Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we we... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car... Se mer
Företaget har svarat
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested... Se mer
Företaget har svarat
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
155 Gelderd Road, LS12 6BZ, Leeds, Storbritannien
- 0113 201 5200
4,3
Utmärkt
753 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
From booking the car in to the customer…
From booking the car in to the customer service on the day was very smooth.
Very well looked after on the day.
9 september 2026
Svar från Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership.
Have a lovely day!
Stratstone Brand Customer Services
A very helpful young man on service…
A very helpful young man on service reception. Also a technician who gave me honest answers to a technical query.
8 september 2026
Svar från Stratstone - Smart of Leeds
Hello,
I appreciate you taking the time to leave this review!
I am very pleased that you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Very easy to deal with and made the…
Very easy to deal with and made the sale very smooth
7 september 2026
Svar från Stratstone - Smart of Leeds
Hello Mark.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
smart of Leeds Customer Services
Excellent Customer Service and Clear Communication
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested to be contacted upon completion.
2 september 2026
Svar från Stratstone - Smart of Leeds
Hello, I appreciate you taking the time to leave this review! We hope to be of service to you again!
Stratstone Brand Customer Services
Svar från Stratstone - Smart of Leeds
Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Staff did not listen to the concerns I…
Staff did not listen to the concerns I had and practically told me I was imagining the problems that I have had with my brand new Mercedes GLE 450, which I have had since May and have had to have recovery come out because the car told me to stop driving because the oil level was too low after only 2041 miles. This was confirmed by the RAC driver. When questioned why I had not had an earlier warning that the oil level was low they told me that that was it and the car hadn’t told me to stop driving and that was a warning to add oil. Which is absolutely not true and was witness by my other passengers and the RAC. On the second return of my vehicle because it was showing the oil level again was at minimum after only 460 miles and was also witnessed by a member of staff. I was told I’d read the oil indicator wrong and that it was probably showing that because the engine was cold although the first time I checked it was after a 60 mile drive and the engine was completely warmed up. I have been gaslighted to the max and feel like they are insulting my intelligence after 35 years of driving that I don’t know how to read an oil level indicator.
2 september 2026
Svar från Stratstone - Smart of Leeds
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Smart of Leeds Customer Services
The dealership is very good
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
3 september 2026
Svar från Stratstone - Smart of Leeds
Hello Ken,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Smart of Leeds Customer Services
PURCHASE OF C300 AMG Line, Premium Plus
Luke and his colleague have been excellent in explaining everything about the transactio0
1 september 2026
Svar från Stratstone - Smart of Leeds
Hello,
Thank you for your positive review.
Luke and the rest of the team are always happy to help!
Have a great day!
smart of Leeds Customer Services
⭐⭐⭐⭐⭐
I had a great experience with Mercedes-Benz. The customer service was professional, friendly, and helpful throughout the whole process. Everything was explained clearly, and I felt well looked after from start to finish. The quality and attention to detail were excellent, exactly what you would expect from Mercedes-Benz. I would definitely recommend them and would happily return in the future.
28 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Arnie the salesman was excellent
Arnie the salesman was excellent
He made the purchase easy and fun
The paperwork was sadly not so good
Inaccurate and confusing
29 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello,
Chris
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
The service from Martin was…
The service from Martin was exceptional. Even when he was on leave he answered all my queries by email promptly
29 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello,
Liz
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
M.O.T , service and other works.
I was kept fully informed by Antonio of the various works that were being completed on my vehicle. Excellent customer service.
24 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello Ian,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
A great experience
All our questions were answered quickly and honestly whether by phone or email. At no time did we feel under any pressure to purchase the car we test drove. I felt we got a fair price for the car we part exchanged and there were no hidden extras.
I normally find major purchases quite stressful but this one was enjoyable.
Thank you Martin
27 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Svar från Stratstone - Smart of Leeds
Hello Chris,
Thanks for sharing your recent experience!
It sounds like Tyler has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
smart of Leeds Customer Services
Svar från Stratstone - Smart of Leeds
Hello Jennie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great Experience
Really happy with our experience with Mercedes! Everything was explained really well, and our sales executive was so patient, friendly and helpful throughout. He took the time to understand what we were looking for and helped us choose a car that we absolutely love. We never felt rushed or pressured, and the whole experience was really smooth and enjoyable. Thank you so much for your help!
19 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello Rachel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Terrible communication
Terrible communication. Did not not order the parts for a manufacturer recall so the car was not ready the same day or the next morning. I travelled for 2.5 hours on public transport to find the car was not ready. They did not inform me of this before I set off.
21 augusti 2026
Svar från Stratstone - Smart of Leeds
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The staff was brilliant and assisted me…
The staff was brilliant and assisted me to understand the whole process, which was good.
14 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello Gerald,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great service
Great service, always on hand to help and resulted in having a lovely new car! Thank you
17 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello Keeley,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Delighted Customer Experience
From first contact to final sign off, Adeel Hussain kept me fully informed, with timely communications.
He is - I find - a true ambassador to the Mercedes Brand, and his attitude and friendly professionalism are two reasons why I continue to stay with the brand.
Far too many people promise and under deliver. This man not only promises, but often over-delivers, creating not just a satisfied, but a delighted customer experience.
18 augusti 2026
Svar från Stratstone - Smart of Leeds
Hello, Graham
Thanks for sharing your recent experience!
It sounds like Adeel has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
smart of Leeds Customer Services
Detta är Trustpilot
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