Exceptional Experience from start to finish. Paul had my s1000xr in put it on the diagnostic found the problem ordered the part from Germany,kept my fully up to date all the way through till it was t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Needed parts for my BMW Motorcycle, called into the showroom where I was greeted by Adrian Williams, he was so professional and so helpful completely understood what I needed and went the extra mile t... Se mer
Företaget har svarat
I wrote a review last week explaining how my two year old X3 managed to get damage to four tyres in the space of 250 miles and four weeks from purchase second hand. Nothing easily visible... Se mer
Outstanding service by Adam Horton from start to finish. Couldn’t have asked for more and would highly recommend
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Penarth Road 285-287, CF11 8TT, Cardiff, Wales, Storbritannien
- 029 2055 0312
3,7
Medel
7 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Got your money.
I wrote a review last week explaining how my two year old X3 managed to get damage to four tyres in the space of 250 miles and four weeks from purchase second hand. Nothing easily visible you understand, just cuts in the treads, two of which were ‘dangerous’.
Of course the pre-purchase inspection was thorough so it had to be me.!?
Anyway, on the Tuesday that this was discovered, I rang, and by some fluke, managed to get through to the service manager, Scott Ewing, and he promised to ring me back. On the Wednesday I rang at midday and he promised to ring me back by 3pm. On the Thursday I was told it was his day off.! Friday came and he did ring me.! Waste of time really because he said there was nothing he could do as I must have caused the damage.
Waited four days with two ‘dangerous’ tyres on my car.
Then there is Keith Farrell, Head of Business. I sent emails to him three times while waiting four days for Scott Ewing to ring me. I knew he was away but expected that on his return on the following (last) Monday he would at least ring me. That was four days ago and nothing.
Do you get the feeling that your customer caring company do not really care.?
It seems to be all about money. Any opportunity to make money. I read in another review on Trustpilot that once they have got your money you are not important until they can take more.
I have now
had all four tyres replaced at Kwik Fit. Obviously a few hundred pounds cheaper but fabulous service. And I could even watch what was going on from their waiting room.
As part of their service they did a free tracking report. It turns out that the tracking is out.
I wonder if Sytner Cardiff will find some way to charge me to put that right as part of their twelve month ‘Select’ warranty. Or maybe they will blame me.
Not impressed with Sytner Cardiff.
They love to tell you how good they are, but the real truth is …………………?
28 augusti 2026
Omdöme utan inbjudan
Exceptional Experience from start to…
Exceptional Experience from start to finish. Paul had my s1000xr in put it on the diagnostic found the problem ordered the part from Germany,kept my fully up to date all the way through till it was time to pick up the bike .
Thanks Paul really changed my perception on Main Dealers
3 augusti 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Recently went to Synter Motorad Cardiff…
Recently went to Synter Cardiff motorad. I found the service manager and motorcycle team very helpful. Promptly got the parts need to fix bike.
Will I use them again. YES
3 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner BMW Motorrad Cardiff
Dear Ian, Thank you very much for your kind words and positive feedback. We are delighted to hear that our service manager and motorcycle team were able to assist you promptly and efficiently with the parts you needed. It’s wonderful to know you had a helpful experience at Sytner BMW Motorrad Cardiff. We truly appreciate your support and look forward to welcoming you back in the future. Your satisfaction means a great deal to us. Best regards, The Sytner BMW Motorrad Cardiff Team
Parts for my BMW Motorcycle
Needed parts for my BMW Motorcycle, called into the showroom where I was greeted by Adrian Williams, he was so professional and so helpful completely understood what I needed and went the extra mile to do so, I have spoken to him since regarding another part and he sorted that straight away for me also. Cant thank him enough... Jeff Hunt...
24 december 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner BMW Motorrad Cardiff
Dear Jeff, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Adrian was able to assist you so professionally and efficiently with your BMW motorcycle parts. It’s wonderful to know he went the extra mile to ensure you received exactly what you needed. Your continued trust means a great deal to us, and we look forward to supporting you with any future requirements. Best wishes from the team at Sytner BMW Motorrad Cardiff.
Excellent
Outstanding service by Adam Horton from start to finish. Couldn’t have asked for more and would highly recommend
18 november 2025
Omdöme utan inbjudan
I had a really bad experience with this…
I had a really bad experience with this company. I took my car there for a service, and it was supposed to be booked for today. I even showed them their own confirmation message, but they just tried to deny it at first and brush it off. Eventually, when they saw the evidence and admitted that I did have a booking for today, they told me that my service plan would only start a year from now and wouldn’t apply today. I said I wanted it from today, and they just gave me a half-hearted apology and said I’d still have to pay today.
I told them to just cancel the service plan entirely and at least do the MOT, which was supposed to be free for life. They agreed to do the MOT, but after three and a half to four hours, they messaged me saying one of their machines was broken and they couldn’t do the MOT today either, and that I should come back another day.
It’s like they think I have nothing else to do but wait around for them whenever they feel like it. Honestly, their service is terrible now. I used to be happy with them, but it’s gone downhill, and I’d never recommend them to anyone. Even though I have a lifetime free MOT with them, I won’t be going back. It’s just a waste of time.
And I’m sure that after posting this review, someone will reply underneath saying, “We’re really sorry about this issue.”
18 november 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner BMW Motorrad Cardiff
Dear Ami, we sincerely apologise for the disappointing experience you’ve had with us. This is not the standard of service we aim to provide, and we understand your frustration regarding the booking and MOT delays. We would like to invite you to contact our Head of Business, Keith Farrell, at KeithFarrell@sytner.co.uk, so we can better understand your concerns and discuss how we might assist you further. Thank you for your feedback.
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