Sytner Group - Mercedes-Benz Cheltenham And Gloucester Omdömen 

1) tying to book service took ages, didn’t work in infoentertainmen system, couldn’t speak to anyone at the branch, ended up booking via what’s app. Took about 20 mins to book an appointment
2) despite this - dealership didn’t have me booked in and no record of it.
3) supposed to be a 2 hour waiting appointment - ended up being 2 hours and 45 mins.
4) asked if I wanted car washed, said yes please but it would be longer than 2 hours, no problem I said, Handed back keys and went back to the car still dirty!
5) a load of warning lights were on th dash after a few mins but couldn’t inform dealership as couldn’t speak to anyone!
6) cost for a standard B service - was stupidly high, total rip off!

Probably the best Mercedes dealership? Not pushy, informed and great service from start to finish- coffees good too! Lee and Josh in sales get a particular mention for their 5 star service.

Everything went well on the day of the service, no issues at all. Unfortunately, the communications from MB leading up to the service were very strange. I received multiple reminders to book in for a service on the 15th, my service was actually booked in on the 19th. I tried to contact the dealership to confirm they had the right date but frustratingly you can’t talk to anybody directly now and their AI operator option is clunky and horrible. I messaged them via their MB WhatsApp account and their website-based query form, I got no response from either. Bizarrely, on the 15th I received a video of a vehicle inspection, I emailed them to say that it was all very interesting, but it wasn’t my car, they didn’t respond to that either. I fed all this back directly to the service agent but he couldn’t explain what had happened or why they hadn’t responded. I’ve owned a Mercedes vehicle for many years and the poor quality of the back office functions is a constant.

Simple and professional service from booking to collection of finished car.

The wheel repair is excellent and the staff as usual are brilliant. Everything was to time as expected. Great service

Excellent service from every department.
The sales experience was great from start to finish. Lots of information provided via email & apps. When I needed the service department I was able to easily get a free courtesy car and the engineer went through everything when I picked the car up, which had been vacuumed and washed.
The only negative I have is the automated phone system which means if you dont know what department your query falls into, you can get a bit stuck as there isnt an option for an operator. This is a minor issue in the scheme of things though.

Excellent promt welcoming the best dealership

Easy check in. Expectations set. Good communication. Timely return of car.

We popped in yesterday to check out a couple of Mercedes Benz EV's and to ensure they would be suitable for both us and our dogs. Tge young lady on the welcome desk was delightful and answered our questions and showed us the cars we were interested in. All done with no sales pressure. Fantastic experience, this has helped confirm that I will stay with M-B for my next vehicle.

Good knowledgable staff able to answer sny and all questions and reassuring me after a bad experiences with my previous Mercedes nothing was too much trouble for the team with Dan in particular making sure everything was done correctly -thank you all .you will get the best service from them and the coffee is good too!

Very helpful

The service at the Branch is excellent.
The only problem is the irritating central booking system get rid of it, and go back to doing the booking at each branch with a person. You are a service industry keep it personal. Just because automated systems are available does not make them the best solution

Car booked in for service and then delivered the afternoon before so that garage could make an early start. Garage phone to confirm that car ready for collection the same afternoon that it was delivered and one problem with alarm had been corrected. Car collected the following day checked paperwork when I got home only to find that incorrect mileage written. Phoned garage, eventually spoke to human being who corrected paperwork and emailed revised service document.

Dedicated staff, make you well informed. Friendly staff, nice detailed office environment, seamless service.

Tai, covered everything in fine detail and was very knowledgeable and a pleasure to deal with.
The best compliment I can give him is to say he acted nothing like a car salesman!

Good team, customer focussed, shame about the cost

Great service from Sytner Cheltenham.

Have been using this dealership ever since I bought the car and they have always helped me out when ever I've had a problem. All I can say is that's the reason I keep going back. Staff and service is excellent.

My car was recently in for minor repair work and on the previous 2 visits I had asked for the adblue to be topped up, both times this was missed, so I made sure I requested it from two Mercedes staff, guess what I went to pick up my car and it wasn't done again..... pointless offering these top-ups when you don't check or carry out the work

I have been driving a 2017 B-Class Premium Mercedes since 2019. This January, I upgraded my phone from an iPhone 15 Pro Max to an iPhone 17 Pro Max. Since then, Apple CarPlay has been glitching frequently while I am using Google Maps or Waze.

First, I approached Apple. They ran diagnostics and advised me to contact the car manufacturer. I have visited the local Mercedes dealer in Gloucestershire(Sytner group) multiple times, but they were unable to identify the issue. Eventually, they recommended a dealer software update, which I paid for, but it did not resolve the problem. I informed a customer service representative of this before leaving the facility.

It has been almost two weeks now, and I have not received any further communication.