Both Andrew and Tom were very helpful and explained everything to me beforehand. The car was beautifully presented and buying it was so easy as Andrew did everything for me. He took lots of time sho... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... Se mer
Generally good sales experience, in the sense they sold us a car they had for sale. All smiles and quick replies to questions. Salesman asked for a 10 star review for thier internal processes. Nic... Se mer
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
50 Penarth Road, CF10 5RS, Cardiff, Wales, Storbritannien
- 029 2055 8970
4,1
Bra
356 omdömen
Ber kunder att lämna omdömen
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Svar från Sytner Group - Sytner Cardiff MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our staff to be very nice and appreciated the lovely choice of cars available. It is always our aim to provide a welcoming and enjoyable experience for all our customers. Your support means a great deal to us, and we hope to continue offering the same high standards in the future. We look forward to welcoming you back to Sytner Cardiff MINI soon.
Friendly sales exec who didn’t push me…
Friendly sales exec who didn’t push me into buying anything, and was really helpful and supportive with different cars I was interested in.
7 november 2025
Andrew Kicke was very helpful and made…
Andrew Kicke was very helpful and made the experience very enjoyable.
A few days after our purchase Mini had a sale and we would have saved so feel a bit disappointed that BMW Mini wouldn't honour the sale price, but this was not Sytner's/Andrew's fault. Please re-think BMW.
3 november 2025
When I arrived to pick up my new car it…
When I arrived to pick up my new car it was in the showroom covered with a big red bow and awaiting me to take it away absolute 1st service they didn’t keep me waiting dealt with swiftly
14 oktober 2025
Servicing team at Mini need reviewing
Servicing team at Mini need reviewing. Blame the customer. No call backs. Still waiting. Sales are amazing
28 oktober 2025
Tom a very nice sales person.
24 oktober 2025
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your glowing 5-star review, Mrs Parish. We are delighted to hear that your experience at Sytner Cardiff MINI was seamless and that Tom provided exceptional service. We pride ourselves on understanding our customers' needs and ensuring a smooth and enjoyable experience. It is an honour to have earned your satisfaction and we look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for taking the time to leave us a 5 star review, Brett. We are delighted to hear that you received a professional service at Sytner Cardiff MINI. Our team takes great pride in providing our customers with a top-notch experience, and we are glad to hear that we met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Michele. We are delighted to hear that you had an excellent experience at Sytner Cardiff MINI. Our team, especially Chris, takes great pride in providing knowledgeable and top-notch service to our customers. We are glad that their expertise was able to assist you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Excellent knowledge and care shown
Excellent knowledge and care shown. Apologies for late reply - for some reason the message went into my bin box and only just discovered it
3 september 2025
Svar från Sytner Group - Sytner Cardiff MINI
Dear Susan Buckland, Thank you for taking the time to leave us a 5-star review for Sytner Cardiff MINI. We are delighted to hear that you received excellent knowledge and care during your visit. We are glad that you discovered it and we appreciate your kind words. We strive to provide exceptional service to all our customers and we are happy to hear that we met your expectations. Thank you for choosing Sytner Cardiff MINI. Best regards, Sytner Cardiff MINI Team
Went to Hadfield road Sytner to-day to…
Went to Hadfield road Sytner to-day to purchase new mini countryman ,parked and walk into a dark showroom with all four models locked.Waited for half hour in showroom no one came to asked they could help .Then strolled around vehicles on forecourt with no prices shown.Went back in show room again nobody was interested another twenty minutes walked out.The first mini I bought there was a great experience but now this dealership has lost its leadership for mini brand..
5 september 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
We are sorry to hear about your recent experience at Sytner Cardiff MINI. We apologise for the inconvenience caused by the dark showroom and lack of assistance from our staff. We realise that this is not the level of service we strive to provide and we honour our commitment to delivering a positive customer experience. We would like to invite you to contact our Head of Business, Keith Farrell, at keithfarrell@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
Andrew Kicke at the Cardiff showroom…
Andrew Kicke at the Cardiff showroom was fantastically helpful from helping us find the perfect Mini we had found online right through to our final purchase of our Mini, I’d also like to thank Rachel at the Cardiff showroom for all her help as well. In short if your looking for a Mini Sytner Cardiff is the place to go.
11 juli 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your glowing review, Matthew. We are delighted to hear that Andrew and Rachel provided you with exceptional service at our Cardiff showroom. We take great pride in helping our customers find their perfect MINI and it's wonderful to know that we have succeeded in doing so for you. We appreciate your recommendation and look forward to welcoming you back to Sytner Cardiff in the future. Thank you for choosing us as your MINI dealership.
Can’t thank Chloe & Anne Marie in the…
Can’t thank Chloe & Anne Marie in the service department enough. My car was booked in for a recall and after receiving it back I noticed an issue. When Chloe rang for a follow up phone call I told her about said issue, they had it straight back in and after checking it over they assured me it was nothing to do with the work they had carried out. Nevertheless my car was fixed through goodwill. Mini really do look after their customers. The service, customer service and after care I received was 10/10. Thank you so much guys :)
24 juni 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
Dear Katie, Thank you for taking the time to leave such a positive review for Sytner Cardiff MINI. We are delighted to hear that you had a great experience with our service department, particularly with Chloe and Anne Marie. We take pride in providing excellent customer service and ensuring that our customers are satisfied with their MINI experience. We are sorry to hear that you encountered an issue with your car after the recall, but we are glad that our team was able to address it promptly and resolve it through goodwill. We appreciate your kind words and are happy to know that you received a 10/10 service from us. Thank you for choosing Sytner Cardiff MINI and we look forward to welcoming you back in the future. Best regards, Sytner Cardiff MINI Team
Professional service with attention to…
Professional service with attention to detail. 10/10 to Tom on the handover
26 mars 2025
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mrs Evans. We are delighted to hear that you had a professional and detail-oriented experience at Sytner Cardiff MINI. We will be sure to pass on your praise to Tom for his exceptional handover! Regards, Dean James, Head of Business
Tom and Josh were lovely to deal with…
Tom and Josh were lovely to deal with so helpful & had a great experience with them buying my car
26 februari 2025
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Rachel! We're delighted to hear that Tom and Josh provided you with a helpful and enjoyable car buying experience. We strive to provide excellent service to all our customers and are delighted to have met your expectations. Regards, Dean James, Head of Business
Great car, even greater team at Cardiff Mini!
Recently picked up a Mini Aceman from Cardiff, Teah was amazing throughout the whole process. From helping me with all the initial information about the car, to answering my many questions I had in the process, she was fantastic! When I went to pick up the car, she explained how everything worked in detail and helped me with the app and the set up of the car and I left feeling very confident. Josh was also fantastic with explaining the finance with me as this was my first experience with having to do that as I’ve usually bought cars outright in the past. Really pleased with everything and I will definitely be back. Big love to Teah & Josh ❤️
Oh and the Mini Aceman is epic!
18 februari 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Meg! We are delighted to hear that Teah and Josh provided you with exceptional service during your recent visit to Sytner Cardiff MINI. We are glad you are enjoying your new Mini Aceman and we look forward to welcoming you back in the future. Regards, Dean James, Head of Business
Paid my deposit for an all electric…
Paid my deposit for an all electric mini aceman. Josh and Harriet supported me throughout the process and gave excellent customer service. However when I contacted an electrical engineer to give me a quote to install the EV charger, problems arose. To have the charger installed on my garage which serves my drive would have cost me approximately £3,500! My garage and drive is situated behind my house in a block of three that serves other homes. The cable would require a new consumer unit and the cable would have to be channeled underground for a length of 20 metres. Effective communication from the outset regarding the EV charging point would have made me make enquiries prior to signing up for an electric vehicle. This discussion should take place as part of the sales pitch. I am still awaiting the return of my deposit
3 februari 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
Dear David. Thank you for your review. We are disappointed that you have graded Sytner Cardiff MINI as 2* based upon the outcome of your separate consultation regarding installation of a home charger at your property. We do not visit potential EV customers properties and are not electricians. Like any other car retailer, we are not qualified to give any advice on potential costs and would have no idea that you needed special installation due to the circumstances of your home. For the vast majority of customers with off-street parking, a standard charger at a cost in the region of £800-£900 is available from multiple reputable suppliers. I will check in with our accounts department to check upon the progress of your refund, and hope you will reconsider your feedback. Regards, Nick Styles, MINI Brand Manager.
Beware minis advertised for sale may have already been sold
Drove 100 mile round trip to purchase a 2024 plate mini, needed time to consider the part exchange offer.
Two days later rang to speak to a sales person but was told they were short staffed so wait for a call back. In the meantime I reserved it on line paid the deposit and soon after got a call to discuss how I'd be financing the purchase and to await a further call to confirm from the manager.
I then got a call an hour later telling me it was already sold and I'd have to wait a few days to get my deposit returned!
(No contact with Sytner BMW)
8 februari 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
Dear Angela, Thank you for taking the time to share your feedback. We truly appreciate your efforts in traveling 50 miles to visit Sytner Cardiff to view the used MINI. After viewing the vehicle and being provided with all the necessary details, we offered you the option to place a reservation fee to secure the car. As you mentioned, you ultimately decided not to proceed with the reservation at that time. When you expressed your interest in the car two days later, unfortunately, it had already been purchased by another customer. While I understand your disappointment, I want to emphasise that we did explain the possibility of this occurring if the reservation fee wasn't placed. I believe our approach was fair, and I’m sorry you feel that it was an unsatisfactory experience. In this case, the decisions regarding the car were entirely yours, and there wasn’t an alternative course of action we could have taken to better accommodate your needs. If you’d like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out to me directly. Kind regards, Nick Styles, MINI Brand Manager
Bought a new mini aceman
Bought a new mini ace man exclusive from Sytner mini Cardiff. Josh went over and above to get me the best deal what a breath of fresh air he is wish all my previous car purchases had been so good highly recommend
17 februari 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Simon. We are delighted to hear that Josh provided you with exceptional service during your purchase at Sytner Cardiff MINI. We strive to go above and beyond for our customers and we are honoured to have earned your recommendation. Enjoy your new MINI Aceman! Regards, Dean James, Head of Business
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