Garment quality is excellent, lovely soft jersey fabric. The fit is spot on. I'm so pleased with it I bought several more in different colours. I saw a previous review that said the garment shrank aft... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great selection of long winter coats for my grandaughter last wednesday, she was spoilt for choice! She wanted a Superdry coat as we bought her brother, our teenage grandson, one together with lots... Se mer
A broad stylish range to suit several age groups and high quality made clothes which are worth paying a bit extra for. Really easy returns for exchange and or refund. Very competent and helpful staff.... Se mer
I came across Superdry online whilst searching for a particular garment for my brother's gift. I placed the order the next day, hoping I will receive it. I received a response confirming my order,... Se mer
Företagsinformation
Om Superdry - Cheltenham
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
1-7 Clarence St, GL50 3JL, Cheltenham, Storbritannien
- 01242 250044
4,4
Utmärkt
411 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My partner ordered a coat about a month…
My partner ordered a coat about a month ago, which has not turned up, emails sent to tell them but they chose to ignore, never trust a company with no phone number, do not use.
16 juni 2024
Omdöme utan inbjudan
Svar från Superdry - Cheltenham
Hello,
Thank you for leaving us a review. We are sorry to hear this. Of course we wouldn't expect this to happen.
Since you haven't got a response, it is likely your request hasn't been received. We would like to apologise about this.
For any issues, please email us at care@superdry.com and we will be happy to assist you.
A member of our team will reach out and help you resolve this.
Superdry Customer Care
I did shopping at Cheltenham high…
I did shopping at Cheltenham high street. The staff was so helpful and knowledgeable about the product.
27 juni 2024
Very friendly staff
Very friendly staff. Were extremely polite when my daughter and I entered the shop.
25 juni 2024
Friendly and helpful
I ordered 2 items online and picked them up at the Cheltenham store. The staff were friendly and helpful.
17 juni 2024
Svar från Superdry - Cheltenham
Hello,
We appreciate you sharing your feedback with us about your Cheltenham store shopping experience.
We endeavor to give our customers a really positive experience, so we're really happy to read your great comments.
Thanks again for the review and for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
The jacket came timely and well
The jacket came timely and well
Packaged and delivered. I really liked the jacket except that it is not smooth, it is wrinkled and I don’t know what to do. Taking it to the dry cleaners am afraid it might be tampered with. If I should iron it myself am not sure it will smoothen the roughness of the jacket.
I have to give it 5 stars nevertheless because I liked it.
14 juni 2024
Svar från Superdry - Cheltenham
Hi Helen,
Thank you for taking the time to give us your feedback. We're really pleased that everything has gone smoothly.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Super friendly and helpful staff
15 juni 2024
Svar från Superdry - Cheltenham
Hi Lucie,
At Superdry, we want our customers to have a really positive experience so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Great staff in your Cheltenham store
Great staff in your Cheltenham store. They really knew their products and were extremely helpful. Came out with more purchases than I had planned!
16 juni 2024
Great jackets
Great jackets, good fit and reasonable price. Easy to collect from store. Helpful staff
9 juni 2024
Fabulous customer service at Cheltenham…
Fabulous customer service at Cheltenham store-the manager John went above and beyond to help us.
8 juni 2024
Svar från Superdry - Cheltenham
Hello,
Thank you for sharing your feedback with us about your shopping experience at our Cheltenham store and our manager.
We endeavor to give our customers a really positive experience, so we love to hear from happy customers.
Thanks for shopping with us, we really appreciate it!
If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Cheltenham Ruck Sacs…
Bought Ruck Sacs in Cheltenham … nice range, knowledgeable male assistant polite and helpful .
9 juni 2024
Ordered a hoodie online
Ordered a hoodie online - there on time and it is great. Delivery and product very good, thank you
28 maj 2024
A fantastic customer service
A fantastic customer service! 5star plus!
Looking after their customers and helping them. Emails are personalised, replied with care and detailed explanation. Evri has lost my return parcel. There was no reply from evri, no option to speak with human, all emails, chat box and phone calls are automated. I lost hopes to receive a refund. Thanks god parcel was not of great value. I have emailed Superdry customer services to explain the situation. I didn’t expect such a good gesture from Superdry. Customer service agent Maria E took her time to reply and explain everything in details and has issued a refund for the parcel that was lost by Evri. I am very thankful for Maria E for her time and help. I can see big difference between 2 companies: Evri is avoiding to help its customers and Superdry is strongly focused on how to help its customers. Superdry provides bespoke services to the customers by dealing with issues individually.
8 juni 2024
Omdöme utan inbjudan
I am still waiting for my order to be…
I am still waiting for my order to be delivered! Lack of customer service ! I will be requesting a refund! Let’s see how long this will take!
31 maj 2024
Svar från Superdry - Cheltenham
Hello,
Thank you for sharing your feedback with us.
We endeavour to give our customers a really positive experience, so we are very sorry for this issue.
Our customer care team have emailed you direct regarding this matter.
Thanks so much for your review and comments.
Superdry Team
item was packaged securely.
item was packaged securely.
Good quality fabric & very well put togerher.
14 maj 2024
All good
Online order easy, arrived on time, item great quality and perfect size. Would happily order again direct from Superdry.
15 maj 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.