My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service experience at Supanet has improved a lot over the years. Recently I had an issue and it was resolved quickly and politely by Ismyr over the phone.
Företaget har svarat
Quick response. Really helpful. Patient. Provided info to solve issue. Good customer service.
Företaget har svarat
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Kontaktuppgifter
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, USA
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bra
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disconnection Assistance
Even though I'm not named on my fathers account, I knew what needed doing and Harriet helped me to the best of her ability in this scenario.
16 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Harriet listened had empathy and was…
Harriet listened had empathy and was efficient. Thankyou.
12 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet
Have found Supanet broadband provider to be the worst ever company. They lie about their speeds and services to hook you in. The customer services are dreadful, again lots of promises that never come to anything. Have finally come to the end of a very painful year and can't wait to be free.
10 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Great service very helpful on live chat…
Great service very helpful on live chat , lovely lady helped sort problem
8 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I had a scam
I had a scam, email and may have compromised my emails, the lady on the secure chat was so helpful in changing my password and sorting the problem
6 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
5 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet Chat Line - Problems connecting
Very pleased with prompt and excellent advice. Thank you!
4 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Superfast and effective
Quick, fast, super effective replies to my query. Supanet Operator was excellent.
4 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Jessica was very helpful but Supanet…
Jessica was very helpful but Supanet did not have the facility I needed
4 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service via web chat
Great service via web chat, dealt with my query efficiently
2 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Poor service and company
You are an incompetent company and should not be used.
Customer service are useless
1 december 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Jessica was very helpful with my…
Jessica was very helpful with my enquiries . I've been with Supanet for neatly 5 years and think rhey are good.
28 november 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very easy to access and very clear with…
Very easy to access and very clear with instructions to resolve problem
23 november 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service
Always been so impressed with the speeds and the no fuss service.
Charlotte who helped me via the online chat was great.
20 november 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent customer service.
Customer service very polite, friendly and helpful. Problem was identified very quickly, and sorted out promptly. Very happy.
16 november 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent online chat support from the…
Excellent online chat support from the Technical Department. I know I'm quite knowledgeable but even when things didn't fix the issue, the techie persevered and was diligent.
I'd recommend Supanet for ISP services.
15 november 2024
Omdöme utan inbjudan
Svar från Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Detta är Trustpilot
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