Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... Se mer
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This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... Se mer
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Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
120 Highlands Road,Shirley, B90 4NU, Solihull, Storbritannien
- 0121 439 0399
4,9
Utmärkt
309 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient all as pre-planned and agreed…
Efficient all as pre-planned and agreed and friendly knowledgeable staff
4 november 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Appleby, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
MC 20 CIELO SERVICE
The prompt, efficient and knowledgeable service. I was kept informed every step of the way with the progress of my vehicle.
7 november 2025
Nothing is ever too much trouble for…
Nothing is ever too much trouble for the colleagues at Graypaul to make sure that customers leave totally satisfied with the service that they receive.
7 november 2025
⭐ ⭐Yet Another Unforgettable Experience at Graypaul Ferrari Birmingham
From start to finish, my experiences with Graypaul Ferrari Birmingham has been nothing short of exceptional. Having purchased four cars in the last 18 months their attention to detail is second to none — with this particular vehicle I spoke with Matt and George to discuss my requirements, and they found me exactly what I wanted and more.
John handed over the car today, with great enthusiasm and as always a very professional manner.
What truly sets them apart is their unparalleled aftersales/customer service. The entire team go above and beyond to ensure that every single one of my requests was met exactly as I wanted — no compromises, no missed details, just flawless execution.
It’s rare to find a dealership that combines such professionalism with a personal touch. At Graypaul Ferrari Birmingham, you’re not just another customer — you’re treated like part of the Ferrari family, everybody knows who you are and you really feel that family feeling.
Brief mention for their Hospitality also, special mention to Freya and Alice who make sure myself and my wife are always taken care of.
Simply put, their service is incomparable. I wouldn’t dream of going anywhere else.
7 november 2025
Everyone is so friendly and welcoming
Everyone is so friendly and welcoming - always a great experience.
28 oktober 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Hall, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Brooks, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, Stuart Hood
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr McSeveney, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, Stuart Hood
As always a great experience with…
As always a great experience with Graypaul Birmingham, thanks to Dan M for his continued support.
16 oktober 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Jason, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind regards, Stuart Hood
Can't fault the service
Car picked up as agreed.
Service carried out as agreed.
Car checked over and some additional works agreed.
Car delivered back as agreed.
8 oktober 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Jarvis, Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Speed and communication from the…
Speed and communication from the service advisor Warren Healey was second to none, well done Warren
17 september 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Faulkner, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Always very professional and friendly…
Always very professional and friendly service. They look after my car superbly and I wouldn’t trust it to anyone else. Warren and Hayley are both excellent and always forthcoming with advice and following up on everything.
11 september 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good morning Darren, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service as always
Excellent service as always. Warren is a credit to the team and continues to be thoroughly professional at all times. Thank you Warren and well done.
9 september 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Dear Mr Hurst, Thank you for your 5 star review and comments. Kind Regards Stuart Hood Managing Director
Sales team were excellent
Sales team were excellent, given this was a remote sale, they were very understanding and provided additional photo's / video's to cater for my queeries. The car was delivered on time and immaculate, Can't praise the team enough.
Main shout out to Steve Dadds and secondly to Andy Gibbs.
Fingers crossed for such a smooth operation when service is due, or warranty requirement arises!
5 september 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Dear John, Thank you for your 5 star review and comments. I will ensure the team receive a copy of your feedback, as they will be delighted to read this. Kind Regards Stuart Hood Managing Director
Warren in service was great to deal…
Warren in service was great to deal with kept me well informed and explained some characteristics of the car
5 september 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Thompson, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Feedback on Ferrari service
As always, superb customer experience and a pleasure to see everyone at the Ferrari dealership.
12 augusti 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mic, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Judged a book by its cover.
Although love ferrari from childhood and have friends and family that own ferrari vehicles. Came into showroom and was judged. They say dont judge a book by its cover, but thats what happened here. Unfortunately. My child just wanted to take a picture but the staff were very rude. We came in to choose and see which one my child would like mummy daddy to have but the staff member was so rude. When asked if can take a picture or even open anyone to see interior she was rude. When someone is wanting to purchase, they do not need to come dressed 3 piece suited and booted with Rolex on the wrist etc. Sometimes we can come with casual cultural wear and have a browse and then decide. What a shame. It was Sara or Freya. Please be mindful.
19 juli 2025
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good Morning Sash, I am genuinely sorry to hear that you feel this way. Our staff welcome everyone into our business. Would it be possible for you to please send any further details to my e-mail, when you came in etc to, stuarthood@sytner.co.uk so that I can investigate this for you? Kind Regards Stuart Hood Managing Director
Impeccable friendly efficient service…
Impeccable friendly efficient service plus regular contact offering benefits rather than costs!
23 juli 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon John, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great welcome from the moment I stepped…
Great welcome from the moment I stepped into the showroom. Everyone I met were friendly and professional
15 juli 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good morning Howard, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Crockett, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood
Never had a bad experience with…
Never had a bad experience with Graypaul.
There very good and most helpful.
23 juni 2025
Svar från Sytner Group - Graypaul Ferrari Birmingham
Good afternoon Mr Bolton, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. If there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood
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