehicle purchase and entire process with Amaan has been exceptional – he was always been detailed with his updates, the communication and customer service throughout this process have been thoroughly impressive and much appreciated.
He had a proactive approach in planning for the collection and keeping me informed of any further updates.
Amaan ensured everything was dealt with to a very high standard and wouldn’t hesitate in the slightest in reaching out to him when it comes to changing our other car. Thanking him once again for his excellent service and support. He is a real credit and asset to the team.
31 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you Hinesh, for your kind words and continued loyalty to Sytner Chigwell. I'm delighted to hear that Amaan provided such exceptional service throughout your recent vehicle purchase. It’s wonderful to know his proactive communication and attention to detail made the process smooth and enjoyable. We truly appreciate your recognition of his efforts and are pleased he has been a valuable asset to your experience. We look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
BMW Sytner Chigwell continues to…Shine
BMW Sytner Chigwell continues to impress.
Always a friendly welcome and staff that are always willing to help and advise.
My recent experience was with Hamish Varsani. A star in my eyes. Extremely knowledgeable, professional and patient.
Thank you Hamish you took the time to explain everything that l needed to know about my new vehicle. Truly grateful and impressed.
31 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Hamish provided such knowledgeable, professional, and patient service. It is wonderful to know that you felt well supported and informed about your new vehicle. Your positive feedback truly means a great deal to us all at BMW Sytner Chigwell. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Arrived at Sytner Chigwell at 09:30
Arrived at Sytner Chigwell at 09:30. The service team were at the door ready to collect the car. Well organised and good communication.
28 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Tej, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that our service team provided a warm welcome and that the process was well organised with clear communication. It is always our aim to ensure every visit is as smooth and efficient as possible. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you again soon. Kind regards, Peter Chadwick - Head of Business
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.