Sytner Group - Geely Northampton Omdömen 

On the 3rd August I bought at BMW 530e for £18000. Sales process went well and for the first two weeks everything was great. I then popped into my local BMW Main Dealer for an aircon regass and whilst there he popped the oil cap off and asked me to come and look at the car as he could not believe what he was seeing.

The engine was heavily corroded internally, the exhaust camshaft was covered in heavy corrosion, all visible cam lobes were ruined with rust etched through them and metal spooling off. He then popped an endoscope through the oil cap and every single cylinder head component was corroded. The valvetronic springs were corroded so badly they had metal flaking off them, the entire exhaust cam was covered in rust, the rocker arms were covered in rust, the engine was ruined. He advised me not to only drive the car on electric mode to get home as there was a risk if catastrophic engine failure.

I immediately contacted Sytner Select to reject the vehicle and sent the photographs and was told that the car would need a diagnostic and then they would decide if it was a problem! The photographs (see attached) were so obvious the need for any diagnostic is ridiculous. I was then advised that if I wanted to have the diagnostic done at my local Sytner in Nottingham it would be OVER A MONTH! As a result I had to drive it 80 miles all the way back to Northampton where it still took ten days from me rejecting the vehicle to getting a diagnostic where the car just sat on my drive unusable.

I explained I had been told not to drive the car by BMW but Sytner advised its fine as long as no warning lights come on! So I had to drive 80 miles down the M1, most of which has no hard shoulder, genuinely anxious and anticipating getting stranded if the engine gave way.

Upon arrival it took over two hours to carry out a diagnostic and was advised by the service technician Jay that the car required a complete new engine as the internal rust was catastrophic and in addition there were multiple faults identified with the hybrid system on the car as well which would not clear!!!

I was advised when I bought the car it had an oil and filter service by Sytner, how on earth could a mechanic possibly put new oil in and not see the entire engine was obviously and heavily corroded.

The one saving grace was the aftersales staff, in particular Christiana who despite having her hands tied by Sytners ridiculous processes (a month for a diagnostic!) was really empathetic and always quick to respond.

I did email the Business Manager Mr Patel throughout this debacle and have to this date (almost a month later) received no response.

My experience of Sytner Select Northampton is terrible, the pre sale checks have not been carried out as the engine damage was so clear and obvious it could not have been missed, the long drawn out diagnostic process is unreasonable, I’m hundreds of pounds out of pocket with wasted road tax, insurance, petrol driving all the way back to the dealer and then train home from Northampton returning the car and to this date I have received no response, apology, nothing from anyone at the dealership apart from Christiana.

One final point, ask to see the list of prep work Sytner have done to the car. They had painted the front bumper on the 530e and the BMW dealer advised that the whole front end underside of the car was covered in white overspray, I had a look and the undertrays, even the bottom of the shock absorbers and the whole inside of nearside alloy wheel was covered in paint!

I’ve had a really positive experience with Geely Northampton so far. From the initial enquiry through to arranging my vehicle, the process has been smooth, professional and very well managed.
I would particularly like to mention Josh, who has genuinely gone above and beyond his duties. He has been extremely helpful, responsive and patient throughout the process, always taking the time to answer my questions and make sure everything was clear. His customer service and attention to detail have really stood out and made the experience much easier and more enjoyable.
This is a pre-collection review, as I have not collected my car yet. Based on my experience so far, I’m very happy with the service I’ve received from Geely Northampton and especially with Josh’s support.
I’ll be updating my review again after I collect the car, so I can share my experience of the collection process and the overall experience from start to finish.
Thank you to Josh and the team at Geely Northampton for making the experience so positive so far!

All the staff are friendly and very well informed about each and every car l personally delt with Josh who was helpful and explained everything to me multiple times as it was a lot for me to take on board nothing was too much trouble l also delt with Alex who delt with the finance it was a pleasure to come into the show room l was always made to feel welcome thankyou

Had a test drive in the Geely EX2 and it’s a great little car. Great service from Chris and Matt - will order soon. Thanks.

Without giving away too many details on the issue with my vehicle -

Bought a vehicle 2 weeks ago

Have been unable to drive the vehicle for 4 days

The after sales team have not answered the phone, replied to emails or called me back during these 4 days of requesting support/repairs/part replacements resulting in loss of earnings and being unable to work.

More information to follow once resolution eventually provided...

Collected my new geely today and absolutely love thank u too nikki and her team they are fantastic very quick service!

Just picked up a new geely great service from all the staff

Just picked my new starray geely, I love it thank u so much Josh and Nikki all the staff were amazing 👏

Northampton branch. Would never go back there. Questioned 3 times before I even got to reception. Made to feel very unwelcome by Daniel. Very pressured into buying when I just wanted options. ("Deals only on the table for 10 minutes") Will never buy bmw again now.
Brought a car from Nissan instead.

I purchased a vehicle from Sytner Select, Northampton on 20th June, 2026, paying by bank transfer and part exchange. On the test drive, I noted the passenger seat was faulty, but the salesman assured me it would be repaired somewhere more local to me in Warwick. After finalising the deal, and leaving with my new (to me) car, we left, and on the way home my wife noticed the door speaker on the passenger side was not working. By the time we arrived home, it was too late to call, so I phoned the following day, and I was promised a call back, which I never received. After several calls, and no-one ever returning them, I wrote to their head of business and lodged a complaint. Again, nothing happened. After two weeks, the engine management light came on, and as Sytner were not communicating, I had no choice but to go to a local Mercedes dealership for a repair (£990) As this didn't sit well with me, I decided to call their head office and I spoke to a helpful lady who assured me, this matter would be dealt with. Sure enough, I received a call from the silent dealership and they arranged for my car to go to Mercedes Northampton to be repaired, and they also re-imbursed me for the £990. The repairs took 9 days and I was given a courtesy car (Electric) but only a granny lead, no type 2 lead, my request was refused. Around 3 weeks after getting the car back, a new fault occurred, rainwater was entering the cabin from above the driving position, making this car unusable. Because this is a failed repair under the Consumer Rights Act of 2015, I telephoned Sytner Head Office to exercise my final right to reject the car, following up with a hand written letter to the Head of Business at Northampton and sent via recorded delivery. I gave a reasonable 14 day deadline for a refund. Sytner has completely ignored my letter, and I am now stranded without transport, and I cannot afford to buy another vehicle until my money is refunded.. I am being met with total silence. I expect a senior customer relations manager from head office, to contact me immediately to process my refund.

Thank you so much to Josh who is a fantastic member of staff, he was so welcoming and patient.Josh was also very professional.

Josh fave us wonderful customer service and we will definitely go back to buy from them he had answers to all of our questions. Please ask for Josh if you are going to purchase a car because he is brilliant and an asset to Sytner.Altogether great experience from start to finish. Thank you so much Josh

The customer service was great from all the staff members . Nikki was especially really good at tailoring to my needs and my requirements. She advised me on my options and she was lovely the whole time . Would definitely recommend coming her for any services for your car . They did a great job and I was happy with my MOT

The staff are very helpful and knowledgeable. They really went out of their way to guarantee I was pleased

Outstanding service!The team helped us choose the right car for us, very helpful & polite team. Highly recommend

I found that the team were determined and hardworking they catered to my every need.

Great customer service, friendly staff

Great service! Would highly recommend. The team were helpful and friendly and made every effort to listen to our needs and went beyond to help support our needs ! We are very pleased with our choice.

Came to pick up my Geely ex5 the car has a chip in the windshield since I’ve collected, contact them they said they will sort it but never heard from them back again, did a reservation of £99 on 30 July, today is 12 August and still no refund, the guy Josh who introduced the car, has blocked me and no way to call him, bad experience so far

JLR Northampton.

Excellent while selling. A wall of legal deflection when it goes wrong.

The car has been off the road over three months in total. My heavily pregnant wife and our child were left stranded at the roadside during breakdowns….more than once. We do about 1,500 miles a year.

I asked to reject the car under the Consumer Rights Act. Flat refusal, delivered with a tone I can only call smug….including telling me I was welcome to try the Motor Ombudsman, but they’d probably side with the dealership.

No apology, no interest in putting it right at any stage and it was a different garage fixing the car, they’ve made no offer or attempt to help at all.

So the Ombudsman complaint is going in.

Lovely when selling, less so when actually faced with the quality of their products.

Ellie on parts was amazing she heped me resolve my issue absolute star