★★★★★ Outstanding service from start to finish! I recently had my BMW X7 repaired at Sytner BMW Chigwell, and I want to say a huge thank you to Jackie for looking after everything so brilliant... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I tried to book a visit to fix an engine warning light via the Whatsapp: sent and received a few messages, sent a picture of the warning light...then radio silence. Ended up having to take it somewher... Se mer
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... Se mer
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Easy on line check in for service, saves time when handing over vehicle. My service adviser Kevin was very professional.
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Langston Road, IG10 3UE, Loughton, Storbritannien
- 020 8418 7600
4,6
Utmärkt
817 omdömen
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One thing you could improve on is the…
One thing you could improve on is the video check. I find it very difficult to hear what is being said. I think I got the gist of it but not all the details. The person doing it needs to speak a bit slower, I think that might help
3 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and valuable feedback. We appreciate you taking the time to share your thoughts regarding the video checks. It’s important to us that our communications are clear and easy to understand, so your observation about the speed of speech is noted. We hope you continue to enjoy your experience with us, and please do not hesitate to get in touch if there’s anything further you wish to discuss. Kind regards, Peter Chadwick - Head of Business
Efficient service and great customer…
Efficient service and great customer care
25 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Josh, thank you for your kind words and for taking the time to share your positive experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service efficient and appreciated the level of customer care provided. It is always our aim to deliver the highest standards and your feedback is truly valued. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Peter Chadwick - Head of Business
Always courteous
Always courteous, always efficient. Long may it continue as it will keep me locked into the brand.
3 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mr Cowell, thank you very much for your kind words and five-star review. I'm delighted to hear that our team’s courteous and efficient service has made such a positive impression on you. It is always our aim to provide the highest standard of care and customer experience. Your loyalty to the BMW brand means a great deal to us, and we look forward to continuing to support you for many years to come. Kind regards, Peter Chadwick - Head of Business
Sales representative Tayyab Alyas was…
Sales representative Tayyab Alyas was extremely helpful, professional and knowledgeable. Highly recommend
2 september 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Gerard, thank you very much for your kind words and positive feedback. I'm delighted to hear that Tayyab provided you with such professional, knowledgeable, and helpful service. It is always our aim to ensure each customer feels valued and well supported throughout their experience with us. Your recommendation means a great deal to the entire team at Sytner Chigwell BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great service and price
My service advisor Wasim Ahmed was very friendly and informative and took time to explain what was wrong and corrected in the service.The techician Matthew Taylor explained well in his video report and fixed my car within an hour so no extra expense.Overall well impressed. WattsApp feature to contact advisor and get updates also a nice addition.
26 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Dhiren, thank you for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that Wasim and Matt provided clear explanations and efficient service, ensuring your car was fixed promptly. It’s great to know you appreciated the WhatsApp feature for convenient updates. Your positive feedback means a lot to us, and we are thrilled you were impressed with your visit. We look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
Always an easy and pleasant experience
Always an easy and pleasant experience, Amy super helpful as usual. Thank you
25 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mark, thank you very much for your kind words and for taking the time to leave such a positive review. I'm delighted to hear that your experiences at Sytner Chigwell BMW have been consistently easy and pleasant. Amy will be thrilled to know that her help has been appreciated. Customer satisfaction is very important to us and it’s wonderful to know we’re meeting your expectations. We look forward to welcoming you back again in the future. Kind regards, Peter Chadwick - Head of Business
Excellent service
Excellent service, great people. Whether it is Jackie in Bodyshop or the guys in service. Mark Peel, Ricky and Reggie just to name a few. It is always a pleasure. Customer satisfaction guaranteed.
24 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and fantastic review. I'm delighted to hear that Jackie, Mark Peel, Ricky, Reggie and the rest of the team have provided you with excellent service. It is always our aim to ensure every customer has a positive experience, and it’s wonderful to know that this has been your consistent experience with us. Your satisfaction means a great deal, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
A 2hr wait service turned into a 5hr…
A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist several times. Saw my car parked outside so knew it was finished but after a further wait had to chase again, manager could not find my advisor again (Abi) so dealt with me himself. The tracker did not work either….I have been to Harold Wood many times and always had a good service, feel let down by Chigwell (we have moved hence dealer change). As I say the receptionist was the only plus. On top of that my son came with a view to buying a new car, the sales person he had arranged to meet had apparently gone sick, it took 45mins for them to tell him that.
24 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mr Feldman, please accept my sincere apologies for the extended wait and lack of timely updates during your recent service at Chigwell. We appreciate your kind words about our receptionist. It is disappointing to hear your son’s experience with the sales team did not meet expectations, especially after positive experiences at Harold Wood. We truly value your feedback and are sorry that your visit did not reflect the standard of service we strive to provide. Thank you for sharing your concerns. Kind regards, Peter Chadwick - Head of Business
Great result, poor customer time management
I have used this garage for years and have never had an issue; in fact the service and the management of the job have been outstanding. Unfortunately this wasn’t the case this time around, primarily with regards to the time management on the job in question.
I booked a car in for a vehicle check and engine oil inspection. On top of that I had booked a GuardX treatment to be applied. When I booked the day online with the sales team, I was advised that it would probably take 3-4 hours. Fine, I would work from the local cafe and hang around. Having arrived at 830 I was told that everything could take until 4pm/5pm. I explained that I was told differently on the phone and if they could expedite my job - particularly as I was the first car in on the day - that would be appreciated.
I received a couple of texts including the video of the vehicle check but nothing else with regards to the paint treatment. So, with a work meeting lined up for 1330 I returned to the garage at 12 to see what the status was. I was told that the service had been completed and that the e car was now off site for the GuardX. Fine. I asked reception how long this might take and they checked with someone out the back, returned, and said they did not know - but that I might have to wait until 5pm. I asked whether the GuardX place could be contacted to try and ascertain a shorter window for completion, but apparently that wasn’t possible. Given I had a meeting to attend and a dog to get back for, I took the tube home. As soon as I arrived, I received a call from the garage that my car was ready. I then had to get back on the tube.
I simply find it bizarre how this garage - despite the GuardX treatment being conducted off site (well, a stone’s throw away) doesn’t have the customer service capacities to contact the treatment business and ask for an estimated completion time. Surely they are used all the time and communication between the two businesses is normal considering the outsourcing of work done for an official BMW garage. There was no effort to find out for me and I ended up spending 45mins on the tube which was quite unnecessary.
17 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Alex, thank you for your loyal custom over the years and for sharing your feedback. We sincerely apologise for the delays and lack of communication regarding the GuardX treatment. We appreciate how frustrating it must have been to spend extra time travelling unnecessarily, especially with your commitments. Your comments about our customer service and coordination with the treatment provider are noted, and we fully understand your concerns. We regret that your recent experience did not meet the high standards you rightly expect. Kind regards, Peter Chadwick - Head of Business
Inconclusive diagnosis
I reported an issue with my car to the dealer I bought it from a few years ago. I mentioned that I didn’t have a lot of money to spend on fixing it. They advised me that it would cost £150 just for diagnosis.
Following the diagnosis I was told that a software update, costing £250 should resolve the issue. I asked them to confirm that it would fix the issue and they could not. They said it would cost another £1k if the software update did not work. I had already been given both of these numbers before taking the car in for diagnosis.
I paid for a diagnosis to get clarity on what it would cost to fix it. The outcome of the diagnosis was the same information I already had. I asked if the diagnosis fee could be deducted from the cost of fixing the issue if I decided to get it fixed with them, they said not.
The dealer did do a health check and clean the car when it was with them but this was not what I’d asked for especially as the car has just passed its MOT.
A disappointing experience. I do not feel any further forward having parted with £150. I also feel let down and not listened to as a customer given that I had highlighted that I did not have much money to spend on the issue.
20 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Bruce, please accept our apologies that your recent experience with us did not meet your expectations. We appreciate your concerns regarding the diagnosis fee and the uncertainty surrounding the software update cost. It is never our intention for customers to feel unheard or unsupported, especially when budgets are tight. Your feedback is valuable, and we understand how frustrating it must have been to feel no further forward despite the diagnosis. Thank you for sharing your thoughts with us. Kind regards, Peter Chadwick - Head of Business
Super service from Sytner Mini…
Super service from Sytner Mini Chigwell. Managed to get my car booked in for work at short notice. Thanks to Amy who managed my booking the work was carried out quickly and the car made available when I needed it. She was really helpful and efficient.
20 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Ken, thank you very much for your kind words and positive feedback. I'm delighted to hear that Amy was able to assist you so efficiently and that your car was booked in and ready promptly. It’s wonderful to know our team could provide the high level of service you expected, especially at short notice. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Mini Chigwell. We look forward to welcoming you again. Kind regards, Peter Chadwick - Head of Business
Asif was excellent throughout…
Asif was excellent throughout explaining all the details.
VIP service from Asif and team.
20 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and positive feedback. I'm delighted to hear that Asif and the team provided you with excellent service and took the time to explain all the details clearly. It is always our aim to offer a VIP experience to every customer, and it’s wonderful to know that this was reflected during your visit. Your support and recognition mean a great deal to us. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Prompt and clear communication
Prompt and clear communication (from Reggie) regarding the replacement folding wing mirror
5 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mr Lawless, thank you very much for your kind words and for recognising Reggie’s prompt and clear communication regarding the replacement of your folding wing mirror. I'm delighted to hear that you had a positive experience with us at Sytner Chigwell BMW. Ensuring our customers feel informed and supported is very important to us, and your feedback is greatly appreciated. We look forward to welcoming you back in the future and providing the same high standard of service. Kind regards, Peter Chadwick - Head of Business
Svar från Sytner Group - Sytner Chigwell BMW
Dear Mem, thank you very much for your kind words. I'm delighted to hear that you found our team super helpful and efficient. It’s wonderful to know that our staff made such a positive impression during your visit. Your feedback truly means a lot to us and motivates everyone at Sytner Chigwell BMW to continue providing excellent service. We look forward to welcoming you back in the future. Thanks again for taking the time to share your experience. Kind regards, Peter Chadwick - Head of Business
Friendly and professional staff
Friendly and professional staff. Dealt with my service and MOT speedily whilst I waited.
All the coffee you can drink.
17 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Phil, thank you very much for your kind words and the fantastic 5-star review. I'm delighted to hear that our friendly and professional team provided a speedy service and MOT while you waited comfortably. It’s great to know the coffee was appreciated too – we believe a good cuppa makes all the difference! Your feedback truly means a lot to us and motivates the whole Sytner Chigwell BMW team to maintain these high standards. We look forward to welcoming you again. Kind regards, Peter Chadwick - Head of Business
Good customer service the only…
Good customer service the only disappointment they could not finish the service,as on Saturday closed at 1Pm.did have to reabook to get it finish which is annoying.
15 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear M Trovatori, thank you for your feedback and kind words regarding our customer service. Please accept our apologies for the inconvenience caused by not being able to complete your service on Saturday due to our early closing time. We fully appreciate how frustrating it must be to have to rebook, and we regret any disruption this caused to your plans. Your comments are valued, and we hope to provide a smoother experience in future visits. Kind regards, Peter Chadwick - Head of Business
Outstanding Service from Kevin Lewis at…
Outstanding Service from Kevin Lewis at BMW Chigwell
I would like to take the time to give a truly outstanding review for Kevin Lewis at BMW Chigwell.
From the very beginning, Kevin has been absolutely exceptional. His professionalism, dedication and genuine commitment to providing the best possible customer experience have been second to none. He has gone above and beyond on every occasion, and I honestly cannot thank him enough for all of his help and support.
What really stands out about Kevin is that he genuinely cares about his customers. Nothing ever seems too much trouble, and he has consistently taken the time to listen, understand my needs and make sure everything was handled properly. His communication, attention to detail and willingness to help have made the entire experience so much easier and more enjoyable.
It is rare to come across someone who provides this level of customer service. Kevin has demonstrated an exceptional level of professionalism while also being incredibly approachable, friendly and reassuring throughout. He has gone far beyond what I would normally expect from a member of staff, and his efforts have certainly not gone unnoticed.
Kevin is an absolute credit to BMW Chigwell and a fantastic ambassador for the BMW brand. Employees like Kevin are what make a real difference to the customer experience, and I sincerely hope his hard work and dedication are recognised.
I cannot thank Kevin enough for everything he has done. His service has been outstanding from start to finish, and I would have absolutely no hesitation in recommending him to anyone looking for a truly first-class experience at BMW Chigwell.
Thank you so much, Kevin, for going above and beyond — your help has been genuinely appreciated. You are a real star and a credit to BMW Chigwell!
12 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Carly, thank you so much for your wonderful and thoughtful review. Kevin is truly delighted to receive such kind words and it means a great deal to him to know his efforts have made your experience at BMW Chigwell exceptional. I'm thrilled to hear how his professionalism and dedication have impressed you. Your recommendation is greatly appreciated, and it’s customers like you who inspire us to maintain the highest standards of service. Kind regards, Peter Chadwick - Head of Business
Excellent Service
Always an excellent service from staff whenever we attend. The customer service is brilliant.
31 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your kind words and for taking the time to share your experience. I'm delighted to hear that you consistently receive excellent service and that our team’s customer care has made such a positive impression. It’s always our aim to provide brilliant service and ensure every visit is a pleasant one. Your feedback truly means a great deal to us and encourages the entire team to maintain these high standards. We look forward to welcoming you back again soon. Kind regards, Peter Chadwick - Head of Business
I have been using Sytner…
I have been using Sytner Chigwell/Loughton for the past 13 years. Great customer service everytime, they are fast, reliable and stay in communication throughout the process. Jandra Lukaite was great, I needed my car back to go on our family holiday and Jandra did everything she could to get me back behind the wheel ASAP. Thank you Jandra for your excellent customer service.
24 juli 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Javedul, thank you so much for your kind words and for being a loyal customer for the past 13 years. I'm delighted to hear that Jandra provided you with excellent customer service and kept you informed throughout. It’s wonderful that we could help you get back on the road in time for your family holiday. Your continued trust and support mean a great deal to us. We look forward to assisting you for many years to come. Kind regards, Peter Chadwick - Head of Business
Really helpful service
Really helpful service - Abbie was fantastic at keeping me updated on my vehicle - amazing service yet again!
5 augusti 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Chigwell BMW
Dear Sophie, thank you ever so much for your kind words and glowing review. I'm delighted to hear that Abbie provided fantastic service and kept you well informed throughout. It’s always our aim to offer an exceptional experience, and it’s wonderful to know we’ve succeeded once again. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
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