The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... Se mer
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Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
Företaget har svarat
Been complaining about a noise from a 200d for a number of visits. On last visit diagnosed by mechanic who spun the wheel and discovered it did not rotate freely. It is inconceivable that this... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
135 Milton St, G4 0DH, Glasgow, Storbritannien
- 0141 331 4600
4,2
Bra
816 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service and good…
Good customer service and good experience. thank you Matthew
9 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Great services from Stratstone Mercedes…
Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
3 september 2026
Svar från Stratstone - Smart of Glasgow
Hello Sean.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
smart of Glasgow Customer Services
Friendly staff
8 september 2026
Speak to customers respectfully Answer…
Speak to customers respectfully Answer phone calls and call back when they say they're going to call back take responsibility to fix the problems without excuse after excuse apologise when they make mistakes
8 september 2026
Svar från Stratstone - Smart of Glasgow
Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand.
Could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Staff were very helpful,and problems…
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what efficiency. Thanks Mercedes. 😊
1 september 2026
Svar från Stratstone - Smart of Glasgow
Hello James, I appreciate you taking the time to leave this review! I am very pleased you are satisfied with your visit! We hope to be of service to you again!
Stratstone Brand Customer Services
Friendly and professional
Friendly, very professional worked really hard to find what I was looking for.
Thank you
31 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Excellent customer service
Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purchase process was a pleasure. Thank you both.
3 september 2026
Svar från Stratstone - Smart of Glasgow
Hello Stuart,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
Look for a better dealership
You must improve your customer service skills which is non existent
2 september 2026
Svar från Stratstone - Smart of Glasgow
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed on to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Smart of Glasgow Customer Services
Very efficient service
Very efficient service. Great to see the video of the actual service being done. Thank you.
1 september 2026
Svar från Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Smart of Glasgow Customer Services
service for car
Easy to check in for service and updated during the day on any issues found.
Comfortable waiting area and very clean--friendly staff
1 september 2026
Svar från Stratstone - Smart of Glasgow
Hello,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
smart of Glasgow Customer Services
Good service
29 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello Angela,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Customer Services
Merc Burden EQA250
When I came to pick ups the car the Service assistant could not tell me what service plan A was and what work is included in that package, furthermore, she nor the service manager seemed to know if the vehicles electrical system had been checked. Eventually I was told the system was not checked, something I find rather bizarre on an all electric car. No battery check SOC or resistance check no indication of battery health check, makes you wonder why the service is almost as expensive as my other car (petrol / hybrid) service.
The service assistant was no clear about the service record and again it too time to find out that actually it is now a digital record held by Mercedes. I had to ask to get a copy.
Further to all of this ever since I got home I still keep getting reminders to call to book a service, so clearly someone has not reset the vehicles memory or system status - do I need to bring the car back in to get this sorted....... I live over 1 hr 30 min away from Mercedes Glasgow!
Really not a great experience, the video seemed to major on my tyres tread depth in detail, Id be more interested in seeing the suspension checks and actual brake pad measurement........ I know what to look for when a tyre is running out of tread depth.
26 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent service
Excellent service. Nick Morrison was very helpful and knowledgeable. No hard sell.
17 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello Tom,
Nick will appreciate you leaving a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Efficient
Efficient, friendly, helpfull customer focussed. A dying attribute these days.
Highly recommended from me. Oh and coming from me it speaks volumes. Not said that for years.
25 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Very poor customer service by certain…
Very poor customer service by certain member of the Service Reception team.
4 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello Robert,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Professional and courteous staff
Professional and courteous staff. Efficient and effective process from start to finish.
25 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Thank you Mhairi,Janet,Keely,Habib
Thank you Mhairi,Janet,Keely,Habib , Jimmy and Danny for all the help just love this team.
19 augusti 2026
Svar från Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Svar från Stratstone - Smart of Glasgow
Hello Sheena,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Svar från Stratstone - Smart of Glasgow
Hello Margaret,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.