Sytner Group - Nottingham Audi Omdömen 

The salesman Vernon was customer-focused, very knowledgeable, polite, and not pushy. He was backed up by a customer focused and personable manager, Hannah, who reinforced and sealed the deal.
Excellent location, and the showroom was well presented.
A great buying experience, highly recommended

Got a new car. Needed to get the MMI put into out name. Vernon was very thorough making sure it was ours before resetting everything into our name. I didn't realise how much I formation the old owner could get so I am very grateful to Vernon for his help. Great customer service. Thank you.

Absolutely fantastic service from a very friendly and professional team. Car was cleaned to a good standard when handed back and everything was completed as required. Will definitely use again A++

Collected my Audi Q2 yesterday excellent service from start to finish from kieran karia so helpful in every way from ordering to collecting excellent. Thank you Kieran from Nottingham Audi

Very impressive customer service from all at Nottingham Audi but with very special mention to our sales representative Albert Salapat, who guided us effortlessly through the process of buying our first new EV (Q6 E-Tron). Albert struck the perfect balance between offering expert advice whilst listening to and acting on our individual family requirements. We have for many years acquired our new Audi’s from Nottingham Audi and after this latest experience we will certainly continue to do so. Excellent all round service - would strongly recommend to all considering a new (or used) Audi.

I recently bought a car from this dealership, what a pleasant experience and surprise it was !
From the initial phone call from Chloe, right through to collection day, the service was effective, efficient but at no point was it pushy. Chloe actually listened to what I wanted and when she said she would do something, that is exactly what she did. She was mindful that the little things make such a difference, on collection day I had fuel in the car, charging cable in the car. She even came in on her day off to do the handover. Please note Tamworth Audi- this is how it should be done, most of your your sales executives could learn lots from Chloe Lindley !!

What a brilliant experience I had at Audi from the moment I walked through the door the lady on reception brought me a coffee and Chloe Lindley explained everything so well and showed professionalism and made me feel I was being taken care of well done 👏

Brilliant service, kept me up to date regarding work and times. A pretty lady called Leah was extremely helpful and polite. Will definitely be going back. A++++

Where to start.
Drive up from London (150 miles) to view car. About the same service as buying food in sainsbury - here's the car, no negotiation, take it or leave it.
Dealer was well aware that I was driving back to London.
On motorway, tyre pressure warning system goes off. After a few frantic calls, reset and it goes. BUT tyres pressures are not at the correct level for the car !!!!
Approx 2 weeks after purchase - roof error !!!!!
Been trying to connect MMI system to phone. Won't connect - done it about 8 times now !!! Current status - still not working and advised to "keep trying"
Car was overpriced by about 2-3k, tech support can't help on MMI - my best guess is that the MMI system is faulty / broken.
Nothing else can be done.
In summary - overpriced, not a good experience, not one I will repeat any time soon and 22k for a car that does have a functioning MMI system
I do however, highly recommend Audi Hatfield where I purchased my RS5. Helpful, great experience and bent over backwards to make sure I was happy!!!

Good pleasant, effective and professional.
Clear, accurate and comprehensive information about the product and related costs provided throughout by the two representatives involved with our Audi purchase. No hard sales stuff, overall as good an experience as you get buying a car.

If you are considering buying an Audi e-tron, especially a Q4 e-tron, then google "Q4 e-tron 12V battery problems" before your decision. If you are one of the increasing number of unlucky owners who draws from the "Q4 e-tron lottery" and gets a defective one, then based on my own experience of this dealership, in cahoots with Audi UK, you need to know:
1. If the 12V battery problem does not show up within the first 30 days (and often it doesn't) then they are going to put their shutters up and deny any defect existed when it was sold;
2. They will leave you bouncing back and forth to their dealership each time the vehicle outright fails or gives a 'Drive system: fault" message. They will not consider refund or replacement of the vehicle.
3. They will say the car is completely safe, but search the Audi UK forums, google "Mylene Dionne Q4" and "Audi Q4 recalls Canada". Make your own mind up.
You could be fortunate and get one without the 12V battery issues, but in my opinion it is simply not worth the risk. Most manufacturers treat their defect rate as a cost of their own business, but Audi UK and Sytner Nottingham Audi seem to believe it is a cost for their customers to suffer.

I live in Oxford and contacted Sytner Audi Nottingham direct on Friday 25th April regarding a car for sale on the website. Sytner replied on the morning of Saturday 26th April. As I live in Oxford I requested a personalised video of the car. I also made it clear I was not contactable during Saturday afternoon.The video arrived at Noon on Saturday so I viewed it early afternoon, then and continued with other activities. A voice mail left by Sytner picked up on Saturday evening said another branch, ‘Was pressurising a sale’. A puzzling message?! I had no idea what this meant? I contacted Sytner on opening at10am Sunday to be told the car had been sold by another branch!

I was the first customer to express interestin the car however it seems it was too much trouble for Sytner to hold the vehicle until Sunday morning to check. If third party interest also continued into Sunday a sale would have occurred anyway! These actions by Sytner leave a bad taste. I did not withdraw my interest, nor was I requested to leave a deposit. Nor did Sytner send a text message.

This is Shoddy sales-ship and dare I say not quite ethical! These my first dealings with Sytner/Audi have been frustratingly abhorrent. The sales system (quote,’Another branch pressurising a sale’) stinks!

So what do I expect now? I do not want a placating apologetic reply as per other poor reviews. I want this to be corrected! If there was a zero star option, you would get it! Thank you so much for wasting my time, and dashing expectations.

Many thanks for contacting me afterwards. If customers at other branches can lodge a deposit, does this not cause confusion for sales staff and customers? In my view there lies the problem. It seems there are multiple sales channels that conflict. Perhaps one sales channel through the branch that holds the vehicle could resolve this? It’s always interesting that business fall back on in house processes to justify behaviour when the processes are causing the problem! Change them! Sales will still happen in a more orderly way.

Thanks for the offer, however once Trust is lost there is no way of getting it back easily. Well not mine anyway. Oh, it’s Dr Blackburn not Mr. Please get it right.

I recently had an outstanding experience purchasing a car, thanks to James Owen and the entire Audi team. I walked in on a Thursday and, by the following Tuesday, I was already driving my new car! James was incredibly courteous and friendly throughout the process, even offering me complimentary 200-degree coffee and biscuits, which made the experience all the more enjoyable.

He truly went above and beyond to ensure I received the best deal on my part exchange for my Golf GTD. Nothing was too much trouble for him, and his dedication to customer satisfaction was evident. The welcoming atmosphere extended beyond James, as everyone at the dealership, including Rachel at reception, made me feel right at home. Overall, it was a great buying experience, and I highly recommend this team to anyone looking for a new vehicle!

Recently had a recall , service was fantastic
Big thank you to Andrew the mobile tech
Polite and professional

Got nothing but good things to say about this place. great service when you come through the door. sometimes there’s a little wait. but if people are busy then what do you expect. Mohammed From Parts Department has consistently gone above and beyond To help with parts and great communication. nothing but great things from this place

Bought an A8 from the wider Sytner Group. Had a few issues that I'd tried to have resolved with Sytner Audi Nottingham both times whilst communication was forthcoming, work by the technicians was poor. Had an engine management light, this required a system update, this took 4 days and didn't cure the problem. Then it wouldn't start and was diagnosed with a faulty alternator. The car has been with this dealer for a week (was meant to be there an hour or 2 max) the part arrived 2 days ago and at time of writing I'm hoping the car will be ready tomorrow. Who knows if it'll fix the issues of high revs and low MPG I've been experiencing as nobody in Audi technical or the on-site techs can put their finger on it? Must be busy changing wiper blades on other people's cars. Have been incredibly patient with the girls on the desk as it's not their fault. But whatever is going on behind the scenes must be carnage. Won't trust or use them again once my car is back.

Further to my report of poor experience at Derby Audi, in contrast Nottingham Audi provided 5* customer service, as it should be.

Calling Nottingham Audi parts department to source a component for my A3, "M" (and colleagues G & S) could not have been more helpful, taking ownership of my issue, ensuring both a positive and speedy outcome. From my initial call through to part collection I was extremely happy with all interactions and communications:
1 With my A3 engine in bits, M at Nottingham Audi took my order over the phone
2 He ensured that it was the correct component by checking with my mechanic
3 Working within a tight time frame, he ensured the component order was placed before leaving for the day
4 Speedy delivery & prompt notification
5 Stuck in traffic? No problem, "we can leave for collection from our parts department who are working til 6"
5 Served fresh coffee on collection
6 Component carried out to my friend's car

Thank you! Nottingham Audi Customer Service as it should be :o)

Brilliant service from Nottingham Audi. Jake is a real pleasure to deal with. Sorted out my new car and the right spec we wanted. Thanks so much for our new Q7. We love it. Thanks again so much to Jake he really is genuine. If you want a new car Ask for him. Top guy!

My wife and I recently purchased a car from Audi and the service was excellent. Vernon who talked us through was polite, professional and extremely friendly and we appreciated this very much. This was our first EV, and our first automatic car…. He answered all of our questions well.

I recently bought a car from Audi Nottingham and wanted to leave a review due to the exceptional service I received.

I was met at Audi by Albert Salapat who was fantastic to deal with. Albert was polite, professional and made the car buying process extremely enjoyable, in no small part because of his boundless enthusiasm and love for what he does..

Albert took the time to listen to exactly what it was that we wanted in our next car and was not ‘pushy’ at all, he matched our expectations and budget to a vehicle they had in stock and the rest is history! Albert showed my partner and I a car we fell in love with immediately and subsequently purchased.

I would 100% purchase a car from Albert again.