Very poor service. Wasted whole day without doing any work on the car. Car needed system upgrade which did not happen. Did not provide any courtesy car or uber vouchers
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... Se mer
Företaget har svarat
The ladies on reception are always pleasant and efficient. Met with Tom Boniface a really nice knowledgeable chap who sorted everything. Thanks everyone
Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Re... Se mer
Företaget har svarat
Företagsinformation
- Bilhandlare
- också i
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Marsland Street 24, SK1 2AH, Stockport, England, Storbritannien
- 0161 476 9090
4,4
Utmärkt
245 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service and communications
1 augusti 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Zeb,
We appreciate you sharing your positive experience with our service and communications; thank you for the great review.
Customer Services
An outstanding experience from…
An outstanding experience from beginning to end!
Chris, our Sales Ambassador, was exceptional—highly professional, friendly, and incredibly helpful throughout the entire process. This was truly one of the best car buying experiences I've ever had, and Chris exceeded all expectations. He kept us well-informed at every stage and made us feel genuinely welcome.
Fantastic service—thank you, Porsche Stockport!
14 augusti 2025
Omdöme utan inbjudan
Svar från Stratstone - Porsche Centre Stockport
Hello Jillian,
We appreciate you sharing your positive car buying experience.
We're happy to hear that you found Chris to be professional and helpful.
We are glad you felt welcome and well-informed throughout the process.
Thank you for your feedback.
Customer Services
Excellent customer service
6 augusti 2025
Svar från Stratstone - Porsche Centre Stockport
Hello,
Thank you for choosing Porsche Centre Stockport.
All the best!
Customer Services
Excellent service by Michael in…
Excellent service by Michael in service.
Thank you very much
13 augusti 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Tahir,
Thank you very much for your positive feedback about Michael and for taking the time to share.
Customer Services
Svar från Stratstone - Porsche Centre Stockport
Hi Tony,
We appreciate you taking the time to leave us this feedback and are glad to hear you had a positive experience with our team.
Customer Services
Exemplar Customer Service!
Always very helpful, great customer service. The ladies on the reception are lovely, Ben is a great salesman, very knowledgeable and helpful. Steve always does our MOT, he’s helpful, friendly and always does a great job. Wouldn’t take our car anywhere else.
8 augusti 2025
Svar från Stratstone - Porsche Centre Stockport
Hello Stevie,
We appreciate you taking the time to leave us such a fantastic review!
We're so happy to hear that you consistently receive helpful and great service from Steve.
We value your continued business!
Customer Services
Excellent Customer Service
Excellent customer service courtesy of Nathan and a warm welcome, even managed to reduce the cost from the original quote which was most appreciated.
6 augusti 2025
Svar från Stratstone - Porsche Centre Stockport
Hello Steven,
We're happy to hear that you received excellent customer service and a warm welcome from Nathan.
We appreciate your positive feedback regarding the cost reduction from the original quote.
Customer Services
A very professional outfit with high…
A very professional outfit with high customer standards
4 augusti 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Paul,
We appreciate you taking the time to leave us a 5-star review!
We're happy to hear our customer standards met your expectations.
Customer Services
Great service
Great service. Suprised how quickly my request for a service and loan car was accomodated...
29 juli 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Tim,
We're happy to hear that our service met your needs so efficiently.
It's great to know that we could accommodate your service request and loan car quickly.
Customer Services
Svar från Stratstone - Porsche Centre Stockport
Hi Mr Shahid,
Thank you for your positive feedback regarding our communication and transparency.
Customer Services
Disappointing
I have struggled since i bought my car with various small issues, which have all eventually been sorted. However my main issue is with communication. I have continuously struggled to speak to various people, and rarely got call-backs when asked for. This does appear to have improved, and I can see the dealership is trying to rectify matters. However on the whole, my experience after buying a Porsche for the first time has been largely disappointing.
1 juni 2025
Svar från Stratstone - Porsche Centre Stockport
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Always great service
Always great service
A very nice experience!
Steve (service) was superb!
20 juni 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Adrian,
We appreciate you sharing your very nice experience with Steve and are so happy to hear that our service met your needs.
Customer Services
Waited for the service department to…
Waited for the service department to call me back on numerous occasions but the call never came
13 maj 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Mark,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Team are always kind
Team are always kind, courteous and more than willing to accommodate. Always appreciate Steve’s assistance.
21 maj 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Gavin,
Thank you for the positive review!
I will be sure to share it with the team here at Porsche Centre Stockport.
Take care!
Customer Services
Excellent service
From the reception greeting to being looked after by Steve in service a first class service!
21 maj 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Lisa,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
6 year major service
Very smooth and professional 2 day service by all the service team, loan car arranged as requested and all completed by 1030 the next day.
21 maj 2025
Svar från Stratstone - Porsche Centre Stockport
Hi John,
We're delighted to hear that you experienced smooth and professional service from our team and that your loan car was arranged as requested.
Customer Services
Fast efficient
Fast efficient, great communication between the client and the company, would highly recommend
14 maj 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Mr Hughes,
We appreciate your feedback and are glad to hear you had a positive experience with our communication and service.
Customer Services
Extremely Disappointed – A Let Down from Porsche Stockport
I was genuinely excited to collect my Porsche Cayenne Platinum Edition (2022, Reg: LB22 UYD) from Porsche Stockport. After arranging a collection date and taking a full day off work, I was just about to begin my 2-hour journey when I received a call cancelling the handover. The reason? An orange peel effect on the paintwork – only noticed in the showroom, days after everything had supposedly been prepared.
What followed was even more disappointing. Rather than an apology or attempt to take ownership, I was subtly blamed for the delay – being told that wanting the car two weeks after placing my deposit somehow made the situation my fault. That’s completely unacceptable.
I chose Porsche expecting a premium experience and excellent customer service, especially after working hard to afford this car. Unfortunately, what I received fell well below expectations – and clearly, based on other reviews, I'm not alone.
This experience has completely put me off Porsche. For a brand that markets itself on quality and prestige, the customer care felt anything but. A real shame, and a massive letdown.
9 maj 2025
Omdöme utan inbjudan
Svar från Stratstone - Porsche Centre Stockport
Hi,
We understand your disappointment and frustration with the experience you had collecting your Porsche Cayenne Platinum Edition. It's clear that the situation was incredibly inconvenient, and we sincerely apologise for the disruption and the way the situation was handled. We strive to provide our customers with a premium experience, and it's disheartening to hear that your expectations were not met.
We value your feedback and will use it to improve our processes and ensure that similar situations are handled with greater sensitivity and understanding. We appreciate you bringing this to our attention and hope you will consider giving us another chance to demonstrate the level of service you deserve.
Customer Services
Excellent customer service all round
Excellent customer service all round by Mike Pinkerton.
No need to move away from Porsche Stockport
8 maj 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Carl,
We're delighted to hear about your positive experience with Mike.
We appreciate your kind words and will share your feedback with the team.
Customer Services
Great Service and staff but expensive
Great Service and staff, but ridiculous price for a simple service,
16 april 2025
Svar från Stratstone - Porsche Centre Stockport
Hi Michael,
We appreciate your kind words about our staff and service.
We understand your concern about the pricing and will take your feedback onboard.
Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.