I’ve placed several orders online and an order that arrived was short of items. Very frustrating trying to get through to your online advisors. Such a shame you have done away with the customer calls... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service was exceptional. Bought an item in store for my date, and ordered an item for myself. Staff were brilliant. Returned a couple of days later for the item I ordered, same member of sta... Se mer
I had a very positive experience on the 29th Jan. I was in the Dundee store looking for sliders and the female sales assistant was so helpful. She went into the store room and brought all the availab... Se mer
Couldn’t believe how creased this jacket was. It was squeezed into a bag that was far too small. This was delivered to Dundee shop Bought one two years ago and this is just not the same quality Real... Se mer
Företaget har svarat
Företagsinformation
Om Superdry - Dundee
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
Unit 9-11 The Overgate Centre, DD1 1UQ, Dundee, Storbritannien
- 01382 200857
4,8
Utmärkt
114 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Bought a top on-line and returned it to the store as it was unsuitable. The member of staff was efficient and friendly also the store was neat and tidy, Superdry staff are always helpful.
8 juli 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Shop staff were excellent and very…
Shop staff were excellent and very helpful, they ordered the hoodie I wanted and it arrived at my home 2 days later.
1 juli 2023
Svar från Superdry - Dundee
Hi, Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.
Kind regards, Superdry Care
I bought online and pick up on store
I bought online and pick up on store. Easy, fast and comfortable:)
8 maj 2023
Svar från Superdry - Dundee
Hi Karla,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Store staff very helpfully directed…
Store staff very helpfully directed arranged online direct delivery as item was out of stock in store. Prompt delivery, excellent communication throughout. Thanks very much
29 april 2023
As always superdry have great speedy…
As always superdry have great speedy delivery to shop. Love super dry. Dundee staff are very professional, and always sooo helpful. My husband mucked up a gift card and they phoned customer services for us and sorted it out without question. Not all shops take ownership of problems like that. Thank you team Dundee ❤️
7 april 2023
Jacket arrived quickly
Jacket arrived quickly. Was exactly as described and shown in the pictures.Excellent quality. Im enjoying wearing my new jacket I think it looks stylish.
30 mars 2023
Amazing shop and staff are so nice.
11 februari 2023
I had a very positive experience on the…
I had a very positive experience on the 29th Jan. I was in the Dundee store looking for sliders and the female sales assistant was so helpful. She went into the store room and brought all the available pairs out for me to look at. I purchased one of those but she then ordered a second pair online to be delivered to my house for free. These arrived 3 days later.
I was very impressed with the customer service; she could not do enough for me and I will def be back in the store soon. Thank you 😊
29 januari 2023
Seen item online went into shop but…
Seen item online went into shop but didn’t have item assistant suggested I tried on similar item which gave me better idea of size assistant ordered for me and three days later it arrives in shop customer service was great even tried on in shop
20 januari 2023
Very welcome staff
27 januari 2023
I ordered in the shop and delivery to…
I ordered in the shop and delivery to shop.Arrived very quickly. Very happy with the service.The assistants are super friendly and very helpful
25 januari 2023
I’ve placed several orders online and…
I’ve placed several orders online and an order that arrived was short of items. Very frustrating trying to get through to your online advisors. Such a shame you have done away with the customer calls centre. I called the branch where my delivery was delivered to and the young girl that worked out was absolutely fantastic, she called her head office and had everything sorted out the next day, and my missing items arrived at the store for me to collect the young girl at the Dundee Overgate store deserves a medal
18 januari 2023
Excellent value for money
28 december 2022
Great staff
Your staff at the Dundee store are really friendly and helpful. I recently collected an order there and I was really well looked after.
3 januari 2023
Customer service is disgraceful
Customer service is disgraceful. We spent hours to have a chat. Never going to buy anything online anymore.
5 januari 2023
Served straighctaway by staff on arrival…
Served straightaway by staff on arrival in shop when collecting order. Assistant friendly and pleasant. First time in a Superdry shop
22 december 2022
Poor online ordering
I couldn't order item online in shop but managed to do it at home and had to pay extra for delivery
28 november 2022
Easy and straightforward to order and…
Easy and straightforward to order and fast delivery
30 november 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.